“For UK citizens, the tax is 20% (VAT) and Roots deduct just under 25% once the purchase is done. I contacted them several times to alert them that this was illegal and touch on scamming. They said that they go by 'estimate" and that they'll refund the difference once they items are shipped. This was since 8 months ago and nothing as such has been done. They think they can get away with this? Scamming and lying?”
“All of Roots products are guaranteed so I know I can return them if I am unhappy. Having shopped there before, I know their sizing is generous (which I appreciate) and I know that I will be the same size as any of their previous clothing that fits me. Their products are always well made and seem to all go well with each other even though they might not be matched per se. As a result I tend to go back to Roots.com for more when I need new clothing. They sent my order to me quickly with no backorders and no surprise last minute changes. They also included a nice "Roots" bag with my order which allows me to save some money on my xmas gift bags. Nice touch!”
