“Visited the Ross in mays landing nj and they closed the main dressing room in the back of store at 9:45 pm. The clerk told us to ask the manager to open the 2 front dressing rooms which are usually used once the main was closes. He said "no". So , who isn't doing their job? And since when do we close dressing room OVER an hour befofe closing? (which is 11PM ) Terrible customer service. People were trying on things in the aisles. And the clerks watched and let them. Pathetic.”
“I went to shop at a Ross store in Harker Hts. Texas recently. I was picked out and targeted by one of their employees and became a victim of racist bias. My cashier gave me the price, however another cashier refused to give me the correct price for my piece of clothing and she wasn’t waiting on me. She held up her line than proceed to laugh scoff tell people she was waiting on how
she doesn’t have to help people like me. I’m older and white not sure what she met. She really humiliated me and made me a victim. Not going to this particular store anymore.”
“I do love Ross but the cashier this past Tuesday, not so much. Ross in St Petersburg, Fl 33710 to be clear. Store 0253. Tuesday is 10% off and the reason for shopping on Tuesday. I had a return and the cashier asked if she could apply it toward my purchase. I agreed, she completed the transaction without the 10% discount. She told me the reason I didn’t get a discount was because I had a return. What? That makes no sense.. The return was my money and today’s purchase is a new transaction. She argued with me and refused to give me the discount. I’m sorry I am the customer and she was wrong. I left without my 10% discount and the reason I had shopped. She may need to be enlightened to how your store works. Possibly she could have asked an associate. She was wrong and I wanted this matter addressed. Picture couldn’t be uploaded for some reason.”
