Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

Write Your review

Tell us how Row.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick easy to use site.straightforward.many thanks.”

Helpful Report

Posted 8 years ago

“Couldn't be any easier to buy this policy 5 star”

Helpful Report

Posted 8 years ago

“I like review”

Helpful Report

Posted 8 years ago

“Excellent value for the cover required to give peace of mind. Too much to lose otherwise if things go wrong!”

Helpful Report

Posted 8 years ago

“this is easy to sign up and get cover for my tumble and cheap ya hoooooo”

Helpful Report

Posted 8 years ago

“this was so quick and easy to use....took all of 5min. Very simple and straight forward. cheaper than others even with a cheaper excess. very pleased”

Helpful Report

Posted 8 years ago

“Very good”

Helpful Report

Posted 8 years ago

“Quick easy to set up all details quickly confirmed not to pricey”

Helpful Report

Posted 8 years ago

“Always easy to use, great value.”

Helpful Report

Posted 8 years ago

“Quick and easy. Very cheap and love that it covers immediate family”

Helpful Report

Posted 8 years ago

“1.- the day I igree a policy with Row, they tell me I can cover how many items I can... unlimited cover!! LIE 2.- they don't tell you about any device have to be 12 months old... but they you can doit no matter how old is you TV or Tablet... you will continued paying money but actually nothing will be cover 3.- when I submit a claim for one of my TV... they tell me they can go ahead with the claim, because my tv is 2 years old... and they tell before me before could be cover...LIE 4.- they say the system online don't ask how old is your device...LIE.. does ask you .... but still let you go ahead PROFESIONAL THIEFS BECARFULLY”

Helpful Report

Posted 8 years ago

We're sorry to hear you are unsatisfied. Gadgets, including TVs, must be under 12 months old at the time the cover is purchased. This is stated in the 2nd stage of our 4 step sign-up process and policies cannot be taken out without first confirming this.

Posted 8 years ago

“Excellent service , lees than half the cost of my last insurance quote”

Helpful Report

Posted 8 years ago

“Excellent value for money and easy to apply”

Helpful Report

Posted 8 years ago

“The price is very competitive and reasonable. Easy to use website. Payment option clearly detailed .”

Helpful Report

Posted 8 years ago

“quick quote and very easy to set up the direct debit for insurance”

Helpful Report

Posted 8 years ago

“Very user friendly web-site compared to some I have experienced!”

Helpful Report

Posted 8 years ago

“Fantastic value”

Helpful Report

Posted 8 years ago

“The most deceitful company. In the middle of a claim when my policy was cancelled by customer service. It states in their terms that they can freely cancel the policy at any point. What part of that is helpful for a consumer? Also, hidden costs around premium excess due to be paid. Interrogation upon making a claim. I really would avoid this company, nothing is transparent in their terms.”

Helpful Report

Posted 8 years ago

Dear Miss Lewis, we're sorry to hear you have not received the service you expected. As explained in communications with our Customer Services team, we cancelled the policy as per your wishes. All policies are annual, with an option to pay monthly, and therefore remaining premiums must be paid upon making a claim.

Posted 8 years ago

“Efficient and reliable insurance.”

Helpful Report

Posted 8 years ago

“I am a new customer so this review is based upon the experience of comparing appliance cover offers. ROW's site was easy to follow and it was simple to complete the on line forms once I had decided that ROW offer the best value cover. Their confirmation of order was immediate and documentation attached in full.”

Helpful Report

Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews