4.88 Rating 1,072 Reviews
99 %
of reviewers recommend
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Email, Telephone
Queries Resolved In
Under An Hour
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Third Floor, 32-33 Upper Street,Islington

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Please note that we may share your email with the company to verify your order. 5 star review on 31st March 2020
K 5 star review on 24th March 2020
L Peacock 5 star review on 12th February 2020
O 5 star review on 21st October 2019
H Porajwilczynski 5 star review on 22nd May 2019
T Mathews 5 star review on 16th May 2019
A 5 star review on 16th May 2019
Anonymous  // 01/01/2019
I booked flights to Australia in October 2019. The flights were due in April 2020. Of course, Covid happened. When I asked for a refund, I was told by Stuart that I could not have one, but could defer my flight until the borders reopened. I left it about a year, then asked again what was happening and was told again that I could take my flight once the pandemic eased. More recently, I have tried to contact them and cannot get a reply on the phone. It says the number is unavailable. The Internet site has been taken down and no one has replied to my emails. So it looks as if they have "done a runner" and stolen my £1700. Has anyone had any success in getting a refund or does anyone know of any steps I can take to recover my money?
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Posted 4 days ago
Along with many others we have used RTWF for many years with a good service from Geoff. But now dear- o -dear what has gone wrong! I've been trying to get my money back from canceled flights from them for over two years now. No contact from them other than initially "it will take several months to get it back". Dozens of phone calls and emails to Geoff and Stuart has gotten me no where, line full of messages, or away from my desk is all I get. Definitely done a runner with my £5000. Does anyone know how to get these scammers to return everyones money?
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Posted 1 week ago
I can only mirror the problems that others have got Like them i booked business class flights to Australia in February 2020 and despite several requests to change the flights and then get a refund, which i was assured was coming "Stuart is chasing the airlines and expects the refunds soon" Geoff kept telling me. No contact since June 2021 despite many phone calls and emails, and after trying all the phone numbers today, they appear to have now all been disconnected. i am sure they have done a runner with my money (almost £4000) as I'm sure the tickets were never booked and the ATOL certificate they send me is a false one as neither ATOL or the ticket agency named on the certificate have no record of any tickets or booking. ATOL say they cant help me as is a subsidiary of Southall Travel Ltd and they are still trading. Southall Travel refuse to accept any responsibility.
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Posted 1 week ago
I have bought my round the world ticket in January 2020 and I am still waiting for a refund of my ticket as all the frontiers were closed when I was supposed to travel in July. Do I have to take a lawyer to solve this problem ? Pascale
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Posted 1 month ago
I am owed a lot of money for a trip I had booked with RTW to Namibia and Kenya last year. I have been trying to get the money back to which have had nor response to e-mails or numerous phone calls. Now at my wits end as need the money back. I can't get hold of Geoff or Stuart where has the money gone? This is not right at all.
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Posted 3 months ago
Still waiting for a refund on RTW flight trip from March 2020. Rang the office and when I got through was advised by their own member of staff to take legal action against Stewart. Hoping to build a case with other people who have experienced the same thing.
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Posted 4 months ago
If you see that up to a year ago the reviews were all 5 star rating since then all have been 1 star. (They deserve a zero) Up to a year ago you couldn't wish for a better service from a company. Since then they have badly let themselves and their customers down, no contact with their clients even though they promised refunds where due. (Over a year ago) Not answering any emails, their phone lines are either "full mail boxes or away from my desk message." Have they done a runner with our money? I hope not. Does anyone know if there's a contact avenue to get to them?
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Posted 5 months ago
Booked several flights via Geoff who has been very helpfull. Due to the covid outbreak everything was cancelled and we were offered later flight dates or a refund, we requested the refund as it wasn't possible to go at a later date. We requested the refund back in July 2020 but have not received a penny from them even after many emails and phone calls to Geoff who then refered me to Stuart and the sales team. Neither of the latter has contacted me and it's seems impossible to get them on the phone. We are very anxious not knowing as to when or if we get our money back as it's a large ammount. We are very dissapionted, as we've been customers over many years with them without any problems, what has happened? It's now the end of July 2021 and over a year since our refund request and still trying to get an answer from them.
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Posted 5 months ago
I unfortunately have to echo many of the recent reviews given about RTW here. My girlfriend and I had booked a 12 month round-the-world flight package departing in January 2020. This consisted of a number of flights, with the first being London to Delhi. The first issue we had was that, apparently, the flight had been overbooked so we missed our initial departure date. Stuart had claimed the flight was 'overbooked', however when asking at the Virgin Help Desk at Heathrow, they said the plane was only half full, meaning the RTW had FORGOT to book the flight. Secondly, after having only taken one flight of many, we are due a refund after having to come home due to COVID in March 2020. We paid, in total, £5,000 for the package. I believe we could be due in the region of £4,500 in refunds alone, perhaps a little less. This is simply ridiculous, and good to see they've taken their own website down now too. Cheers Stuart. £4,500 is no small amount of money to owe someone.
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Posted 6 months ago
Similar experience to other travellers we have waited 12 months for our partial refund we have been in contact with the airline company and we know that RTW have requested the refund but to date no refund has been received. We shall pursue this matter with the airline company and RTW (Stuart). I shall never use this agent again which is very sad as Stuart was very helpful during our trip.
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Posted 6 months ago
I hate to write this but I can’t let other people be in the same situation I am in at the moment. We did genuinely have a great experience with Geoff who booked our 8 month trip for us to begin in December 2019, he did a great job and was very receptive. Unfortunately what we are going through with Stuart, trying to get a refund on our cancelled flights has totally negated any positivity experienced in the beginning. We managed to get a part refund from Geoff for the majority of our flights but we are still owed approx £500. I’m not sure of the exact figure because Stuart won’t confirm it. The last response I had from him was on February 2nd 2021, having chased him for weeks. I’ve asked him to confirm how much we are owed back, asked him if he can advise what the airlines are saying the delay is, asked him for any updates but no response from him. Anytime I did get a response, it was a one sentence email and even then I had to chase 4 or 5 times to get even that. We were originally told it could take 4 months for a refund from July 2020 but that was 9 months ago. It’s been an incredibly frustrating and stressful experience and I feel like I have to give up the battle for my own mental health even though to me, £500 is a lot of money. I can’t recommend because of this.
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Posted 9 months ago
I won't recomend, I am 1 year later waiting for my refund....
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Posted 10 months ago
After having my in-progress trip curtailed due to the pandemic RTW took 11 months to obtain 1/3 of my flight refunds, then kept that money. Management and their customer care team have now stopped responding to emails. I was able to speak to the agent who originally arranged my travel, and he was a great help, but the company is clearly one to avoid.
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Posted 11 months ago is rated 4.88 based on 1,072 reviews