“Messy store. 15+ people in line to check out. Asked a clerk at front that was tagging items if they were opening another register. She says no. Needless to say. I left”
“The ladies working the dressing rooms are the nastiest women , my bad, monsters alive. They yell at me and roll their egg eyes. I’m extremely polite, but I won’t go anymore. I’ll flip out if I have to go through that horribleness again.”
“Went inside Ross at the Kissimmee location at 1010 Buenaventura Blvd and Cristina was fixing the lotion department. I was very impressed so I told her. Great job Cristina!!!”
“The customer service ar Ross Store #1727, Lori Ann (manager/supervisor) was exemplary. She handled my purchase/return with professionalism, ease and smile. Lori Ann was friendly and knowledgeable!
Receipt number 1727-07-5445-6216-8 / 1727-07-5455-6216-7”
“The cashier was super rude. Suspended the transaction stating on a " time system" only once I asked her why the total was missing from the card reader. She was not customer service friendly and did not converse or even smile with my daughters and I on my daughters birthday spending 100's of dollars birthday shopping at the Wichita Falls location. I am a manager at Skechers, I would fire one of my product specialist's or cashier's for treating someone like that. Also suspending transactions without explaining it to the customer first is terrible also triggers audit . Very bad. I will never shop at this Ross again I will go elsewhere from now on”
“Topher is very rude and doesn't know how to talk to employees or customers. He's the manager and is supposed to get the store together and it's still a mess everyday. The pay that they offer is not worth the work that he has his employees doing. He is the reason why they can't keep employees there and for some reason they're giving all the hours to the new employees and that's not fair.”
“Sneakers from Ross store were cracked in about 2 weeks. I came to the store with receipt and Danny, manager, declined to take them back or refund money. USA were great about returns of non-qualities things and you broke it. I still value reputation of the US and will ask consumer protection organizations to fix this problem. This is shame, guys. I really frustrated by your company and never will come there again. I wish you to be bancrupted due to your approach.”
“Went shopping with the wife at Ross in lexington kentucky. Off on Nicholasville rd. Their restrooms are always closed to the public. Is this normal policy for Ross stores. Just sucks for older people.”
“I was at the Ross Store on O’Conner and Nacogdoches (#1771) on Saturday, Nov. 22, 2025. I walked in line to checkout at register 5, the light was still on because the associate had just checked out a customer, so I walked up. As soon as I did, the associate walked away to put up hangers next to the register - the associate’s name was Raquel. I asked her if the register was still open since the light was still on. She told me there are other responsibilities she had to do and for me to wait in line until the other associate at the register called me to check out. She continued to talk to the other associate at the register next to her, Josie. I asked what this store number is, but Raquel and Josie said they didn’t know and continued to laugh and talk. I told her that customers are supposed to come first before hanging up hangers and joking with coworkers. They grinned and continued to talk. A few minutes later the other associate called me to her register and I explained to her how rude Raquel was to me. She said “Oh, I didn’t know.” The minute I walked up to the other associate to checkout, Raquel called a man that had just walked up to the line. I also noticed he was a man of a different race. I pointed this out to Raquel and asked if this was about race. She grinned at me and continued to talk to the customer. She was very rude. I asked the associate that checked me out if I could talk to a manager. She said she didn’t know where her manager was, so I asked to call her on the intercom. Marlene, the manager on duty, came up to the front and I explained to her what happened. She agreed that what happened was rude, but she couldn’t do anything about it, so she will let her manager know in the morning. I shop at this store often and noticed they’ve recently come under new management. Since this change, every employee there acts like they hate their job and have very poor customer service. The store also used to be very organized, but now it’s always messy. I am asking for better customer service and to be treated with respect when I enter into this store.”
“The Ross in Lebanon TN has the worst store manager I have ever encountered. She needs to find a desk job bc her personality is the worst! I heard her speaking to employees awful! Her name is Rachel!”
“I was shopping in the Merrillville store on Friday October 17th which turned out to be a great shopping experience. I was not happy with the long line, but the cashier Mariana turned my frown upside down. She greeted me with a smile, promoted the credit card and just delivered great customer service. She is a great asset to your team!!”
“I was at the Ross in Milwaukee on East Capitol. I was smelling the candles when it slipped and fell to the floor and broke. It was an accident. Next thing you know an employee approached me and said ". You broke it you have to pay for it" and walked away. I thought she was joking but she was serious. I told her it slipped out of my hands and it was like talking to a wall. She was very rude and unprofessional. I believe she's part of management. I've been a frequent shopper since the store opened to where the employees recognize me. Some of these "so called managers" have no customer service skills. She talked to me like I did it on purpose and I felt disrespected. You guys need to hire professionals that know how to handle situations instead of what seems like she was throwing her weight around. I worked 28 years for the government and was part of management and came across all kinds of situations. Not once did I disrespect a client. She needs sensitivity training on how to handle situations like this. Come on Ross not everyone that comes through those doors are low lives. Please do better when hiring managers. She was for a lack of a better word "VERY GHETTO". I LIVE RIGHT DOWN THE STREET BUT BELIEVE ME I WOULD RATHER DRIVE TO Menomonee FALLS WHERE THEY TREAT THEIR CUSTOMERS WITH DIGNITY AND RESPECT. I WILL NOT SPEND ANOTHER PENNY IN THE EAST CAPITOL STORE. DO BETTER.
SINCERELY, A VERY DISATIFIED CUSTOMER. RIDICULOUS!!”
“If I want to find a great bargain I go to Ross. You can find some interesting deals on brand-named clothing or home decorations. My only concern is its disorganized arrangement. You have to dig through the shelves sometimes and you might get lucky. For the most part, the stores are worth going.”
“DO NOT SHOP HERE FOR ANY REASON THEY DON'T CARE ABOUT THEIR CUSTOMERS.
I was scammed by a friend and bought $450 worth of clothes and school supplies for their children when they didn't need it. I went to four stores Walmart, Ross for less, five below and dollar tree. I could tell Ross for less the time I checked, the register, the cashier, the cashier next to her and it was still in the bag I bought from them to carry the clothes. Every store except for Ross for less returned my money
I talk corporate and they gave me a store and some of the items were discontinued because I couldn't show a receipt. They are not a company for the people. I will step foot in there again and staff was so rude and unprofessional even management. I donated the credit to the salvation army. Which I now regret because even the desperate deserves better.”
“An excellent option for those who love the thrill of the hunt for a great deal. I've had fantastic experiences with this brand because of their friendly and helpful employees. They even returned my lost umbrella once which I didn't think would ever be possible. However, I have had dissatisfaction with the long lines and disorganized shelves. That's my only irritant.”
“In Port charlotte florida an employee named Susie was amazing made me and my grandchildren feel very welcomed talked with us all she was so friendly wish I could find more employees like her I will shop again at this Ross store”
“Ross store in Carolina PR love ❤️ the Home products variety. But I was surprised of the clothing areas very little qty and selections in blouses. I purchased lots of home products. But unfortunately could not say the same for women clothing. But I love Ross please bring more women merchandise.”
