Rotessa Reviews

Name: Rotessa
Rating: 3.80

3.8 Rating 15 Reviews

67 %

of reviewers recommend Rotessa

Company Reviews

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3.8

Based on 15 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email

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2043715546

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have you ever been duped off your funds all in the name of investment and investing in companies and getting a certain percentage in return or your bitcoin account was hacked and your funds was stolen, any which ways i am here with a way you can get your stolen funds back which is you contacting (dorisashley71 (@) gmail. Com) also Whatsapp +1---(404)--721--56--08 and following all their instructions because this is something i did and i got my stolen funds back from scammers in the form of a company, they also offer other cyber technology services you just present it before them and you will get the solution you desire that i can assure you of.”

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Posted 2 months ago

“I've been a Rotessa customer for years and they have been one of the most reliable, easy-to-work with companies we've ever had the pleasure of working with. Keep up the great work and thanks for making payment collection simple and streamlined and offering new perks and services.”

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Posted 8 months ago

“Rotessa has been an awesome addition for us. We are saving money on credit card processing fees. We are saving time not chasing people for new credit cards or late payments. Our accountants are so pleased with how everything is balancing. Whenever we have a question or concern, we are able to get support within minutes (hours if it is late in the day). By far the best support I have received from a digital solution!”

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Posted 10 months ago

“Setting up your revenue stream with Rotessa comes with a risk of shut down without notice. It happened to us, and they provided us no tools to mitigate that risk to our bottom line. We began in February of 2023 setting up several thousand in monthly contracts. Mid April, they closed our account, no warning email, no phone call, and no process to resolve the perceived conflict. They cited a failure to pay fees, which they had been withdrawing automatically. Confused? Us too. Now we must, without notice, frantically replace their service, reach out to all our customers and attempt to minimize the damage to us. This had a massive direct impact on our retail revenue stream as all our lay away revenue was 100% transferred to Rotessa. We completely adopted and integrated their service into our business processes. The shut down had no exiting procedures for us to use to minimize the impact and financial losses. Surely it is a mistake, we emailed, yet after 72 hours we had no response! No phone numbers, chat said they will get back to us. We had to send a reminder email with a deadline to finally get a response. They told us our transaction is high risk as typically a failure to draw funds is the payor avoiding fees (about $60 bucks). Yes, you read that right, $60 bucks. Small fact, in the pipeline we have about $15,000 in signed contracts with them. The risk is actually zero!!! It was disappointing and insulting. I’ll explain why. We explained by email the financial impact on us requesting a month to allow us time to restructure our business and transition our clients. They would not engage us in negotiations in any way. Rotessa demonstrated a complete disregard for the negative financial impacts they had on our business, over $60 bucks. Yes, that’s insulting. So, there it is, for us Rotessa is a partner that disappointed beyond measure. They’re shortfall in processes to resolve disputes and complete disregard for our financial losses (over $60 bucks) was unexpected. Perhaps one day they will be able to provide some security against the risks of a revenue stream shut down like we experienced, but that is not today. Partner at your own risk and we hope you do not get burned like us. Good luck folks.”

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Posted 1 year ago

“I would like to know why Rotessa initially engaged in my request for help via your chat feature in Rotessa, but when I responded back and asked for further help, I simply received a message that your system was busy (or something like that) and it's now been 3 days and I have not had a response. One of your questions in this review asks if I'd like to attach a photo to support my review - then doesn't provide anywhere to attach anything.”

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Posted 3 years ago

“Don't use this service. Their customer service is awful. You can't even get someone on the phone. They are very deceptive when it comes to their transaction limits. They fail to disclose, right at the beginning, that they have a daily and per transaction limit. They put me in a very bad position with my customers because they failed to calculate how many transactions and how much in transactions i would be processing. Their inability to anticipate their customers needs makes them look like a bunch of amateurs. Try using Fatt Merchant instead out of Orlando, Fl. Much better company!”

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Posted 4 years ago

“I just wanted to let you know that I think your service is awesome. I use it for 3 of my commercial buildings, I recommended it to my accountant and now he even signed up for your accountant partner program. My brother uses it for his client payments. And I have recommended it to a number of my other clients. So I want to say thank you for making just a simple and easy product that just works. (and is reasonably priced).”

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Posted 5 years ago

Wow, thanks so much for this positive review! We're happy to help yours and your brother's business collect payments with ease :)

Posted 5 years ago

“Rotessa has been a great and valuable service for easy and convenient transactions with my clients. The staff have always been helpful, friendly, and courteous making the experience great. For the monthly cost, Rotessa is full value for the convenience it provides. Thanks Rotessa!”

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Posted 5 years ago

Thank you for taking a minute to leave us such a great review, Jamelle! We appreciate it!!

Posted 5 years ago

“Rotessa is extremely user friendly. Saves time and money (the tiered pricing is great as we build this part of our donor base), and our donors don't have any trouble signing up online. After a lot of research looking for a direct debit solution, Rotessa was a clear winner for us. Thank you!!”

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Posted 5 years ago

Hi Genevieve, thank you so much for taking a moment to leave us a kind review. We're happy you're happy, and appreciate that you'd share it out loud!

Posted 5 years ago

“Rotessa has been very easy to set up and get started. The interface is simple and very user friendly. A+++”

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Posted 5 years ago

Thank you, Ryan! Our tech developers are especially grateful for the feedback :)

Posted 5 years ago

“Rotessa has been a great solution for The HUB, a co-working space with over 100 members who have unique needs to their financial billing process. Rotessa is easy to use, and has fabulous online support. Talking to live people in real time is a must for me, and Rotessa has built trust and respect right from day 1. When I inquired they provided great explanations about their platform, and most importantly shared their awesome values and philosophy when it comes to business and finances.”

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Posted 5 years ago

Hey Graham, thanks so much for the positive feedback! We really appreciate it and look forward to working with The HUB more :) Keep up the great work! - The Rotessa Team!

Posted 5 years ago

“Rotessa has made our lives so much easier. Switching over from processing checks monthly to instead having the recurring payments automatically withdrawn monthly has saved us time, money and it is so simple! We would highly recommend Rotessa!”

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Posted 5 years ago

Thank you so much, Vicky! It's a pleasure to do business with you!

Posted 5 years ago

“Rotessa has always been very helpful and responds write away when we have any issues. I am very happy with the service rotes da provides”

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Posted 5 years ago

Thank you for your positive feedback, Irina! We're happy to work with you!

Posted 5 years ago

“We are using Rotessa for 5 years, and we are really happy for the service they provide, highly recommended!”

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Posted 5 years ago

Thank you, Lioz! We appreciate it the positive feedback!

Posted 5 years ago

“The payments take to long to be deposited also the rate you charge is to high for services and NSF comparing to cometion.”

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Posted 5 years ago

Hi George, I'm sorry to hear about your dissatisfaction with our services. We'd be happy to discuss how we can make your experience better with Rotessa at support@rotessa.com :) Thanks for your feedback!

Posted 5 years ago

Rotessa is rated 3.8 based on 15 reviews