RONA Reviews

1.8 Rating 590 Reviews

18 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does RONA resolve customer queries?

Helpful Report

(1 month ago)

Greater than 45% of reviewers feedback is RONA takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

77.78%

Industry Average

“ I live in Barrie ON and I worked with an amazing lady named Kruti to purchase new kitchen cupboards. Kruti provided excellent service at all points of the purchase, design, delivery and installation. Joe installed the cupboards and he also was an excellent person to work with. I’m now a loyal RONA customer because of my experience with Kruti and Joe., L. Hewer ”

- Anonymous

“ I would like to thank RONA and the loading staff for being very nice and outstanding for the service that they gave me and my husband Rick colley thank u we will send anyone your way that we can ”

- Anonymous

“ Stopped in Saturday for supplies to build a gazebo. Excellent service, greeting lady even left her post to find a cart for us. Delivered it to us in the store. All staff were helpful and went above and beyond to help. Highly recommend RONA+ south Red Deer!! Thanks RONA+ -keep up the great service!! ”

- Anonymous

RONA Reviews

Customer Service - Good