Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just set up insurance for 3 appliances and I'm very pleased with the premiums e docherty”

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Posted 9 years ago

“Really easy Web site to use”

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Posted 9 years ago

“great service give an immediate quote”

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Posted 9 years ago

“Been paying Insurance for two Apple IPhones for both my daughters for nearly a year , when I tried to make a claim for a cracked screen they said that because my daughter was under the age of 16 they have refused my claim saying that I should have read the 'small print ' !!!!! This should have been highlighted when making the quote, they should be ashamed of themselves !!!!!”

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Posted 9 years ago

Hi Lisa, we understand why you feel disapointed and are sorry to hear you have not had a positive experience with Row. We do highlight our terms and conditions during the quote process - a policy cannot be created without them being accepted. If we can be of any help please do contact customer services.

Posted 9 years ago

“Great value for money insurance”

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Posted 9 years ago

“Good price quoted and quick and easy to apply”

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Posted 9 years ago

“Easy to set up new policy. impressed so far”

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Posted 9 years ago

“Really easy Web site to use”

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Posted 9 years ago

“All seems good, easy application and user-friendly web site.”

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Posted 9 years ago

“Good an east to insure my items decent price. The only thing is i want it is in writing on a paper document.”

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Posted 9 years ago

Hi Leigh, thank you for your review. Although we don't send documents in the post (it's what helps us keep our prices so low) you can login to your online portal and download/print the policy information from there. We'd be happy to talk you through this if you need assistance: 0844 3186870

Posted 9 years ago

“Very cheap”

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Posted 9 years ago

“Love the price”

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Posted 9 years ago

“Easy to access online.Easy to purchase insurance required at a reasonable price”

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Posted 9 years ago

“It the best insurance I have seen”

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Posted 9 years ago

“Great website - quick and easy to use with great quotes!”

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Posted 9 years ago

“When you by insurance from this company it said there is no limit for egged of your item and than when you claim thay says it should not be older then 12 months ,this is scams company and any brand new item you buy its come with 12 months Factory warranty.so you don't have to pay for this .”

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Posted 9 years ago

We are very sorry to hear you are dissatisfied. Row does not claim to insure any age gadget or appliance and the limits can be found within our terms and conditions. Please do contact customer services if we can be of any more help.

Posted 9 years ago

“Really good website, beats other rivals hands down with price.”

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Posted 9 years ago

“very good quick service and best price”

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Posted 9 years ago

“I hope we will good cooperation”

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Posted 9 years ago

“Quick and easy to set up insurance for our household appliances and gadgets and the price was very competitive”

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Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews