“I wanted to like this event so much. It was hosted a Lockwood Distillery in McKinney, Texas (DFW area). It was so loud, the acoustics echoed so badly and there were so many people crammed in one small space that we could not hear the person next to us let alone the facilitator. I tried to ask if we would be going to the same place for the next event and I didn't get a straight answer. The people seemed really cool, but it was just a very poor choice of venue that was not conducive to conversation or getting to know people. I maybe had halfway decent conversations with two people.”
“The product I ordered came completely melted and only about 1/3 of the way full. I’m on subscription and you can’t cancel subscription until you have completed multiple orders. I sent a message and have never heard back from them. I absolutely do not recommend this place to anyone .”
“I made an order from Australia and spent over $300. The order never came. I contacted roots who took 18 days to investigate. They came back and said it was delivered and there was nothing they could do. I was home all day and nothing got delivered. The courier company has obviously stuffed up. Now I’m out of pocket and no one seems to care. Warning don’t buy anything from the SOBs. Disgusting customer service.”
“Too thick too hot. I bought a family set of sweatpants and hoodies. One infant and one toddler and 2 adults. We live in a very cold climate with months of averge temp -30°C and we keep the house heated moderately at 19-20°C and there isn't ever a time when we can wear these the majority of the day. A couple hours before everyone is too hot and having to remove. The head holes for both kids are tight and it's an ordeal to remove and put on the sweatshirts often resulting in tears. At $600 on sale for all. Very disappointing.”
“I tried to order a tracksuit online today roots.ca took twice the money from my credit card…didn’t confirm either transactions. When I called the customer service line they told me it would take 2 to 10 business days for me to receive my money. So not only did the online service not serve me well not only am I out almost $400 but I won’t be getting my money for up to two weeks.
When I ask if a future discount or customer relations, credit of some sort would be given to me they said no. They don’t care about the interest my credit card will obtain. . They don’t care that there’s nothing left on my credit card for me to use if need be. They simply don’t care about their air or me.”
“I tried to order a tracksuit online today roots.ca took twice the money from my credit card…didn’t confirm either transactions. When I called the customer service line they told me it would take 2 to 10 business days for me to receive my money. So not only did the online service not serve me well not only am I out almost $400 but I won’t be getting my money for up to two weeks.
When I ask if a future discount or customer relations, credit of some sort would be given to me they said no. They don’t care about the interest my credit card will obtain. . They don’t care that there’s nothing left on my credit card for me to use if need be. They simply don’t care about their air or me.”
“For UK citizens, the tax is 20% (VAT) and Roots deduct just under 25% once the purchase is done. I contacted them several times to alert them that this was illegal and touch on scamming. They said that they go by 'estimate" and that they'll refund the difference once they items are shipped. This was since 8 months ago and nothing as such has been done. They think they can get away with this? Scamming and lying?”
