Roofing Superstore Reviews

Name: Roofing Superstore
Rating: 1.70

1.7 Rating 47 Reviews

17 %

of reviewers recommend Roofing Superstore

1.7

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Roofing Superstore:

Roofing Superstore is the largest online supplier of quality roofing materials and supplies in UK. Aimed to provide customer satisfaction and convenient shopping for your roofing supply needs.

Visit Website

Phone:

+44 (0)1752 692 760

Email:

sales@roofingsuperstore.co.uk

Location:

Burrington Business Park, Burrington Way, Plymouth, Devon
PL5 3LX

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Roofing Superstore 1 star review on 16th February 2022

Daniel

Roofing Superstore 1 star review on 16th January 2022

Anonymous

Anonymous // 01/01/2019

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“NEVER DEAL WITH THIS COMPANY. My order was never delivered. Nobody contacted me or explained what had happened. I emailed customer service and was told they would look into it. I sent a second email when I heard nothing further — and received no response at all. When I called, the only answer I got was that Roofing Superstore had done everything correctly and that the problem was with their delivery partner, who apparently was not responding to them. The order was eventually rescheduled for delivery two weeks later — and, once again, it was not delivered. As a result, I lost several days waiting for deliveries. They give you an enormous delivery window — 8am to 5pm — meaning you have to stay at home all day. The delay also held up my building project by at least two weeks. Even worse, I had to pay workers who were waiting for the materials, despite the fact that the delay was completely outside my control. What is most disappointing is not simply the failed delivery, but the complete lack of communication and customer service. If a company uses a delivery partner, it is still the company's responsibility to make sure that the order reaches the customer. I would never use Roofing Superstore again and would strongly advise others to think twice before ordering from them. Unless, of course, you want to recommend them to your enemies.”

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Posted 1 month ago

“Avoid this company – total scam! I paid Roofing Superstore six weeks ago and never received my order. They lied saying they attempted delivery, but nothing ever arrived. Now they’re refusing to refund me, claiming it’s “non-refundable.” Terrible customer service and dishonest business practices – avoid at all costs!”

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Posted 11 months ago

“Terrible Customer Service”

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Posted 1 year ago

“Broken window received 2nd time. Customer service is piece of laugh. Never ever again”

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Posted 1 year ago

“They sent me the wrong EPDM kit and am now struggling to get a solution which doesn't cost me more money”

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Posted 2 years ago

“They sent me the wrong EPDM kit and am now struggling to get a solution which doesn't cost me more money”

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Posted 2 years ago

“Dreadful 0/10”

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Posted 2 years ago

“Very helpful and efficient service with choice & supply of bricks. Good communication and if you can get this right, everything else follows. Thank you Paul.”

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Posted 2 years ago

“Terrible company, terrible returns policy! Avoid at all costs! We have lost £1600 because of misinformation and awful customer service”

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Posted 2 years ago

“Initial experience was half OK. Ordered a Velux window. The website gave me 5 options for flashing, I carefully went through each option (which is a pain because you have to open a new page to view each one) and selected the one which was the best option for my tile profile. Products arrived, come to fit today and the flashing is incorrect. upon further inspection, the correct flashing I need is not in the list of 5 options on the product. Is this my fault or the supplier? They think it's my fault! Spoke to a guy called Nathan - refused to listen, charging me extra carriage for delivery and I have got to pay for the return! Their customer service is obviously a 'we're right and the customer is wrong' attitude. A very, very bad culture in today's market! I have many more roofing products to purchase as we are in the middle of a £500K project. I will NOT be using Roofing Superstore again. Avoid this company - do NOT use them. Very poor indeed!”

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Posted 2 years ago

“An extremely poor and stressful experience with this company ,appalling Customer ‘Care’,unable to keep to delivery dates ,working with suppliers who are plagued with ‘vehicle breakdowns’,it feels that they value small domestic buyers very little ,I would not recommend and have already begun to spread the word among family and friends to avoid unless you want weeks of frustration and inconvenience ,driven by total incompetence”

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Posted 2 years ago

“Never delivered, now more then a month gone - any refund received... Looking as a scam...”

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Posted 3 years ago

“Avoid like a plague Avoid like a plague. Delivered wrong product with smaller amount then advertised. When complained it took 8 days for them to tell me to pay again for the right product..... Useless organisation! No customer service at all.”

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Posted 3 years ago

“I had a worst customer service ever!!! I bought Velux windows and falshings. It turned out that the flashings are discontinued and windows are out of stock. Webpage said I will get my order in 1-2 working days. I've started contacting customer service on the third day of my order. I've been chasing them for three days now and I still don't know when I'm going to receive my windows eventho I've been assured I will have them yesterday. I've asked to speak to senior staff, but they are always ether on the call or a meeting, or busy, or out of office, or anavailable. Total absurdity! Appauling service!”

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Posted 3 years ago

“Item arrived broken and they tried to pin it on me! Avoid!!”

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Posted 3 years ago

“Supposed to have delivered items to our house on the 10th. The delivery driver has taken the items to another house and we have not received them. They will not return our money or try and redeliver the items. At this time we have paid for items that have been delivered to another address (Or just not delivered) I have proof on ring doorbell. Phoned company 3 times and each time no one gets back to me. Would not recommend as I am out of pocket and have no corrugated sheets and company really not interested”

Helpful Report

Posted 4 years ago

“EMAILED THEM ASKING FIRSTLY SHIPPING TO SCOTLAND FOR 7 X SHEETS OF 2.3M LONG ROOFING SHEETS! WAS THE PRICE INC DELIVERY TO CENTRAL BELT IN SCOTLAND £192 LOL! They said yes indeed thats correct! LOL £192 JUST FOR 7 X SHEETS OF 2.3M LONG SHEETS! ANYWAY I PAID THAT AFTER THEY AGREED THE PRICE WAS CORRECT AND THEN AFTER I MADE MY ORDER USING ANOTHER EMAIL ADDRESS THEY SENT ME THIS REPLY! Thank you for your order RS-0625276. Unfortunately the carriage charge you have paid is for delivery to the mainland England and Wales only. As stated on the product pages, Cladco Deliveries to Scottish post codes will unfortunately incur additional delivery charges. To deliver Cladco Products to KA7 4SX will cost an additional 140.00 GBP +VAT. If you wish to continue with your order, you can make this payment via the link below: https://www.roofingsuperstore.co.uk/go/MFokRgqZ Otherwise, we can cancel and refund your order. Kind Regards, Roofing Superstore P.S. FROM MYSELF YOUR AWAY WITH THE FAIRIES ASKING FOR £340 JUST TO DELIVERY 7 X THIN SHEETS OF MATERIAL A PALLET COURIER WOULD BE £90-£120 MAXIMUM TO SCOTLAND, LIKE I SAID YOU GUYS ARE AWAY WITH THE FAIRIES AND CON MERCHANTS! TRYING TO GET ME TO PAY £340 IN SHIPPING FOR A £160 ORDER OF LENGTHS OF 2.3M”

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Posted 4 years ago

“X2 lengths of fascia completely smashed, I lifted one piece and it snapped again, it’s very brittle and cheap”

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Posted 4 years ago

“Very poor service-from the reviews it seems like this company is decent as long as you don’t encounter issues so it’s pot luck. Our delivery was delayed but did finally arrive just before Xmas. The delivery driver very helpfully signed on my behalf so I didn’t even see the items when they arrived but they seemed well packaged when we did find them so we left them until the new year. When we opened the items one window was damaged despite the box being intact but apparently Roofing Superstore don’t think the Consumer Right Act applies to them so they won’t rectify this as I should have told them within 14 days. Again, not what the law says but apparently they make their own laws up. Customer service team are friendly but totally ineffective.”

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Posted 4 years ago

“They delivered the wrong item, and claimed it was my fault. Go to an honest company.”

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Posted 5 years ago

Roofing Superstore is rated 1.7 based on 47 reviews