Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,525 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

Write Your review

Tell us how Row.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most deceitful company. In the middle of a claim when my policy was cancelled by customer service. It states in their terms that they can freely cancel the policy at any point. What part of that is helpful for a consumer? Also, hidden costs around premium excess due to be paid. Interrogation upon making a claim. I really would avoid this company, nothing is transparent in their terms.”

Helpful Report

Posted 9 years ago

Dear Miss Lewis, we're sorry to hear you have not received the service you expected. As explained in communications with our Customer Services team, we cancelled the policy as per your wishes. All policies are annual, with an option to pay monthly, and therefore remaining premiums must be paid upon making a claim.

Posted 9 years ago

“Efficient and reliable insurance.”

Helpful Report

Posted 9 years ago

“I am a new customer so this review is based upon the experience of comparing appliance cover offers. ROW's site was easy to follow and it was simple to complete the on line forms once I had decided that ROW offer the best value cover. Their confirmation of order was immediate and documentation attached in full.”

Helpful Report

Posted 9 years ago

“Excellent service”

Helpful Report

Posted 9 years ago

“Thanks row”

Helpful Report

Posted 9 years ago

“Very poor service. Rip-off ......save yourself the headache of chasing.”

Helpful Report

Posted 9 years ago

We're sorry to hear you feel this way, especially after your recent claim was accepted. If we can be of any help please don't hesitate to contact our Customer Services team on 0844 318 6870.

Posted 9 years ago

“Very understanding, courteous and helpful gentleman took my call and completed the purchase of the policy which, in turn, inspires trust. Good quote at an intelligent level ie a price which was realistic and not ridiculously cheap.”

Helpful Report

Posted 9 years ago

“Easy to use website very good price i looked for a quote to insure just one product but was given a very good price to actually insure 3 items I would recommend this company as there customer service has been excellent”

Helpful Report

Posted 9 years ago

“Very easy and straight forward thanks guys”

Helpful Report

Posted 9 years ago

“Quick & easy to get cover. Can't comment on the policy as not made a claim ????”

Helpful Report

Posted 9 years ago

“My phone got damaged and at the time of claim they just said sorry we can not do anything because my phone is over 1 year old. Doggy people, because they knew that since day one. Why did they offered me insurance at first place if my phone fore over 1 year old. Avoid them. They just look for an excuse. With insurance coverage customers need help at their difficult time not just excuse specialists.”

Helpful Report

Posted 9 years ago

We're sorry to hear of your disappointment. Gadgets must be under 12 months old at the time the cover is purchased. This is stated in the 2nd stage of our 4 step sign-up process and policies cannot be taken out without first confirming this.

Posted 9 years ago

“GOOD WORK ALROUND AND GREAT STAFF”

Helpful Report

Posted 9 years ago

“Really easy to set up and very affordable BUT! Customer service is rubbish once you need something repaired they treat you like a criminal!! All the good reviews are at the start because they are cheap. Read all the reviews before buying especially the ones in an event of a claim!”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We're sorry to hear that your experience has not been as expected. We are dedicated to making our claims process as simple as possible, although with high rates of insurance fraud it is vital we ask a number of important questions to determine which are valid claims, allowing us to continue providing a great affordable service.

Posted 9 years ago

“Very deceiving beware! Had an appliance that was a 2 years old and repaired under warranty. This company will not cover you if you have had a repair even if it's a different fault than what was repaired.”

Helpful Report

Posted 9 years ago

Hi Kath, sorry to hear you feel deceived. We can understand your disappointment, however within our General Exclusions it does state 'Any Appliance having been previously repaired'. We do try and be completely transparent, so we welcome your feedback regarding this and will look to make it clearer for future customers.

Posted 9 years ago

“Just started with this company website easy to use fast service so far all good”

Helpful Report

Posted 9 years ago

“Very easy to use this site a reasonable priced policy with a small excess. Gives you peace of mind when you want a expensive item covered for repair . I”

Helpful Report

Posted 9 years ago

“Brilliant”

Helpful Report

Posted 9 years ago

“It was quick to sign up”

Helpful Report

Posted 9 years ago

“Signed up about 3 weeks ago, had no confirmation email or any correspondence what so ever. Had to ring them to find out if I was covered or not. Even then they apologised for not emailing me and said one would be on way, never came. Finally after a payment we finally get email to do this review. Let's hope If i do have to claim they are a little more with it”

Helpful Report

Posted 9 years ago

Hi Claire. We apologise for any IT issues you have experienced. The policy confirmation email is automatically generated and it's odd that it never arrived. We're glad that we were able to help you over the phone and are confident we can be of great help in the fututre if you ever need to claim.

Posted 9 years ago

“I like Row”

Helpful Report

Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,525 reviews