RONA Reviews

1.7 Rating 368 Reviews

16 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.7

Based on 368 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How quickly does RONA resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 49% of reviewers feedback is RONA takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

67.19%

Industry Average

“ RONA has exceptional service, especially the one in Red Deer. Bruce and Ralph have gone out of their way to help me succeed with my home renovations. Couldn’t have done it without them. Thankyou !! ”

- Rhinda

“ Unfortunately nobody comes even though I already requested the customer service for help,it didn’t happened. ”

- Jasper D.

“ Last Tuesday morning in Garden Center,I was looking for somebody to help me load the soil in my car and asked customer service for assistance,but nobody came. I approached David S. Guerra for help and immediately he take’s action. He gave me the survey stub and I will give him 10/10 for being polite and sincere. Good job David S. Guerra. RONA should promote you. ”

- Anonymous

RONA Reviews

Customer Service - Average