“WILL NOT REFUND MY MONEY! THEY SENT 2 DRESSES WHICH DID NOT FIT AND AFTER RETURNING THEM, THEY CLAIM THAT THEY WILL NOT REFUND THEM DUE TO A "PECULIAR SMELL" ! I AM LIVID WITH THESE THIEVES”
“You can not enlarge photos for details on Rosewe
I ordered a beautiful coat awhile ago and upon receipt found it had snap closures instead of buttons no problem but one snap was missing I notified them and they offered a 20% refund for me to keep it abd drive an hour out of my way to purchase snap closures and repair it myself they offer no valid return address because the adress could not be found and customer service was rude,
Whish I had checked BBB 1st they have a long list of complaints against this company.”
“I have never had a problem with Rosewe , but may I suggest if an item is out of stock can you guys just refund the customer back their funds . Not a store credit . I wasn’t notified that my item wasn’t in stock .”
“The dress is beautiful. I love the colour and the material. The feel of the material is so nice and soft. The only problem about the dress is that I should have ordered an L, instead of XL. It was bit too long at the back.
I wore this dress to a wedding anyway, and had many comments of how nice I looked.”
“They understand and I have had no problem with them and I appreciate everything they do ;) All I can say to the staff members is stay safe and God bless Keep up with the good work”
“This company is ok as long as you don't have to return anything. I bought 4 items from the UAE but I had to return 2. They gave me their UK address and I couriered the items there. Upon arrival in the UK UPS asked for their number and they have given me fake numbers that don't go through. now UPS wants to send the items back to me at a cost of £33 and I paid £10 to send the items back to the UK. I have tried to get assistance from Rosewe customer service but each time they give me the runaround or ask that I keep the items and they give me 20% refund.
When I checked their UK address it's a vacant warehouse so they are not even occupying it. I have now engaged the Trading Standards in the UK. I will not take this lying down. Such an unscrupulous company with no ethics”
