RONA Reviews

1.8 Rating 563 Reviews

18 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does RONA resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 45% of reviewers feedback is RONA takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

76.40%

Industry Average

“ Stopped in Saturday for supplies to build a gazebo. Excellent service, greeting lady even left her post to find a cart for us. Delivered it to us in the store. All staff were helpful and went above and beyond to help. Highly recommend RONA+ south Red Deer!! Thanks RONA+ -keep up the great service!! ”

- Anonymous

“ Aadil at the W. Gwillimbury location is as good as it gets. We have dealt with him a couple of times on new purchases and warranty issue and his service couldn't have been better. He had Paris assist us with the last return warranty issue and she was great as well ”

- Thor

“ During my visit to purchase topsoil at the Langford location in December I was assisted by Sam in seasonal. Sam listened to me, he was polite, courteous and knew the product, and even showed me items that were marked down, which I would not have seen if not for him. First class service is rare nowadays, and its great to see that it does still exist! ”

- Derek

RONA Reviews

Customer Service - Good