Rotessa Reviews

Name: Rotessa
Rating: 4.00

4.0 Rating 14 Reviews

71 %

of reviewers recommend Rotessa

Company Reviews

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Metrics

4.0

Based on 14 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email

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2043715546

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Setting up your revenue stream with Rotessa comes with a risk of shut down without notice. It happened to us, and they provided us no tools to mitigate that risk to our bottom line. We began in February of 2023 setting up several thousand in monthly contracts. Mid April, they closed our account, no warning email, no phone call, and no process to resolve the perceived conflict. They cited a failure to pay fees, which they had been withdrawing automatically. Confused? Us too. Now we must, without notice, frantically replace their service, reach out to all our customers and attempt to minimize the damage to us. This had a massive direct impact on our retail revenue stream as all our lay away revenue was 100% transferred to Rotessa. We completely adopted and integrated their service into our business processes. The shut down had no exiting procedures for us to use to minimize the impact and financial losses. Surely it is a mistake, we emailed, yet after 72 hours we had no response! No phone numbers, chat said they will get back to us. We had to send a reminder email with a deadline to finally get a response. They told us our transaction is high risk as typically a failure to draw funds is the payor avoiding fees (about $60 bucks). Yes, you read that right, $60 bucks. Small fact, in the pipeline we have about $15,000 in signed contracts with them. The risk is actually zero!!! It was disappointing and insulting. I’ll explain why. We explained by email the financial impact on us requesting a month to allow us time to restructure our business and transition our clients. They would not engage us in negotiations in any way. Rotessa demonstrated a complete disregard for the negative financial impacts they had on our business, over $60 bucks. Yes, that’s insulting. So, there it is, for us Rotessa is a partner that disappointed beyond measure. They’re shortfall in processes to resolve disputes and complete disregard for our financial losses (over $60 bucks) was unexpected. Perhaps one day they will be able to provide some security against the risks of a revenue stream shut down like we experienced, but that is not today. Partner at your own risk and we hope you do not get burned like us. Good luck folks.”

Helpful Report

Posted 11 months ago

“I would like to know why Rotessa initially engaged in my request for help via your chat feature in Rotessa, but when I responded back and asked for further help, I simply received a message that your system was busy (or something like that) and it's now been 3 days and I have not had a response. One of your questions in this review asks if I'd like to attach a photo to support my review - then doesn't provide anywhere to attach anything.”

Helpful Report

Posted 3 years ago

“Don't use this service. Their customer service is awful. You can't even get someone on the phone. They are very deceptive when it comes to their transaction limits. They fail to disclose, right at the beginning, that they have a daily and per transaction limit. They put me in a very bad position with my customers because they failed to calculate how many transactions and how much in transactions i would be processing. Their inability to anticipate their customers needs makes them look like a bunch of amateurs. Try using Fatt Merchant instead out of Orlando, Fl. Much better company!”

Helpful Report

Posted 4 years ago

Rotessa is rated 4.0 based on 14 reviews