“I should have read the reviews first! Ordered Dec 5 and on Dec 22 I emailed to ask where my order is - response was "sorry - we are so busy, can you tell me what your pictures were"? On Dec 24 they asked me to send them my pictures for the cutting board again. It was a Xmas gift so now I have cancelled the order and awaiting the refund which will probably never happen! Don't order from this company - don't make my mistake!”
“ordered silver heart 2 charm bracelet for my daughter with kids names engraved. 3rd Dec 24 .was told 3 to 5 days delivery.
9 emails later back and forward kept saying sorry for delay and its been dispatched.
I had then to call into my bank to raise dispute with this company who are kindly refunding temporary payment to me.AVOID THIS COMPANY..I believe this is a scam.”
“Agree with all below comments. This business is dishonest definitely don't adhere to their obligations in delivery time frame. I would not recommend them to anyone and strongly encourage people NOT to purchase from them. My mistake was not reading reviews first.”
“What went wrong you ask? There is a blazing fire out there, we are naive not to see the reviews and our fingers are burnt. Why can’t the scammer watch dogs step in and close Rosefeels down so we and others are not scammed by these nasty web pages. It really makes us people who are genuinely sincere left with
a nasty taste in their mouth and red faced.”
“I should have come here to see the reviews before ordering!! I feel so silly and cheated. Website delivery times are a pure lie. Ordered a product Sept 4th with 4-8 delivery, it is now Sept 19th and no sign of product arriving, clearly now too late for anniversary. Feels like an SEO drop shipping trap. Just do yourself a favour and avoid this site.”
“The item was so far inferior to an identical item several years ago. I am so disappointed and upset. I wore the earlier one with such pride featuring four of my grandchildren’s names. This new item is inferior in size, quality and definition. I highly recommended this company and cannot believe the item I received today.”
“This place Is absolutely awful!!! Absolutely a scam . I've paid for extra expedited shipping & we've already past that & I still haven't received my product. I've reached out numerous if times & no response until I had to threaten them woth disputing my charges lol .”
“Ordered a mothers day gift on April 30th. Its now May 29th and still havent received anything. Although they have emailed me a few times saying they are sorry and working on getting it sent immediately I have zero hopes. Im almost positive this is a scam site at this point. Do not order from here!!! Also disappointed that google had this website as the number one choice when searching for what I wanted. Smh these scam sites are getting too good.”
“Ordered plenty of time ahead for mother's day. They charged my card immediately. Never got my order, got my money back today and was short $10. Don't waste your time.”
“I placed an order with RoseFeels on 4/22/2024. Your print and fine print said shipment between 5-8 days and fine print not more that 18 days. No problem, still in time for mother's day. At day 17, still not a word, I sent an inquiry email. No response. Day 21 I sent another email indicating I would be forced to dispute the charges on my credit card. Finally they sent a cursory response, apologizing and saying they are looking into it. Come to find out even their tracking is questionable also and there is NO WAY to contact the company by phone. I now have zero (0) confidence in this company. Apparently this product is made in China and shiped to the US. The fact that I had to badger them to even get a response is a waste of my time, not to mention infuriating. When you try to sign into the website, it will not let you sign in unless you agree to receive their newsletter. That's not happening. After I dispute the charges on my credit card, RoseFeels provides me with a tracking number where I can see the progress line, again with an unfamiliar tracking company. Still no confidence. Now over a month late and way past Mother's Day, just exactly how should I feel about this"experience"?”
“Wish I had read these reviews before placing an order for a Mother's Day gift. It has been close to 3 weeks and the product has not shipped and when I asked for a refund they refuse to provide a full refund. I believe the company is outside the US. VERY disappointed. Do not buy from them.”
“I purchased a product from them a week ago, they have taken my money, but I’ve not received any confirmation at all for my purchase. And when I reached out to them via their website, they haven’t bothered responding. At this point it looks like the birthday present purchase won’t make it. Not impressed at all”
“I already order a chain, it’s a wedding anniversary gift for my wife and prefer fastest shipping method and vip service. My wedding anniversary already gone and didn’t received it. Very bad customer service also”
“Company is a fraud. I ordered a necklace and never received it. I contacted them and they told me they would reach out to the shipping company. It's been over 2 weeks from when the necklace ought to be delivered.”
“I placed an order on November 17th for a Christmas gift. It is now December 23rd and it hasn’t even shipped. This is so unprofessional and ridiculous. DO NOT ORDER FROM ROSEFEELS. I am just hoping to get my money back at this point. Obviously, my mother in law will not be receiving her gift!!! 😡”
“Love this rose gold bracelet when it arrived. They are reasonably priced and the jewelry...is just beautifully crafted. A Very Satisfied Customer and shipping is not slow”
