ROXANAS FLOWERS Reviews

Name: ROXANAS FLOWERS
Address: 248 Linthorpe Halls , ,, Middlesbrough
Rating: 2.62

2.6 Rating 63 Reviews

40 %

of reviewers recommend ROXANAS FLOWERS

Company Reviews

Questions

Metrics

2.6

Based on 63 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

03302200786

Location:

248 Linthorpe Halls , ,
Middlesbrough
TS1 4AU

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ROXANAS FLOWERS 1 star review on 10th May 2022

Becky

ROXANAS FLOWERS 5 star review on 16th April 2022

Denise Atkins

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband ordered flowers for Valentines after a very difficult year . They have all died and a few after just three days. No response from florists....will not use again”

Helpful Report

Posted 2 years ago

“Awful! £50 For Dead roses for valentines day, wilted and broken. Had countless emails arguing and they're refusing to refund which breaks the consumer rights Act on refund policies! Do not use, will be escalating to ombudsmen.”

Helpful Report

Posted 2 years ago

“Flowers arrived a day late and dying. Sent multiple emails of complaint but received no response. The only telephone number I could find for them is out of service. Reported to Trading Standards. Do not risk using this company!”

Helpful Report

Posted 2 years ago

“I wouldn't bother, company is awful , what you see isn't what you get and they do not acknowledge any communication”

Helpful Report

Posted 2 years ago

“Dead valentines roses for £80. No reply to emails. Terrible service, absolutely atrocious. Complaint to trading standards and will escalate to a small claims court. How dare they. I wish I came across there Trustpilot reviews before purchase. To all else who have been stung, I suggest you take them to court for a refund. Dead, shrivelled flowers. Cheap and tacky.”

Helpful Report

Posted 2 years ago

“ABSOLUTE RIP OFF ORDERED FOR THE 14TH STILL NOT DELIVERED”

Helpful Report

Posted 2 years ago

“Wish I'd read the reviews of this place first. Total rip off. Shrivelled flowers with half the petals missing and they haven't bothered to reply to my complaint email. AVOID....”

Helpful Report

Posted 2 years ago

“Looks nothing like they do on the website, very very poor. Payed 80 pound for roses and might as well of booked a night away somewhere.”

Helpful Report

Posted 2 years ago

“Not worth the price, flowers not fresh - disappointing for the price”

Helpful Report

Posted 2 years ago

“Ordered flowers 2 and half weeks in advance then I get an email at 21:40 last night saying my ordered has been cancelled! Absolutely shocking”

Helpful Report

Posted 2 years ago

“Feb 13th. They cancelled my order at 22:00 the day before Valentine’s Day! Just unforeseen circumstances given as the excuse. Not to mention the refund will take up to five working days! Not professional. Do not use this company.”

Helpful Report

Posted 2 years ago

“Paid for teh flowers 2 weeks in advance to make sure thwy arrive and they canceled on the night before delivery.You decide.”

Helpful Report

Posted 2 years ago

“DO NOT RELY UPON THIS FLORIST !!!! My order was CANCELLED the night before delivery was due. How can anyone stay in business with such terrible customer service. The money has even been taken from my bank. Having been in business myself for many years, I find it very hard to believe that this is a thriving florist !!!!!”

Helpful Report

Posted 2 years ago

“Wish there was a zero these are the most horrible flowers I think iv ever seen to think of the price of them actually makes me sick pleas every one do no use this company I could get better ones from Aldi!! Absolutely a disgrace destroyed valentines for me and my fiancée how do you people get away with it. Honestly nothing like the photos they actually look fake also there is not 70 as What I was supposed to get honestly outraged 🤢 pleas don’t use guys!!!”

Helpful Report

Posted 2 years ago

“There was no feed or instructions as said on the website and were delivered looking like they were dieing already. Extremely not happy and would like a full refund or new flowers!”

Helpful Report

Posted 2 years ago

“Wish there is zero star! I ordered flowers for £60 for my old auntie as she just had surgery, delivery stated delivered to resection with poor photo for many boxes above each other! And my aunt lives in house there is no receptiob or flats! Don’t know where the flowers delivered! I contacted customer service and left another message via website! No response at all! £60 pound gone! And flowers disappeared”

Helpful Report

Posted 2 years ago

“False advertising, a few drooping, dying flowers thrown in a box and padded out with greenery. Overpriced and disappointing, not even the right colour scheme and certainly not arranged! Hugely disappointing and spoilt what was meant to be something special for a dear sisters 92nd birthday! Photos show ordered item and received item -delivered Wednesday but photographed Friday due to nursing home visiting hours…. So much for Roxana Flowers seven day freshness promise!”

Helpful Report

Posted 2 years ago

“I ordered funeral flowers and paid £12 extra for them to be delivered at a specific time. I received 2 confirmation emails with the correct time and date. I then received a dpd email saying the flowers would be delivered the day after I wanted them. I contacted Roxanas and they said to ignore the email. On the day of the funeral I received another email from dpd saying the slot was booked for an hour after the funeral!! I contacted Roxanas again via whatsapp and they read the message and did not reply! I rang them and it said the number was not in use and I also sent them an email. I have had no response at all. Also I don’t even know when or where the flowers were actually delivered as I had no update from dpd about them. Absolutely appalling, do not use them.”

Helpful Report

Posted 2 years ago

“Funeral flowers not delivered at a very distressing time.Courier advised flowers were delivered but were not.Unable to speak to anyone by phone and had to e mail.Received a refund and a paltry 'sorry' for an appalling service.Were quick to take money but clearly unable to provide service.Do not risk using this company!”

Helpful Report

Posted 2 years ago

“Funeral flowers delivered a day early which would have been very upsetting for the beareved. Cannot get through on telephone and no answer to email . I would never use this company again. Very very disappointed”

Helpful Report

Posted 2 years ago

ROXANAS FLOWERS is rated 2.6 based on 63 reviews