Dear Christine,
Many thanks for your review - we're pleased that you are happy with your new gate and hope you find it useful for many years to come.
If you ever have any other product feedback or queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Arbor is lovely but one of the seat slats
was rotten & broken & some of the metal fixings were missing so extra pieces had to be bought & fitted
Suggest you check your stock thoroughly”
Dear Janet,
Many thanks for your review. Firstly, we are pleased to hear that you are happy with the look of your new arbour. We are sorry to see that you had missing and damaged parts with your order, whilst we do everything that we can to avoid instances like this, sometimes they slip through.
If you ever have any other product queries or feedback, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“The ShedLogic greenhouse in a box is a good concept and the components are generally well made but the instructions are confusing at best and completely misleading at worst. The labelling of the parts is non-existent and the big bag of bolts of varying sizes a nightmare
It took far longer to assemble than it should have done as a consequence
Overall good idea spoiled by poor execution”
Dear Customer,
Many thanks for your review and your comments regarding the instructions. We will ensure that your comments are passed onto suppliers for future batches of this product to improve going forward.
Should you have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Had a large crack appear on my corner arbour main beam told Rollinson about it and they say it’s acceptable ? If I was within my returns period I would have sent it back, not the quality I was expecting for the price that I paid !!”
Dear Phil,
Thank you for your review, we're sorry to hear that you are unhappy with the split in your arbour beam. Your feedback is important to us and we use it to continually improve the quality of our products, so your comments will be taken into account for future batches of this line.
If you have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear David,
Thank you for your review! Your product feedback is important to us when striving to continually improve our products.
Should you have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Not quite as we expected but now much more robust with added strengthening to shelves. The cross slats of shelf bases were only stapled onto the mitred frame (not dovetailed as shown) underneath and would not take the weight of a plant pot display. We added wooden battens underneath the shelves which were screwed in to front and back of the shelf frames. The bottom shelf was reinforced with 4 engineering bricks placed underneath and just the right height. The top and middle shelf now rest on battens screwed to the back of the frame (same as the bottom shelf does in the original design).”
Dear Customer,
Thank you for your review and the feedback about your new Plant Stand. Your feedback is important to us as we continually strive to improve our products.
Should you ever have any other product feedback our queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
Dear Sean,
Many thanks for the review. We apologise for the issue with the gap in the tongue and groove board. We will pass on this information to our factory to ensure that this is double checked for future batches of this product. Your feedback is crucial to ensure that we continuously improve our products and services.
If you ever have any other feedback or queries please get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“The bench is ok. Fine at best. I was a bit disappointed at how it arrived; some of the screws were rusty, sodden instruction manual, a crack in a support beam where a screw had gone in. When I flagged this up, customer services were great (I can't fault the customer services at all). To be fair, I was offered replacements of the parts I flagged up as underpar, and given justification of why screws were rusty, manual was wet, wood cracked (which I still can't quite swallow!) but I had already put the bench up as I needed it for an event and didn't have the energy to take it apart again and wait for replacement parts. They did offer me £15 compensation, which I declined as I was hoping for more.
I just think it's an ok bench, not massively sturdy and is it worth £170? Not quite.”
Dear customer,
Thank you for your review. Your feedback is very useful as we strive to continually improve our products, all of your comments will be noted and action taken. We're pleased to hear that you were satisfied with our customer services.
If you ever have any other feedback or queries then please get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
“There is nothing wrong with the product, but your customer services is appalling. The first shed I received was the wrong size. Ordered in time for Easter weekend. So I waited until the Tuesday to report that it was a 4 x 4 and not a 6 x 4. The gentleman on the phone tried to convince me that it was the wrong instructions. I told him the base was 4 x 4 and it only had 3 sides. The 4th side being mainly a door. He still didn’t believe me. Requested photos, which I sent while on the phone. One picture had a part number. He went away and a colleague told him it was indeed the wrong size. I waited another week for the right 6x4. Now I might be a woman, but I am not stupid and quite capable of putting a 6x4 shed together on my own. To be told I was wrong several times and having to prove by photos is outrageous. I even offered to buy the shed to save shipping costs and having 2 sheds, but that was too much hassle for him. I wouldn’t buy again because of this, but the product was ok, although the struts and roof could be thicker wood, and I reinforced the floor.”
Dear Debbie,
Thank your review, and apologies for the issues that you encountered with our post-delivery service. When we investigated the issue with your order it appeared that the stock was labelled incorrectly, which meant that the wrong item was sent out to you and the images that our customer services requested helped identified the issue. We are truly sorry that you were disappointed with the service you received and we will take all of this into account in order to improve.
Should you have any other feedback or queries then please get in touch and we will be happy to assist.
Kind regards,
Rowlinson Garden Products
“Fits well,disappointed as we were hanging it as about 30cm of stitching was missing but didn't want to take the awning down to return hoping it won't get any worse it wasn't cheap either.”
“I bought 2 Kashmir arbour seats. The design is great and they're good to look at but i had to buy extra timber to reinforce the seats. They were really flimsy and bowed uncomfortably when even the lightest person sat on them. Given that they look really nice, the extra effort and expense it took to make them fit for purpose was disappointing.”
Dear Kaya,
Thank you for your review. We appreciate your comments on the design of the Kashmir Arbour and will pass on your feedback regarding the seats to the factory that produces these on our behalf. Your feedback is crucial to ensuring our products meet and exceed customer expectations.
If you ever have any queries or further feedback, then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
“Bin store looks nice but was not straightforward to assemble. Some fixing parts were missing on delivery and one of the 3 store lids was damaged then on requesting (accurately) which lid needed replacing , the wrong replacement lid was then sent out.”
Dear Customer,
Thank you for your review. We're pleased to hear that you're happy with the way that your bin store looks, we hope you find it very useful. We will pass on your feedback regarding the assembly and improve this process where possible.
Apologies for the damage to the bin store lid, and the issues that you had receiving the replacement - this was an admin error our side, and you should now have taken delivery of the correct part.
If you have any other queries or feedback, then please get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
