Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

Write Your review

Tell us how Row.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

Posted 9 years ago

“goog”

Helpful Report

Posted 9 years ago

“excellent cover for the money”

Helpful Report

Posted 9 years ago

“Really easy to use, easy to understand and very quick sorting the application out. Will recommend to friends and family”

Helpful Report

Posted 9 years ago

“EASY TO APPLY AND NO INTEREST CHARGES WHEN PAYING MONTHLY WHICH I LIKED HOPING I NEVER HAVE TO CLAIM BUT YOU NEVER KNOW”

Helpful Report

Posted 9 years ago

“I think the rest of the reviews must be fake. Worst and most thieving insurance company I've ever experienced. I'm a student without much money and they claimed I was covered up to £700 for my note 4 however they want me to pay £134 in excess otherwise they are not going to validate my claim. Avoid this company like the plague!!!! Dont make the same mistake I did. This amount of deception should be illegal.”

Helpful Report

Posted 9 years ago

Hi Mo, we really are sorry that you feel this way. We aim to make our pricing as transparent as possible. The sum you are being asked to pay is for the remainder of your annual policy, plus the agreed excess. Our customer services team can be reached on 0844 318 6870 if we can be of more help.

Posted 9 years ago

“just bought phone ins for my new samsung...saved 5% buying annually no problems so far”

Helpful Report

Posted 9 years ago

“Good value”

Helpful Report

Posted 9 years ago

“Exception communication and price is second to none happy to take this great cover, well recommended by a friend . Row is the way for a safety net unlike the others they are a real company. Thank you.”

Helpful Report

Posted 9 years ago

“Exception services will strongly recommend to all.”

Helpful Report

Posted 9 years ago

“Very good and easy to use seen most of other sites, but this was the easily the best. Thank you.”

Helpful Report

Posted 9 years ago

“I was looking on the internet for insurance for my mobile phone. I came across ROW and decided their insurance sounded just what i was looking for. No hassle with anything abd so easy to join.”

Helpful Report

Posted 9 years ago

“Not bad for dealing with, only thing is displaying £1.65 for insuring the item then charging £75, bit surprising.”

Helpful Report

Posted 9 years ago

Thank you for the good review! We can insure certain items at just £1.49 per month, but with newer models (and extras such as loss cover) the monthly premiums get a bit higher. Hopefully you're still pleased with the price overall and thank you again for using us.

Posted 9 years ago

“Simple and easy to set up and cheaper than like for like competitors”

Helpful Report

Posted 9 years ago

“Good prices for my gadgets, when I had to phone up on one occasion the advisor was very helpful and friendly. Would reccomend to anybody”

Helpful Report

Posted 9 years ago

“Easy to use website and very competitive rate”

Helpful Report

Posted 9 years ago

“very helpful and clear website everything is fine thanks”

Helpful Report

Posted 9 years ago

“Fast cheap and brilliant service”

Helpful Report

Posted 9 years ago

“Straight forward and simple to buy cover for your mobile, also great cover for a great price. Very Happy :)”

Helpful Report

Posted 9 years ago

“been told by friends its one of the best phone insurance in the market ,as other companies only insure your gadget if its only less than 6 month old,not with ROW.So guys common and get on the wagon and relax and keep enjoying your phone cheers.”

Helpful Report

Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews