Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,528 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick quote and very easy to set up the direct debit for insurance”

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Posted 10 years ago

“Very user friendly web-site compared to some I have experienced!”

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Posted 10 years ago

“Fantastic value”

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Posted 10 years ago

“The most deceitful company. In the middle of a claim when my policy was cancelled by customer service. It states in their terms that they can freely cancel the policy at any point. What part of that is helpful for a consumer? Also, hidden costs around premium excess due to be paid. Interrogation upon making a claim. I really would avoid this company, nothing is transparent in their terms.”

Helpful Report

Posted 10 years ago

Dear Miss Lewis, we're sorry to hear you have not received the service you expected. As explained in communications with our Customer Services team, we cancelled the policy as per your wishes. All policies are annual, with an option to pay monthly, and therefore remaining premiums must be paid upon making a claim.

Posted 10 years ago

“Efficient and reliable insurance.”

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Posted 10 years ago

“I am a new customer so this review is based upon the experience of comparing appliance cover offers. ROW's site was easy to follow and it was simple to complete the on line forms once I had decided that ROW offer the best value cover. Their confirmation of order was immediate and documentation attached in full.”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“Thanks row”

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Posted 10 years ago

“Very poor service. Rip-off ......save yourself the headache of chasing.”

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Posted 10 years ago

We're sorry to hear you feel this way, especially after your recent claim was accepted. If we can be of any help please don't hesitate to contact our Customer Services team on 0844 318 6870.

Posted 10 years ago

“Very understanding, courteous and helpful gentleman took my call and completed the purchase of the policy which, in turn, inspires trust. Good quote at an intelligent level ie a price which was realistic and not ridiculously cheap.”

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Posted 10 years ago

“Easy to use website very good price i looked for a quote to insure just one product but was given a very good price to actually insure 3 items I would recommend this company as there customer service has been excellent”

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Posted 10 years ago

“Very easy and straight forward thanks guys”

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Posted 10 years ago

“Quick & easy to get cover. Can't comment on the policy as not made a claim ????”

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Posted 10 years ago

“My phone got damaged and at the time of claim they just said sorry we can not do anything because my phone is over 1 year old. Doggy people, because they knew that since day one. Why did they offered me insurance at first place if my phone fore over 1 year old. Avoid them. They just look for an excuse. With insurance coverage customers need help at their difficult time not just excuse specialists.”

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Posted 10 years ago

We're sorry to hear of your disappointment. Gadgets must be under 12 months old at the time the cover is purchased. This is stated in the 2nd stage of our 4 step sign-up process and policies cannot be taken out without first confirming this.

Posted 10 years ago

“GOOD WORK ALROUND AND GREAT STAFF”

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Posted 10 years ago

“Really easy to set up and very affordable BUT! Customer service is rubbish once you need something repaired they treat you like a criminal!! All the good reviews are at the start because they are cheap. Read all the reviews before buying especially the ones in an event of a claim!”

Helpful Report

Posted 10 years ago

Thank you for your feedback. We're sorry to hear that your experience has not been as expected. We are dedicated to making our claims process as simple as possible, although with high rates of insurance fraud it is vital we ask a number of important questions to determine which are valid claims, allowing us to continue providing a great affordable service.

Posted 10 years ago

“Very deceiving beware! Had an appliance that was a 2 years old and repaired under warranty. This company will not cover you if you have had a repair even if it's a different fault than what was repaired.”

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Posted 10 years ago

Hi Kath, sorry to hear you feel deceived. We can understand your disappointment, however within our General Exclusions it does state 'Any Appliance having been previously repaired'. We do try and be completely transparent, so we welcome your feedback regarding this and will look to make it clearer for future customers.

Posted 10 years ago

“Just started with this company website easy to use fast service so far all good”

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Posted 10 years ago

“Very easy to use this site a reasonable priced policy with a small excess. Gives you peace of mind when you want a expensive item covered for repair . I”

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Posted 10 years ago

“Brilliant”

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Posted 10 years ago

Row.co.uk is rated 4.7 based on 4,528 reviews