“I was at the Ross Store on O’Conner and Nacogdoches (#1771) on Saturday, Nov. 22, 2025. I walked in line to checkout at register 5, the light was still on because the associate had just checked out a customer, so I walked up. As soon as I did, the associate walked away to put up hangers next to the register - the associate’s name was Raquel. I asked her if the register was still open since the light was still on. She told me there are other responsibilities she had to do and for me to wait in line until the other associate at the register called me to check out. She continued to talk to the other associate at the register next to her, Josie. I asked what this store number is, but Raquel and Josie said they didn’t know and continued to laugh and talk. I told her that customers are supposed to come first before hanging up hangers and joking with coworkers. They grinned and continued to talk. A few minutes later the other associate called me to her register and I explained to her how rude Raquel was to me. She said “Oh, I didn’t know.” The minute I walked up to the other associate to checkout, Raquel called a man that had just walked up to the line. I also noticed he was a man of a different race. I pointed this out to Raquel and asked if this was about race. She grinned at me and continued to talk to the customer. She was very rude. I asked the associate that checked me out if I could talk to a manager. She said she didn’t know where her manager was, so I asked to call her on the intercom. Marlene, the manager on duty, came up to the front and I explained to her what happened. She agreed that what happened was rude, but she couldn’t do anything about it, so she will let her manager know in the morning. I shop at this store often and noticed they’ve recently come under new management. Since this change, every employee there acts like they hate their job and have very poor customer service. The store also used to be very organized, but now it’s always messy. I am asking for better customer service and to be treated with respect when I enter into this store.”
“The Ross in Lebanon TN has the worst store manager I have ever encountered. She needs to find a desk job bc her personality is the worst! I heard her speaking to employees awful! Her name is Rachel!”
“I was at the Ross in Milwaukee on East Capitol. I was smelling the candles when it slipped and fell to the floor and broke. It was an accident. Next thing you know an employee approached me and said ". You broke it you have to pay for it" and walked away. I thought she was joking but she was serious. I told her it slipped out of my hands and it was like talking to a wall. She was very rude and unprofessional. I believe she's part of management. I've been a frequent shopper since the store opened to where the employees recognize me. Some of these "so called managers" have no customer service skills. She talked to me like I did it on purpose and I felt disrespected. You guys need to hire professionals that know how to handle situations instead of what seems like she was throwing her weight around. I worked 28 years for the government and was part of management and came across all kinds of situations. Not once did I disrespect a client. She needs sensitivity training on how to handle situations like this. Come on Ross not everyone that comes through those doors are low lives. Please do better when hiring managers. She was for a lack of a better word "VERY GHETTO". I LIVE RIGHT DOWN THE STREET BUT BELIEVE ME I WOULD RATHER DRIVE TO Menomonee FALLS WHERE THEY TREAT THEIR CUSTOMERS WITH DIGNITY AND RESPECT. I WILL NOT SPEND ANOTHER PENNY IN THE EAST CAPITOL STORE. DO BETTER.
SINCERELY, A VERY DISATIFIED CUSTOMER. RIDICULOUS!!”
“DO NOT SHOP HERE FOR ANY REASON THEY DON'T CARE ABOUT THEIR CUSTOMERS.
I was scammed by a friend and bought $450 worth of clothes and school supplies for their children when they didn't need it. I went to four stores Walmart, Ross for less, five below and dollar tree. I could tell Ross for less the time I checked, the register, the cashier, the cashier next to her and it was still in the bag I bought from them to carry the clothes. Every store except for Ross for less returned my money
I talk corporate and they gave me a store and some of the items were discontinued because I couldn't show a receipt. They are not a company for the people. I will step foot in there again and staff was so rude and unprofessional even management. I donated the credit to the salvation army. Which I now regret because even the desperate deserves better.”
“This store is always a mess! Security and the lady who guards the dressing rooms take their jobs way too seriously. Dressing room attendant has to physically examine each item closely, touch each item, and can not add past 5. Horrible experience. Very rude personnel! Do not recommend shopping here u less you need a reason to be angry.”
“The reason they have decent prices. Is they don't have enough people working. I felt so bad for the two ladies working Wednesday, July 9th at the Northgate mall in Hixson, TN.
The line was 8 deep. One cashier. 10 people in the dressing room. Alarms were going off in the kids shoe department. Which gives me anxiety. So I walked around asking g if anyone worked there. No I e else around. I left won't be back. Is rather ship were employees are not being over worked and taken advantage.”
“The store on McCarran Blvd in Sparks should be permanently closed! Dressing rooms are closed, bathrooms are cl I seduced and shelves are not stocked. Never more than 2 people at registers regardless of the line. When they DO open a dressing room I was told it's only after 3:30! As an elderly person this doesn't work for me when all of the teens are there. This store has been bad for a long time but thought I'd give it one more chance today but I left without buying anything because I couldn't use a dressing room though I intended to buy at least 10 things that were already in my cart. I was also informed this store has a very high theft rate which just confirms to me it should be closed! Security just stands up front by the door...in the meantime I saw people in aisles with small items that could be easily put in pockets so the fact that they need to see a receipt for your bags doesn't matter. Also they never looked in customers bags so they are useless for theft control...”
“Clothes at a thrift store are better than Ross..the store is terrible I purchased a pink shirt 2 days later I realized the shirt had no buttons I take it back for a full refund..why did it take 20 minutes with a receipt to get a full refund the lady asking me all kinds of questions I'll never shop there again!!!”
“Ross would not give me my money back. I purchased a cologne that was bad. The lady said no return because it was open.
I tried to explain that the colgne was bad.
She said oh well. That's what happens when you buy it here. That's why it is marked down.”
“I made the mistake of not conducting proper research before using their services. A more careful review of the company could have revealed some red flags, and customer reviews might have shed light on potential issues. Fortunately, I had the chance to connect with COVSECLTD, who took my concerns seriously. The team responded promptly and worked hard to address the problem. I received my refund last week, which was a great relief. The quick resolution highlights COVSECLTD dedication to excellent customer service.”
“Store #0767 in Greensboro, NC
I may be wrong, but isn’t it a requirement to clean up the store each day? This store at 10:30 in the morning was in complete disaster. I’ve never been to a Ross store in this condition unless it was just days before Christmas. Clothes were in piles on top of the racks and piled under the racks. Shoes were piled up around the try on bench. I got tripped up twice walking around home goods section where items were just laying out in the floor at the end caps. Miserable experience from a location I used to love to shop. I attempted to load pictures but this system wouldn’t upload. Tried multiple to only one photo.”
“I've been in ross in Coral Ridge Mall no longer than 15 min, lost my card and the manager Alexander told me he's busy instead of assisting me. Someone couldve have been shopping with my card. No Help.”
“I will NEVER shop at another Ross Dress for Less again!! I have had way too many bad incidents shopping at Ross. Which I believe are racist related.
I would definitely give this review no stars but there's not a no star option.
I took my mom shopping at the Chino, CA Ross dress for less store. Store manager Francis Lopez. My mom recently had a stroke and she now walks with a limb. She and I noticed two employees a cashier and security guard laughing at her. This made her feel self-conscious and got me very upset. I didn't want to make a seen in the store so I thought I would just tell my story online instead.
Ive read some of the other reviews and a recent racial discrimination against the company. So I now know that this not just me.”
“The customer service at this location is ABSOLUTELY AWFUL. 2 registers open out of the 7, and the line is to the fitting room. The shoe sensors have not stopped beeping since we entered the store 30 minutes ago. This location is 2915 Vineland rd kissimmee fl. I understand we are in a tourist area, however this is the time of year that we are NOT BUSY. You need to do much better than this. Plenty of employees working yet not ONE of them came to the front to assist. You need to retrain your managers here at this location because this is embarrassing for your stores. If not for the return I need to make, I would NOT be in here. Check out shouldn’t take as long as the Harry Potter rides at universal. Please do better.”
“I bought a glass vase from a Ross Store. They did not wrap the glass after I purchased it and it chipped while I was taking it home in my room. This is the first place that I bought something fragile and not wrapped up in either plastic or paper.”
“The new Ross In best in the west is the Worst for customer service tge lines are long and only have 1 cashier whoje I witnessed many associates just standing around
Horrible customer service!”
