“WILL NOT REFUND MY MONEY! THEY SENT 2 DRESSES WHICH DID NOT FIT AND AFTER RETURNING THEM, THEY CLAIM THAT THEY WILL NOT REFUND THEM DUE TO A "PECULIAR SMELL" ! I AM LIVID WITH THESE THIEVES”
“You can not enlarge photos for details on Rosewe
I ordered a beautiful coat awhile ago and upon receipt found it had snap closures instead of buttons no problem but one snap was missing I notified them and they offered a 20% refund for me to keep it abd drive an hour out of my way to purchase snap closures and repair it myself they offer no valid return address because the adress could not be found and customer service was rude,
Whish I had checked BBB 1st they have a long list of complaints against this company.”
“This company is ok as long as you don't have to return anything. I bought 4 items from the UAE but I had to return 2. They gave me their UK address and I couriered the items there. Upon arrival in the UK UPS asked for their number and they have given me fake numbers that don't go through. now UPS wants to send the items back to me at a cost of £33 and I paid £10 to send the items back to the UK. I have tried to get assistance from Rosewe customer service but each time they give me the runaround or ask that I keep the items and they give me 20% refund.
When I checked their UK address it's a vacant warehouse so they are not even occupying it. I have now engaged the Trading Standards in the UK. I will not take this lying down. Such an unscrupulous company with no ethics”
“Rosewe clothes are of Poor Quailty fabric. If you know quality and I do fabric is terrible. When you try to live chat with there CSR, You can not. It’s difficult to speak to a Hong Kong overseas person. Try to return the items, and you never get the correct amount back. Bad Bad Bad all around🤦🏽♀️Trust Me!”
“Wasn’t happy with the material and sizes of most of the dresses that I purchased (34 of 50). Some long dress styles are just too long and need paying a tailor to fit well which increases the total price of the dresses. The lace quality on dresses I bought is the worst I have seen, please maintain good quality and customers will stay loyal to your products. Photos couldn’t attach, available if needed.”
“I placed an order on 11/17 for an affair on 12/14. Today is 12/15. I still have not received the items yet. This is the second time I've been screwed by rosewe in a year. As soon as I receive the package (if I ever do) I am returning it and requesting my money back. I do NOT find them dependable and will advise anyone to stay away COMPLETELY from this company.”
“Very dissatisfied - I placed an order for 3 dresses on November 14th 2022. Not sure how the zip code was incorrect but this was my second order (I did receive the first order with the same address) and this order was shipped back to sender. The issue is I received an email that one of the dresses was out of stock! How can that be if the order was shipped back to me. I like Rosewe products however it take entirely too long to receive the items. Oh and I did contact customer service a couple of times with no help. Not sure if I will order again.”
“Bought 1920 retro dress 38.99 awful not what i saw on picture when it arrived i were so dissapointed i wanted my money back but ther were no refund sheet x”
“I purchased what looked to be a good quality jumpsuit, to say the fabric was inferior is an understatement & shipping was supposed to be free and i was charged $16.99 for postage !!!”
