“I placed an order with RoseFeels on 4/22/2024. Your print and fine print said shipment between 5-8 days and fine print not more that 18 days. No problem, still in time for mother's day. At day 17, still not a word, I sent an inquiry email. No response. Day 21 I sent another email indicating I would be forced to dispute the charges on my credit card. Finally they sent a cursory response, apologizing and saying they are looking into it. Come to find out even their tracking is questionable also and there is NO WAY to contact the company by phone. I now have zero (0) confidence in this company. Apparently this product is made in China and shiped to the US. The fact that I had to badger them to even get a response is a waste of my time, not to mention infuriating. When you try to sign into the website, it will not let you sign in unless you agree to receive their newsletter. That's not happening. After I dispute the charges on my credit card, RoseFeels provides me with a tracking number where I can see the progress line, again with an unfamiliar tracking company. Still no confidence. Now over a month late and way past Mother's Day, just exactly how should I feel about this"experience"?”
“Wish I had read these reviews before placing an order for a Mother's Day gift. It has been close to 3 weeks and the product has not shipped and when I asked for a refund they refuse to provide a full refund. I believe the company is outside the US. VERY disappointed. Do not buy from them.”
“I purchased a product from them a week ago, they have taken my money, but I’ve not received any confirmation at all for my purchase. And when I reached out to them via their website, they haven’t bothered responding. At this point it looks like the birthday present purchase won’t make it. Not impressed at all”
“I already order a chain, it’s a wedding anniversary gift for my wife and prefer fastest shipping method and vip service. My wedding anniversary already gone and didn’t received it. Very bad customer service also”
“Company is a fraud. I ordered a necklace and never received it. I contacted them and they told me they would reach out to the shipping company. It's been over 2 weeks from when the necklace ought to be delivered.”
“I placed an order on November 17th for a Christmas gift. It is now December 23rd and it hasn’t even shipped. This is so unprofessional and ridiculous. DO NOT ORDER FROM ROSEFEELS. I am just hoping to get my money back at this point. Obviously, my mother in law will not be receiving her gift!!! 😡”
