Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,528 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted ROW for a Insurance quote to cover repair breakdown for my kitchen appliances. I was very please with the reception l received from your staff. l found them very friendly and efficient in putting my mind at rest that my appliances would be suitably covered. I was very pleased with your very competitive quote, that l immediately signed up there and then. Thank you very much for the assuring way in which this contract was taken out . l find things like this can be very stressful, but l was immediately put at ease.”

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Posted 10 years ago

“Very quick and easy to sign up. Customer service team is extremely helpful.”

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Posted 10 years ago

“Wicked!!!”

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Posted 10 years ago

“Very easy and quick to do”

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Posted 10 years ago

“Excellent value for money. Quick and easy Quote. Relax now , all covered !”

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Posted 10 years ago

“Overall happy take money out on the date I set up for and my phone is covered :)”

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Posted 10 years ago

“Very useful insurance the warranty on goods never lasts long enough.”

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Posted 10 years ago

“All very easy and stress free so far, I haven't needed to contact then yet so hoping dealing with them again will be just as straight forward.”

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Posted 10 years ago

“Easy website to use, very good price and ease of use.”

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Posted 10 years ago

“Very noticeable how all the best reviews are at the start of the process - ie when ROW are signing you up and taking your money. The worst reviews are all concerned with how they deal with a claim. I'm in the middle of making a claim at the moment, and although it hasn't been resolved at this stage, I have to say its a 1 star review for their performance so far!!”

Helpful Report

Posted 10 years ago

We are sorry to hear you feel this way. If you require further support with your claim please do contact us. We appreciate your feedback and will continue to look into ways to make the claims process simpler and quicker for our customers.

Posted 10 years ago

“Good value but had to sign up twice as missed an important part to tick first time round”

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Posted 10 years ago

“Super fast and easy to get the correct insurance needed for my iPhone . There staff are very knowledgeable about there cover the surply and very helpful when needed”

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Posted 10 years ago

“Good feed back about cover .”

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Posted 10 years ago

“Easy to use site.”

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Posted 10 years ago

“Good service”

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Posted 10 years ago

“Quick service. No complains. Best price around. Glad I heard of Row on time.”

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Posted 10 years ago

“'Gavin' the claims handler, was very obnoxious, and handled my claim poorly, they are a very petty company that do not look after their customers. I would not recommend this company as they are very dishonest people. I have just tried to make a claim since my phone was stolen, they told me because it was within the 14 days that i will be declined. Even after making multiple payments they would not even see the bigger picture and resolve my issue, this caused me to loose out on a lot of business and waste of money spent a month, which wouldn't even be refunded back. Totally unfair and the worse customer service treatment. They have problems with emailing system - they stated their if you send emails from yahoo they cannot receive it, which i think is bizarre they had me waiting almost 3 weeks to get a response and i had to contact them. Good luck!”

Helpful Report

Posted 10 years ago

Hi Louis, thank you for leaving feedback. Like many other gadget insurance companies we do not cover incidents within the first 14 days of an active policy and therefore could not process your claim on this occasion. We understand this is disappointing, however we need to stick by our terms and conditions to ensure all our customers receive a fair and value-for-money service.

Posted 10 years ago

“I found row insurance are the cheapest around and covers a lot more for your money than others and what's good you can insure goods in your home...”

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Posted 10 years ago

“Have only started policy so I do not know how things will be when any breakdown occurs. But setting up policy on line was easy and fast”

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Posted 10 years ago

“Claimed on my iPhone as it had water damage on the website it states you will have your phone within 3 working days. it took them a month to process the claim due to having problems with yahoo and constantly asking for different documents. once my claim had been processed I sent my phone to them they have currently had my phone 3 weeks!!!! Still awaiting my phone back. I have had no communication from them I've had to chase my phone on a constant ringing up to be told a different delivery day every time. FUMING”

Helpful Report

Posted 10 years ago

Thank you for your review. A repair was not possible in this instance and hence we have replaced your phone. There was a delay in ordering your new phone due to a supply issue, which unfortunately was out of our control. A cheque worth 30% of your annual policy has been placed in the post to show our sincerest apologies for any inconvenience caused.

Posted 10 years ago

Row.co.uk is rated 4.7 based on 4,528 reviews