Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very useful insurance the warranty on goods never lasts long enough.”

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Posted 8 years ago

“All very easy and stress free so far, I haven't needed to contact then yet so hoping dealing with them again will be just as straight forward.”

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Posted 8 years ago

“Easy website to use, very good price and ease of use.”

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Posted 8 years ago

“Very noticeable how all the best reviews are at the start of the process - ie when ROW are signing you up and taking your money. The worst reviews are all concerned with how they deal with a claim. I'm in the middle of making a claim at the moment, and although it hasn't been resolved at this stage, I have to say its a 1 star review for their performance so far!!”

Helpful Report

Posted 8 years ago

We are sorry to hear you feel this way. If you require further support with your claim please do contact us. We appreciate your feedback and will continue to look into ways to make the claims process simpler and quicker for our customers.

Posted 8 years ago

“Good value but had to sign up twice as missed an important part to tick first time round”

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Posted 8 years ago

“Super fast and easy to get the correct insurance needed for my iPhone . There staff are very knowledgeable about there cover the surply and very helpful when needed”

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Posted 8 years ago

“Good feed back about cover .”

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Posted 8 years ago

“Easy to use site.”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Quick service. No complains. Best price around. Glad I heard of Row on time.”

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Posted 8 years ago

“'Gavin' the claims handler, was very obnoxious, and handled my claim poorly, they are a very petty company that do not look after their customers. I would not recommend this company as they are very dishonest people. I have just tried to make a claim since my phone was stolen, they told me because it was within the 14 days that i will be declined. Even after making multiple payments they would not even see the bigger picture and resolve my issue, this caused me to loose out on a lot of business and waste of money spent a month, which wouldn't even be refunded back. Totally unfair and the worse customer service treatment. They have problems with emailing system - they stated their if you send emails from yahoo they cannot receive it, which i think is bizarre they had me waiting almost 3 weeks to get a response and i had to contact them. Good luck!”

Helpful Report

Posted 8 years ago

Hi Louis, thank you for leaving feedback. Like many other gadget insurance companies we do not cover incidents within the first 14 days of an active policy and therefore could not process your claim on this occasion. We understand this is disappointing, however we need to stick by our terms and conditions to ensure all our customers receive a fair and value-for-money service.

Posted 8 years ago

“I found row insurance are the cheapest around and covers a lot more for your money than others and what's good you can insure goods in your home...”

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Posted 9 years ago

“Have only started policy so I do not know how things will be when any breakdown occurs. But setting up policy on line was easy and fast”

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Posted 9 years ago

“Claimed on my iPhone as it had water damage on the website it states you will have your phone within 3 working days. it took them a month to process the claim due to having problems with yahoo and constantly asking for different documents. once my claim had been processed I sent my phone to them they have currently had my phone 3 weeks!!!! Still awaiting my phone back. I have had no communication from them I've had to chase my phone on a constant ringing up to be told a different delivery day every time. FUMING”

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Posted 9 years ago

Thank you for your review. A repair was not possible in this instance and hence we have replaced your phone. There was a delay in ordering your new phone due to a supply issue, which unfortunately was out of our control. A cheque worth 30% of your annual policy has been placed in the post to show our sincerest apologies for any inconvenience caused.

Posted 9 years ago

“......”

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Posted 9 years ago

“Great to setup initially because they are taking your money. However, when making a claim it's like 'guilty until proven innocent'. Just because my microwave broke down 3mths after the claim started they made out I was lying. Yes, great to give you discounts early but getting them to pay out after. GOOD LUCK WITH THAT!!! DISAPPOINTING TO SAY THE LEAST.”

Helpful Report

Posted 9 years ago

We're sorry that you feel disappointed with your experience. We aim to pay out on every claim but must adhere to our terms and conditions to ensure we continue providing great value policies to our customers. If you would like to discuss your claim in more detail please do call our Customer Services team on 0844 318 6870.

Posted 9 years ago

“Thank you”

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Posted 9 years ago

“i haven't yet used my cover , but this site was so easy to set up , without any hassle”

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Posted 9 years ago

“Quality service, good price. We will find out how good and efficient should we need to claim.”

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Posted 9 years ago

“great service , fab price :)”

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Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews