Rosegal Reviews

Name: Rosegal
Rating: 4.53

4.5 Rating 107 Reviews

92 %

of reviewers recommend Rosegal

Company Reviews

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Metrics

4.5

Based on 107 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was once a time where Rosegal was a safe and fair place to order, however, things have changed. I returned an item and they said it was not in the package. Secondly, when they were issuing return for $5.99 with their own tracking system things were good, then they did away with that gave the responsibility to the customer and the burden on us to make sure they received the return. I was issue an RMA# and I sent via us postal and when I saw in the system that return was pending for weeks I questioned why so long and the customer service keep referring to another item and other RMA # I told them to look at their system for my RMA# that I keep giving you and the item number and give me a status. Then after over 30 days of their dodging the refund, they want my receipt of the postal and I told them that they had received it and it showed processing pending that it was not necessary to give them anything more they already had it in their system showing received and pending. I went around and around over a $27 item. That amount of money seems to matter more to them that the real low rating is not as important. I am done with order anymore items thru Rosegal. There are other sites that I am using that have a much more congenial customer service, instead of trying to devert the issue of my return to some other issues.”

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Posted 4 years ago

“I bought 3 XL tops online, 2 of them didn't look like the color on the website pictures. The quality of the fabric and craftsmanship was very poor. The sleeves were so tight I couldn't get my arms in them. They looked like size small/medium but sewn into an XL. In addition, there were burnt spots with holes on the shirts. The items were expensive compared to similar vendors, and delivery was so slow I think it took something like 20 days to arrive. The only thing really good about this company in my experience was their customer service. People are extremely friendly and trying to help solve your issue. They offered me free shipping for returning the items to receive full refund, but I just didn't want to go through the fuss so I picked the option for receiving partial refund and keeping the defective items. So I ended up receiving $20 for the ~$60 I had paid originally.”

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Posted 5 years ago

“Absolutely the worst online shopping experience ever. Place the order, pay with credit card and assume all is well. Wait 5 days to only be notified that even though the credit card was accepted and payment authorized, they "need additional ID, like a utility bill or passport copy" to process the order. It says nothing of this on the site. Call "customer service" which was patently useless. Even they said "we can't do anything" and there no supervisor available, "we're only a pre-sale service". So useless, why do they even exist? They claim they "will delete your personal information" once your order's been shipped. I would not trust these yahoos further than I could throw them. And their method of conflict resolution? Cancel the order and issue a refund "7-14 working days later". Hell of a way to juice out a little extra interest sitting on an ex-customers money. Run, do not walk away from these charlatans. Shifty business tactics, shady business dealings and an absolute lack of anything that could be considered customer service.”

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Posted 5 years ago

“6 weeks to receive order. Never again!”

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Posted 5 years ago

“Ordered a two dresses from them intended for my wedding. Both were cut quite badly. On one the sash around the shoulders was cut too narrow and did not sit as intended and the other the lace was over cut and frayed.”

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Posted 5 years ago

“The delivery was quick”

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Posted 5 years ago

“Sizes were too small.”

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Posted 6 years ago

Rosegal is rated 4.5 based on 107 reviews