Roofing Superstore Reviews

Name: Roofing Superstore
Rating: 1.83

1.8 Rating 40 Reviews

20 %

of reviewers recommend Roofing Superstore

1.8

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Roofing Superstore:

Roofing Superstore is the largest online supplier of quality roofing materials and supplies in UK. Aimed to provide customer satisfaction and convenient shopping for your roofing supply needs.

Visit Website

Phone:

+44 (0)1752 692 760

Email:

sales@roofingsuperstore.co.uk

Location:

Burrington Business Park, Burrington Way, Plymouth, Devon
PL5 3LX

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Roofing Superstore 1 star review on 16th February 2022

Daniel

Roofing Superstore 1 star review on 16th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, terrible returns policy! Avoid at all costs! We have lost £1600 because of misinformation and awful customer service”

Helpful Report

Posted 4 months ago

“Initial experience was half OK. Ordered a Velux window. The website gave me 5 options for flashing, I carefully went through each option (which is a pain because you have to open a new page to view each one) and selected the one which was the best option for my tile profile. Products arrived, come to fit today and the flashing is incorrect. upon further inspection, the correct flashing I need is not in the list of 5 options on the product. Is this my fault or the supplier? They think it's my fault! Spoke to a guy called Nathan - refused to listen, charging me extra carriage for delivery and I have got to pay for the return! Their customer service is obviously a 'we're right and the customer is wrong' attitude. A very, very bad culture in today's market! I have many more roofing products to purchase as we are in the middle of a £500K project. I will NOT be using Roofing Superstore again. Avoid this company - do NOT use them. Very poor indeed!”

Helpful Report

Posted 4 months ago

“An extremely poor and stressful experience with this company ,appalling Customer ‘Care’,unable to keep to delivery dates ,working with suppliers who are plagued with ‘vehicle breakdowns’,it feels that they value small domestic buyers very little ,I would not recommend and have already begun to spread the word among family and friends to avoid unless you want weeks of frustration and inconvenience ,driven by total incompetence”

Helpful Report

Posted 5 months ago

“Never delivered, now more then a month gone - any refund received... Looking as a scam...”

Helpful Report

Posted 9 months ago

“Avoid like a plague Avoid like a plague. Delivered wrong product with smaller amount then advertised. When complained it took 8 days for them to tell me to pay again for the right product..... Useless organisation! No customer service at all.”

Helpful Report

Posted 9 months ago

“I had a worst customer service ever!!! I bought Velux windows and falshings. It turned out that the flashings are discontinued and windows are out of stock. Webpage said I will get my order in 1-2 working days. I've started contacting customer service on the third day of my order. I've been chasing them for three days now and I still don't know when I'm going to receive my windows eventho I've been assured I will have them yesterday. I've asked to speak to senior staff, but they are always ether on the call or a meeting, or busy, or out of office, or anavailable. Total absurdity! Appauling service!”

Helpful Report

Posted 11 months ago

“Item arrived broken and they tried to pin it on me! Avoid!!”

Helpful Report

Posted 1 year ago

“Supposed to have delivered items to our house on the 10th. The delivery driver has taken the items to another house and we have not received them. They will not return our money or try and redeliver the items. At this time we have paid for items that have been delivered to another address (Or just not delivered) I have proof on ring doorbell. Phoned company 3 times and each time no one gets back to me. Would not recommend as I am out of pocket and have no corrugated sheets and company really not interested”

Helpful Report

Posted 1 year ago

“EMAILED THEM ASKING FIRSTLY SHIPPING TO SCOTLAND FOR 7 X SHEETS OF 2.3M LONG ROOFING SHEETS! WAS THE PRICE INC DELIVERY TO CENTRAL BELT IN SCOTLAND £192 LOL! They said yes indeed thats correct! LOL £192 JUST FOR 7 X SHEETS OF 2.3M LONG SHEETS! ANYWAY I PAID THAT AFTER THEY AGREED THE PRICE WAS CORRECT AND THEN AFTER I MADE MY ORDER USING ANOTHER EMAIL ADDRESS THEY SENT ME THIS REPLY! Thank you for your order RS-0625276. Unfortunately the carriage charge you have paid is for delivery to the mainland England and Wales only. As stated on the product pages, Cladco Deliveries to Scottish post codes will unfortunately incur additional delivery charges. To deliver Cladco Products to KA7 4SX will cost an additional 140.00 GBP +VAT. If you wish to continue with your order, you can make this payment via the link below: https://www.roofingsuperstore.co.uk/go/MFokRgqZ Otherwise, we can cancel and refund your order. Kind Regards, Roofing Superstore P.S. FROM MYSELF YOUR AWAY WITH THE FAIRIES ASKING FOR £340 JUST TO DELIVERY 7 X THIN SHEETS OF MATERIAL A PALLET COURIER WOULD BE £90-£120 MAXIMUM TO SCOTLAND, LIKE I SAID YOU GUYS ARE AWAY WITH THE FAIRIES AND CON MERCHANTS! TRYING TO GET ME TO PAY £340 IN SHIPPING FOR A £160 ORDER OF LENGTHS OF 2.3M”

Helpful Report

Posted 1 year ago

“X2 lengths of fascia completely smashed, I lifted one piece and it snapped again, it’s very brittle and cheap”

Helpful Report

Posted 2 years ago

“Very poor service-from the reviews it seems like this company is decent as long as you don’t encounter issues so it’s pot luck. Our delivery was delayed but did finally arrive just before Xmas. The delivery driver very helpfully signed on my behalf so I didn’t even see the items when they arrived but they seemed well packaged when we did find them so we left them until the new year. When we opened the items one window was damaged despite the box being intact but apparently Roofing Superstore don’t think the Consumer Right Act applies to them so they won’t rectify this as I should have told them within 14 days. Again, not what the law says but apparently they make their own laws up. Customer service team are friendly but totally ineffective.”

Helpful Report

Posted 2 years ago

“They delivered the wrong item, and claimed it was my fault. Go to an honest company.”

Helpful Report

Posted 2 years ago

“Ordered from them a while ago and upon starting fitting roof panels find the joining strips are wrong and also the 2 roll of tape are not with the items. I ordered 13 panels 10mm thick. why would they send me joining strips for 4mm cladding, Waiting for a call back for several days now, Loads of e-mails and messages sent but no replies. Would not recommend this company.”

Helpful Report

Posted 2 years ago

“Absolutely shocking delivery service! Was given a delivery date waited in all day and no delivery, rang up to be greeted by a really rude and unhelpful woman! Advised to wait untill 6pm even the email states delivery is between 8am and 5pm. Rang again the next day to be advised it was out for delivery on that day yet again waited all day for delivery and was assured it would deffinatley be there by 6pm..... No delivery. Obviously there was no delivery service over the weekend so had to wait untill Monday..... Emailed the company and advised I would not be home as I had appointments and had already spent 2 days waiting for the delivery! It was eventually delivered 5 days late and when the driver did deliver he could not get the pallet off the van, unbeknown to me at the time my elderly neighbour had to help him off the van with it as he was not going to leave it as I was not home even though I had left a note in the door! Driver did telephone me to say he had left it however he could not deliver on the Friday as he could not get uo or down my street? So I don't know how he managed to get the van up the street on the Monday! And then the neighbour told me he had been already to deliver the goods and drive away! Shocking people are charged for the delivery and yet have to take time off work to wait in for it and it does not arrive till 5 days later”

Helpful Report

Posted 2 years ago

“We have purchase EPDM rubber roof from this company. Have sent the technical drawings over and agree on having 2 pieces as our summer house is an L shape, they have got the measurements wrong and sent us an additional strip to patch it up. The additional strip was too small as well, and they sent another one. All in total 4 different seams now, this took hours spent on the phone waiting to speak to someone, a lot of going around the tail, in the end they refused to refund us or send the correct pieces. We ended up with 4 different pieces on our roof. EXTREMELY DISSAPOITING EXPERIENCE. PLEASE GO FOR OTHER COMPANY, I WISH WE WOULD VE READ THE REVIEWS BEFORE WE PLACED THE ORDER.”

Helpful Report

Posted 2 years ago

“TERRIBLE delivery service. AVOID!!!”

Helpful Report

Posted 2 years ago

“Did a long review on Google reviews. In essence, their website says delivery within 2 days and nearly three weeks later keep getting the fob off about shipments not coming in from the Netherlands. I wouldn't mind if their website was honest and when i speak to the customer services that they tell me that in the shipment that has just come in is coming to me when it is clearly not. This is very dishonest way of working and not good when you are trying to close”

Helpful Report

Posted 2 years ago

“I ordered hundreds of pounds worth of coping stones which turned up the wrong colour. I refused the delivery. Roofingsuperstore then strung out giving me a refund for as long as possible, blaming me for their mistake, repeatedly asking if I had accepted the delivery. After a few weeks of being fobbed off I raised a dispute with PayPal which roofingsuperstore didn't even bother responding to (says it all really), needless to say PayPal issued a full refund. Seems they are very helpful until they have your money then become very unhelpful. Beware!!”

Helpful Report

Posted 3 years ago

“Absolute joke of a company 21 day no delivery, phoned numerous times same excuses paid extra postage cost had to cancel tradesmen,staff need to learn the alphabet to get your email correctly just look on your system to see what a shambles of a company you are,”

Helpful Report

Posted 3 years ago

“Failed me again had a email confirming delivery for Monday nothing no phone call or email . I phoned up on Tuesday to see where it is where upon I got a young man with some attitude as I was told " well we are extremely busy at the moment" so is my business but I dont cry about it or make it an excuse I act proffesionally. Had no email confirming another delivery date so told my client who then cancelled the job so I cancelled the order by phone the lady was a lot more polite then the young boy and said my order will be refunded but still waiting for my £748”

Helpful Report

Posted 3 years ago

Roofing Superstore is rated 1.8 based on 40 reviews