Roofing Superstore Reviews

2.28 Rating 18 Reviews
33 %
of reviewers recommend Roofing Superstore
Merchant Metrics
Shipping & Delivery
Delivery Methods
Customer Service
Communication Channels
Telephone, Email
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About Roofing Superstore:

Roofing Superstore is the largest online supplier of quality roofing materials and supplies in UK. Aimed to provide customer satisfaction and convenient shopping for your roofing supply needs.

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+44 (0)1752 692 760



Burrington Business Park, Burrington Way, Plymouth, Devon

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Anonymous  // 01/01/2019
Failed me again had a email confirming delivery for Monday nothing no phone call or email . I phoned up on Tuesday to see where it is where upon I got a young man with some attitude as I was told " well we are extremely busy at the moment" so is my business but I dont cry about it or make it an excuse I act proffesionally. Had no email confirming another delivery date so told my client who then cancelled the job so I cancelled the order by phone the lady was a lot more polite then the young boy and said my order will be refunded but still waiting for my £748
Posted 2 months ago
Ordered two separate products for a roof I am trying to complete. Only one of the orders have come through and dispatched. Even though payments have been taken for both. Been on the telephone on numerous lines for over 30min, even emailed but sadly no response.
Will not use again for paying for products I’m not receiving
Posted 3 months ago
Shocking company.
Posted 4 months ago
Placed an order for roofing sheet and was given a carriage cost for UK, excluding Scottish Highlands & Islands. After the order was accepted I received an email notifying me of an additional £240 surcharge for all of Scotland, not just the Highlands and Islands.... I'm about 40 miles from the Scotland/England border.
Posted 6 months ago
Ordered roofing supplies, because the 3rd party delivery company could not find the address although we waiting in all day they didn't delivered and now have said they would only deliver for a £20 redelivery.
I wouldn't recommend this company based on my experience although the products / price as good.

I would have liked this issue to be resolved
Posted 7 months ago
Very disappointed. I ordered insulated plasterboard, the order was accepted, payment taken and a delivery date advised. Two days later (after arranging for a plasterer to attend) was phoned up and told the supplier had let them down so they had to cancel my order. These things happen I though and I pre-ordered a slightly different spec. This was on a Friday, so I waited until Monday to check the estimated delivery date, had one confirmed so re-booked the plasterer only to take a call later in the day to be told 'very sorry but our supplier will not now deliver to your address as it's a relatively small order'. Extremely annoying to have to cancel the plasterer again.
Posted 11 months ago
The most appalling experience I have ever had in sourcing building materials in twenty years. Online experience was good - simple purchase process - but then had a phone call to say they had to charge me more for delivery because I needed them to use a smaller vehicle. I can understand that. Then, I get a phone call the day before the mutually agreed delivery date to say that they needed to charge me more for the items as they couldn't now get them from their normal supplier, despite the fact that they had committed to those prices online. So I had my builder lined up to receive the materials and install them and then they unethically change their prices just before delivery. The Manager I spoke to, Gareth, just seemed to think it was one big joke and acceptable practice. And to make it worse he then said they will not refund my money for 5 working days. I will never shop with this company again and would warn anyone wanting to shop with them to beware as they may change their prices on you before delivery.
Posted 11 months ago
After reading some of the previous reviews, after I'd ordered, I was a little nervous but to be fair the service we've received has been excellent. Good product, excellent price and delivered on the day they said, so all good here.
Order no. RS-0376172
Posted 1 year ago
We are in the process of renovating our home, this included building an extension, re-covering our roof and building a new porch.

Having not dealt with this business before, I only made a small order to begin with.

Delivery of the items I ordered was slow, slower than was quoted but in the their defence, the weather was extremely poor, resulting in delays - all understandable.

My poor review does not relate to this at all, what it relates to is the business' illegal and dishonest actions in dealing with refunds and returns.

I wanted to return a few of the items I bought, as after finishing the part of the roofing job, I had some parts left over.

As a consumer I have a legal right to do this without the business imposing a penalty - something that they insisted they would do if I returned the items in question.

This business does not (or at least did not) comply with numerous points of the Consumer Contracts Regulations, and therefore acted illegally.

The greatest irony of the entire thing is that I intended on placing an order for nearly £7,000 worth of Tapco synthetic slates to re-slate the house roof and to cover the new extension - I ended up ordering these elsewhere.

In order to wrongly save themselves a few pounds on the returns that I had a legal right to make, they ended up losing whatever profit they would have made on the slates and under-felt I would have ordered shortly after.

They have also lost the (albeit modest) amount I would have spent with them for the porch roofing materials I now need.

All in all, this is a business I would not deal with again.
Posted 1 year ago
Very poor customer servive
Received damaged goods from roofingsuperstore, and the colour of tiles is different then the one advertised on their website
I called them to express my disatisfaction they told me the tiles on their website is only for illustration purpose and whatever you say to them they keep on repeating themselves and block any help they can offer or taking responsibilty for their faulty goods
Customer satisfaction is 0%, they took my money and delivered faulty damaged tiles not like what they have advertised.
Very disappointed with them they dont care about their customers or reputation, they took 10 days to deliver even thought they advertised 3-5 days, they use excuse to answer any questions and to bear any responsibility
Posted 1 year ago
10 star everything such a good price worker's so helpful a one stop shop I'll shop there and take everyone I can
Posted 1 year ago
Very handy I tried so many places each had a few items but the roofing superstore had everything I needed saving me a lot in postage, but not only that the customer service team were really helpful and most importantly happy 😃 thanks again roofing superstore 👌🏼
Posted 1 year ago
Sent damaged goods then refused a refund. Illegal policies in conflict with consumer legislation. Appalling customer service.
Posted 1 year ago
competitively priced items & a good delivery service
Posted 1 year ago
Supplied a roof blind quoting dimensions of the window, not the blind as implied. When I asked to return it for a different size, they refused to take it back because it was 14 days since I ordered!
I do not consider this a way to treat customers. Having run my own business for the last 15 years, I can honestly say I would never treat a customer like that.
Posted 1 year ago
Dear Mr Saich,

Thank you for your order and feedback.

Please accept our sincere apologies for any inconvenience this may have caused you.

On some occasions we do have to be strict when it comes to returns etc but always do our best to help where and when at all possible.

Kind regards,

Chris Graham | Manager
Roofing Superstore
Posted 1 year ago
Item has not been delivered as informed and it is over 5 working days. Horrible customer service who cannot give any idea as to when the ordered item will be delivered. They have informed they have ordered the item with another company and they will be sending the item. What kind of assistance and information is that... When will I get the item I have purchased. No idea!!!!!
Posted 2 years ago
Excellent price on Velux roof windows ,free delivery ,great service.
Posted 2 years ago
Not being a roofer, what wasn't aparent to me on the web page with one quick call the guy sorted my entire order which I would have probably cocked up.
Posted 2 years ago
Roofing Superstore is rated 2.28 based on 18 reviews