“Disappointed. Phoned before ordering to check they had enough stock. Promised dispatch within a few days. Nothing turned up, no update, called and given hazy info and promised a call back to when they know more. Failed to call me and had to call again to chase. Told me 'by mid august' despite promise of having it the next week. Called 16th August and now saying it will be end of month before stock is on hand.
Should have ordered from supplier I previously used without issue. Will go back to that supplier for future purchases. Review will be updated if they bother to do anything to remedy situation.”
“Rather poor customer service made an order at the start of the year with one item being on backorder. Called to find out the lead time and was told 2 weeks so placed my full order, after many emails and nearly 4 months later still don't have it. when requesting an update back in late Feb was told they'd find out and let me know shortly, apparently shortly means never. After chasing it up today was offered a refund for the missing item, Will be taking future business elsewhere from now on.”
“I have used these people for nearly 30 years. I have bought lots of equipment and accessories over that time. They are very helpful and very knowledgeable always going the extra mile. I used to go to their shop when living in England but now in Scotland I buy via the website. Prices are very good and if I have any questions I know I can call them for excellent advice. Delivery times and communications about your order are excellent. I cannot fault them and have no hesitation in using them again - in fact I will be. ***** First class *****”
“Hello everybody
I bought something here
And long heard nothing until I wrote.
It was said that I still had to pay the fee for mailing to Switzerland.
They hadn't reported.
Then I paid the rest of the money into the same PayPal account.
And they say it didn't arrive.
I have to deposit it in another email address.
I am disappointed that there are so cheeky shops that kidding people.
My guy doesn't trust this shop!
greetings from Switzerland”
“I have used Rother vallety several times to buy various bits of astronomy equipment and accessories. No matter how low the value they are always happy to give advice and then dispatch goods quickly”
