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R&R Country Reviews

4.9 Rating 6,106 Reviews

98 %

of reviewers recommend R&R Country

Company Reviews

Product Reviews

4.9

Based on 6,106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R&R Country:

We have over 21 years’ experience within the equestrian and country industry and are dedicated to providing our customers with quality products at competitive prices to ensure you get great value for money.

Starting with a store in Hemingbrough, North Yorkshire, we have since grown into Yorkshire’s largest equestrian and country superstore and have a second store at Melton Mowbray, Leicestershire.

Open 7 days a week, our stores are packed with the latest equestrian and country clothing, safety wear, footwear, saddlery, horse wear, feed, pet products, gifts and much more.

You're sure to receive a warm welcome at our stores, so why not pay us a visit?

Visit Website

Phone:

01757 638555

Email:

info@randrcountry.co.uk

Location:

R&R Country Ltd, Hull Road, Hemingbrough
Selby
YO8 6QJ

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R&R Country 5 star review on 6th October 2023

R&R Country 5 star review on 6th September 2023

R&R Country 5 star review on 26th August 2023

R&R Country 5 star review on 19th August 2023

R&R Country 5 star review on 11th August 2023

R&R Country 5 star review on 10th August 2023

Victoria Longthorn

R&R Country 5 star review on 9th August 2023

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, something went a bit odd when the parcel was addressed. House name had the right letters, but in the wrong order, and the post code was from a previous address. This caused the parcel to be delayed, not helped by DPD, but that's a whole separate story . . . . . . ! However the items are excellent, very pleased with them. J.Fowler.”

Posted 1 year ago

Hello Jean, We are a little confused by your review as the label generated with DPD stated the exact address you put down on your order. We also note that the parcel went out for delivery on Wednesday 18th and was delivered Thursday 19th - we cannot see that there was any delay on the DPD history? We would be keen to speak with your regarding this. Please can you contact us on 01757638555 or email info@randrcountry.co.uk to discuss this further with a member of the team? Kind Regards, Laura

Posted 1 year ago

“Very good communication. Quick at replying to emails. Found the postage cost to Northern Ireland expensive considering we are uk. so don’t think is should state free postage to uk. Otherwise a very good store to deal with and got a nice packed off sweet 😊”

Posted 2 years ago

Hello Kerry, Thank you for your feedback. Our free delivery is, unfortunately, mainland UK only as stated on our delivery page - we do get charged this rate by our courier for your area, however, we can offer Royal Mail quotes at alternative rates. If you wish to purchase anything in the future, please do not hesitate to contact us and we can get something arranged for you. Kind Regards, Laura

Posted 2 years ago

“Easy ordering, quick delivery and lovely products, just disappointing that a deduction is made from purchase if you need to return an item. Wouldn’t use again for this reason as there are plenty of stores that offer free returns.”

Posted 2 years ago

“Nice rug , quite heavy due to the metal work . Unfortunately I will be returning as the are to tight on the shoulder for my horse .”

Posted 2 years ago

Hello, That you for your feedback, this would appear to be a product review rather than a company one - are you okay to transfer over to the product review page? Kind Regards, Laura

Posted 2 years ago

“One of the items arrived with as security tag attached”

Posted 2 years ago

Hello Victoria, I am sorry to read this. I have looked into this further and we did offer you a free return to get it removed and sent back out - we note that you decided against this. I am very sorry for any inconvenience caused. Kind Regards, Laura

Posted 2 years ago

“Super quick delivery, however wrong item sent, no response to email sent after instructed to do so after phone call. A blip, I'm sure”

Posted 2 years ago

Hello, Thank you for your email. We have looked at your order and it looks like we never received an email from you - did you send it to info@randrcountry.co.uk? We look forward to hearing from you. Kind Regards, Laura

Posted 2 years ago

“Ordering was easy but unfortunately I was not advised of delivery at the store, although when I went to check the staff were very helpful and the items were ready.”

Posted 2 years ago

Hello Kim, Thank you for your feedback. We are pleased you found the ordering process easy. We will pass your feedback onto the relevant store as the usual process is to email/text once the order is ready for collection - we are sorry this did not happen with your order. Happy New Year :) Kind Regards, Laura

Posted 2 years ago

“Bought a couple of items, The hoodie was brilliant, very good delivery service. But the hat. Bought was broken, I would of sent back but needed for Christmas”

Posted 2 years ago

“I ordered 2 items but I received just one of the item. Quick delivery.”

Posted 2 years ago

Hello Trine, We have just checked with our Melton Mowbray store who packaged up your order - they have confirmed the balm is inside of the washbag - I hope this resolves the matter. Kind Regards, Laura

Posted 2 years ago

“Not completely satisfied with my order due to having a fault with the zip so I had to change colour of the boots, however the product was sent out and delivered within a short period of time so Thankyou.”

Posted 2 years ago

Hello Connor, Thank you for your feedback. We are sorry the boots were faulty - unfortunately we only discovered this when we pulled them for your order. However, we are pleased you were happy with the speed and efficiency of the delivery. Kind Regards, Laura

Posted 2 years ago

“1 item in my bag then went out of stock before I could pay for it. 1 item then advised out of stock after I had paid for it and waited a few days. Very disappointed”

Posted 2 years ago

“Expensive but not exceptional.”

Posted 2 years ago

“Service ok , responded to all emails as products were on back order . However the box was totally beaten and broken open on delivery. I couldn't refuse to take it as it was my daughters gift and I know they are in short supply. Thankfully the actual product wasn't too bad”

Posted 2 years ago

“The returns system was very confusing, Abit disheartening paying to have the parcel delivered and then return it.”

Posted 2 years ago

“Unfortunately I haven’t received my purchase due to sending me wrong size but couldn’t be more helpful to sort the problem out”

Posted 2 years ago

“Disappointing that a £50 e voucher had to be sent in 10 £5 vouchers - quite some printing, to say the least!”

Posted 2 years ago

Hello, Thank you for your review. When you purchase an online gift card it automatically sends direct to you so the quantity would have been added by yourself in this case. I cannot tell what your order number is due to the anonymous post but I can see that someone did place an order for x10 £5 gift cards last week. For future reference, if you wanted to order x1 gift card with a value of £50 on it, you would need to enter the amount and ensure the quantity is set to x1 - you would then receive one email with the total amount present. I trust this is of assistance. Kind Regards, Laura

Posted 2 years ago

“After spending £200 on a pair of boots there was no free returns😡”

Posted 3 years ago

“Swift delivery on online orders it turns out .... love the shop ❤️ Though lockdown attitude has been stiff according to many visitors who were not allowed in - I am glad to say my recent visit was good .”

Posted 3 years ago

“Prompt delivery, but unaware it would be a used item.”

Posted 3 years ago

“Ordering and delivery was perfectly good and smooth running, only downside is returns, no free returns and the item I was returning was too small to arrange DPD collection, I do not have a collect + near me, and no free returns, so I had to post at post office costing me £13, this would be a deterrent for ordering in the future.”

Posted 3 years ago

Hello Carla, Thank you for your comments. We would just like to clarify that DPD does not have a size restriction so we could have booked this for you if you needed a collection. For future reference, there does seems to be a collect+ point at Costcutter located 5 miles form your home address, this may have been a cheaper option for you. If you do decide to order with us again and need to return an item, please feel free to contact us beforehand and we can arrange a return for you with a suitable method. I hope this helps. Kind Regards, Laura

Posted 3 years ago

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R&R Country is rated 4.9 based on 6,106 reviews