“I am very pleased with the cold frame. It was very straightforward to construct. It's a good size, very sturdy, easy opening and closing and has a good weight.”
Dear Alayne,
Thank you for your brilliant 5 star review! We're delighted to hear that you are pleased with your Coldframe - we hope that you find it a useful feature in your garden for many years.
Should you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“The reason is I could not get the original covers which was 3 x 3 x 3 metres, short of half a metre and apparently you do not do covers without the steel frame. Thank God that I have a technical background and that helped me to down size the frame by half a meter to fit the covers. Yet to finish though.
As the covers suffer the most wear and tear, my humble request is to sell covers only in future as an option. I will definitely get one. Your price very competitive and the cheapest.”
“We're very pleased with resulting bin store. It was difficult to identify each of the wooden parts having to measure them and mark them discreetly with a number to assist with assembly. It would help if each of the assembly illustrations were marked with the part number.”
Dear Customer,
Thank you so much for your five star review! We are happy to see that you are pleased with your bin store. Thank you also for the feedback on identifying parts, as we are continuously looking to improve our products and services, this is feedback that will be passed on internally to see if this is something we could implement.
If you ever have any other product queries or feedback, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Suzanne,
Many thanks for your 5 star review! We're thrilled to hear that you are pleased with your purchase. Thank you also for your feedback on the drill holes, this is something we can pass onto our supplier for future batches of this product.
If you ever have any other product queries or feedback, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Richard,
Many thanks for your five star review! We're delighted that you find us a good sources of garden items, and we hope that next time you're making a garden purchase, we have just the item that you are looking for.
Should you have any other product queries or feedback, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Arbor is lovely but one of the seat slats
was rotten & broken & some of the metal fixings were missing so extra pieces had to be bought & fitted
Suggest you check your stock thoroughly”
Dear Janet,
Many thanks for your review. Firstly, we are pleased to hear that you are happy with the look of your new arbour. We are sorry to see that you had missing and damaged parts with your order, whilst we do everything that we can to avoid instances like this, sometimes they slip through.
If you ever have any other product queries or feedback, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“A nice addition to the garden, it took around 2/3 hours for a handyman to put it together, my only worry was the seat base was a bit flimsy, it sagged in the middle when I sat on it and I only weigh 55kg”
Dear Jacqueline,
Many thanks for your 4 star review! We're pleased to hear that you are happy with your purchase. Thank you also for your comments regarding the seat - we will pass on this information to our supplier so that they can potentially look to amend the seat design to prevent this for future production of the product.
If you ever have any other product queries or feedback, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“We ordered a Rowlinson Premium Heritage 4 x 3 ft Apex Shed drom Gardensite ( order number 426144 on the 21/05/25
It was delivered promptly on the agreed date and we put it ip that weekend
one of the pieces off wood that was to the top to attach roof to was badly bowed like a banana
Other pre joined pieces that were held to together with large staples were not joined correctly, one split piece of timber and there was three holes in the body of the shed where knots had dropped out making the shed not waterproof
Overall the quality did not feel good for a premium product”
Dear Mike,
Thank you for taking the time to leave a review of your purchase via Gardensite. We are sorry to hear you are unhappy with the quality of your shed. We strive to continually improve our products and your feedback and images will be passed on to our factory to ensure that this issue does not reoccur.
Should you wish to discuss your issues further then please get in touch with our Sales Office.
Kind regards,
Rowlinson Garden Products
Dear June,
Thank you for your five star review! We are happy to hear that you are pleased with your purchase, and we hope to receive the order for the version with lattice when it comes back into stock!
If you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear customer,
Thank you so much for your five star review! We're delighted to hear that you are pleased with your purchase and the delivery service provided.
If you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Peter,
Many thanks for your five star review! We're delighted to hear that you are pleased with the delivery and pricing of your purchase.
Should you ever have any other feedback or product queries, then please do not hesitate to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“I bought the Gainsborough Gazebo. Arrived promptly, all pieces received & good quality. Somewhat tricky to assemble, in some aspects not much margin for errors, & wobbled right up to almost the last pieces were screwed in, but once these were in place seems very sturdy. Overall, very pleased with it, & a reasonable price.”
Dear Customer,
Many thanks for your five star review! We're thrilled to hear that you are pleased with your new Gainsborough Gazebo - we hope that this is a stunning focal point in your outdoor space for many years to come!
If you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Customer,
Many thanks for your five star review! We're pleased to hear that you are happy with your purchase, delivery, and that you would recommend us to others. We hope that we're at the forefront of your mind when next making a purchase for your garden!
If you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“brillaint sheds, brailliant prices, and brilliant delivery. we bought the sheds to use in our new outdoor play area for our nursery. there are a number of sites recommended by schools but your sheds are better and a lot better prices”
Dear Malcolm,
Thank you so much for your brilliant 5 star review! We're delighted to hear that you are pleased with the sheds, value for money and the delivery service provided. We hope to receive your custom when you are next looking for outdoor storage, structures and furniture.
If you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Will,
Many thanks for your five star review! We're delighted to hear that you are pleased with the quality your new bench - we hope that it provides a comfortable seating space for many years to come.
If you ever have any other feedback or product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Customer,
Many thanks for your five star review! We're delighted to hear that you are pleased with the quality of the product and service provided. Should you ever have any other feedback or product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“The item arrived as expected and on time. It was solidly packed. It did need a lot of drilling and screwing to get it erected and unfortunately parts of it were warped which meant unscrewing and rebuilding some of the ready made sections. Due to a lack of professional tools we needed to make a couple of alterations to get it finished but it is now a very nice and solid Arbour. It looks like it did in the picture.”
Dear Anne,
Many thanks for your four star review - we're pleased to hear that you are happy with your new arbour.
Should you ever have any other feedback or product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“I recently purchased the Rowlinson Border Log Roll and overall, I’m quite satisfied with the product. The quality was good, and it was very easy to install, which made the process straightforward and stress-free.
Delivery was smooth and on time, with no issues. While I did feel the product was a bit expensive for what you get, the pricing seemed in line with other retailerS.”
Dear Kerry,
Many thanks for your four star review!
We're pleased to hear that you are happy with the quality, ease of installation, as well as the service provided by our delivery partner.
If you ever have any other feedback then please do not hesitate in getting in touch with our Sales team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“This is a lovely canopy and enhances our garden. The quality is brilliant. I would have given 5 stars but I saw the same product on https://www.gardenstreet.co.uk/garden-buildings-structures-c13/canopies-awnings-c27 for £100 less. I requested a price match and was firmly told no. A £100 difference for the same product is a lot and I would have expected Rowlinson to at least offer a partial refund. It is very true the Latin legal maxim caveat empto - 'Buyer beware'. This has left me £100 out of pocket.”
Dear Richard,
Many thanks for your review. We are pleased that you are happy the look and quality of your canopy - the picture that you have provided looks great.
In regards to your comment about price matching: as the supplier of this product, we do not price match our retail partners as they are free to set pricing as they wish, and the price will change up and down through the year depending on promotions etc.
If you ever have any other feedback or product queries, then please feel free to get in touch with our Sales team who will be happy to help.
Kind regards,
Rowlinson Garden Products
