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R&R Country Reviews

4.9 Rating 6,106 Reviews

98 %

of reviewers recommend R&R Country

Company Reviews

Product Reviews

4.9

Based on 6,106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R&R Country:

We have over 21 years’ experience within the equestrian and country industry and are dedicated to providing our customers with quality products at competitive prices to ensure you get great value for money.

Starting with a store in Hemingbrough, North Yorkshire, we have since grown into Yorkshire’s largest equestrian and country superstore and have a second store at Melton Mowbray, Leicestershire.

Open 7 days a week, our stores are packed with the latest equestrian and country clothing, safety wear, footwear, saddlery, horse wear, feed, pet products, gifts and much more.

You're sure to receive a warm welcome at our stores, so why not pay us a visit?

Visit Website

Phone:

01757 638555

Email:

info@randrcountry.co.uk

Location:

R&R Country Ltd, Hull Road, Hemingbrough
Selby
YO8 6QJ

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R&R Country 5 star review on 6th October 2023

R&R Country 5 star review on 6th September 2023

R&R Country 5 star review on 26th August 2023

R&R Country 5 star review on 19th August 2023

R&R Country 5 star review on 11th August 2023

R&R Country 5 star review on 10th August 2023

Victoria Longthorn

R&R Country 5 star review on 9th August 2023

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why has R&R turned the heating off? Went to look for a present for a friend but it was so cold I couldn't concentrate. Had to leave it. Will find somewhere warmer to shop!”

Posted 1 month ago

“Rude customer service skills manners cost nothing!!!!sizing on website was completely wrong, And had to pay postage to return the jacket so wouldn't recommend buying from here!!!”

Posted 7 months ago

Hello Daniel, We are disappointed to read this review and apologise that you had a negative experience when ordering from our website. We appreciate that size guides for Shires products can be difficult to understand but we are always happy to offer advice on sizing. We do however, have a returns policy and like many other retailers, we unfortunately don't have the means to supply free returns (unless the item is deemed faulty). Again we apologise for the inconvenience and hope you have a good weekend. Kind regards, Meg

Posted 7 months ago

“I use r&r quite a lot and spend a lot of money buying supplies for our horses. recently we started to use there online store to have our supplies delivered to our door, the last parcel have two bottles of hove oil in with other items and the box had been damaged in transit leaving it dripping with liquid covering everything in the box and my door step ! I photographed the box on my door step and opened the top of the box and photographed the inside, I’ve sent the pictures to r&r asking for refund or replacement of the goods. I’m not having much luck getting a refund or replacement. I will not be using r&r anymore for this reason.”

Posted 8 months ago

Good morning, We are very sorry to see this has happened to your parcel. We are happy to get this sorted for you, please can you email our customer service team at info@randrcountry.co.uk. We note you have mentioned you have already sent photos through to us, however, we have not received anything in relation to this - please can you check if the email address is correct and reforward on? We can then get this resolved for you. Kind Regards, R&R Country.

Posted 8 months ago

“Still not received product yet so can’t review it. However when purchasing the boots I selected the size then after I’d checked out it had altered it to a different size so I had to email to swap it.”

Posted 9 months ago

Hello Hayley, We have just looked into this for you and your order is out for delivery today with Royal Mail, we do advise that standard delivery can take up to 5 working days. We have also swapped the boots to the new size requested via email before these were despatched for you. I hope this helps. Kind regards, Jess

Posted 9 months ago

“It’s shxt, it’s not the original Shires head collar”

Posted 10 months ago

Hello Sam, Please note, you have reviewed our company rather that the product you have received. If you as dissatisfied with the Shires headcollar you have received please can you contact us at info@randrcountry.co.uk Regards

Posted 10 months ago

“I have still not received my order after placing it in 20th June and today is 26th June. I paid additional fee for next day delivery. I have had no explanation as to why my order has not been delivery. Received a call today for someone to say they had my order in another part of the county as my details were on the invoice in the parcel. She is also still waiting for an order she made last week and has received my order instead of her own!! Would not recommend”

Posted 10 months ago

“The product came quickly but is very poor quality and very disappointed .Not worth the money”

Posted 10 months ago

Hello Julie, We appreciate the product feedback but you have actually reviewed our company rather than the product you purchased. Could we kindly ask you to revise this review and switch over to product feedback? Kind Regards, R&R Country

Posted 10 months ago

“Boots delivered had been worn and heels scratched. Very disappointed.”

Posted 11 months ago

Hello, Thank you for your feedback. We are sorry to see this. We note that this has been resolved with our team and a free return has been honoured. If you wish to contact us further regarding this, please email info@randrcountry.co.uk Kind Regards,

Posted 11 months ago

“Item hasn’t been received”

Posted 1 year ago

Hello, Thank you for flagging this. After checking your order details, we note you emailed regarding this on 3rd April top which a customer service representative responded back straight away. The parcel does look to have been delivered according to the GPS but we are waiting on the courier to confirm few details still. We will update you as soon as possible. Regards, Samantha

Posted 1 year ago

“Have only given 1 star as I haven't received goods yet. Perhaps you could check and see where they are? Find it strange to receive request for review when I haven't received goods”

Posted 1 year ago

Hello Judith, I am sorry to hear that you are yet to receive your parcel. This was despatched from us on Wednesday on a Tracked 48 service with Royal Mail. I have just tracked this for you and it is due for delivery today. I apologise for any inconvenience caused on behalf of Royal Mail for the short delay. Kind regards Jess

Posted 1 year ago

“Sent me wrong size item and no response about a return.”

Posted 1 year ago

Hello, We are sorry to hear that you have been sent the incorrect sized item. I can see we replied to your email on the 23rd regarding this, if you can forward a photo to info@randrcountry.co.uk of the R&R label attached to the tights you have received and we can get this sorted for you. Kind regards R&R Country

Posted 1 year ago

“Wrong item sent. Nightmare to return as they use collect plus and their shops machines don’t seem to work half the time”

Posted 1 year ago

Hello Annalise, I am sorry to hear that you have received the incorrect item. Please can you send us a photo to info@randrcountry.co.uk of what you have received and we can get this sorted as soon as possible for you. Kind regards Jess

Posted 1 year ago

“When you buy a £100 in-store gift card for your 11 year old daughter for Christmas, who then goes to use, to be told it's only £50 is absolutely disgraceful. Despite having a receipt and order number, the 'web team' were not very helpful - and had to be pushed to top it back up. Not even anything by way of an apology. Won't be doing that again.”

Posted 1 year ago

“Not received order yet 🤔😔”

Posted 1 year ago

Hello, We are disappointed to receive this review. Your order was placed on Thursday at 2pm. We do advise orders take up to 5 working days. I can see your parcel has been scanned with DPD and you will receive updates on the delivery shortly. Please allow a little more time for this to arrive. Kind Regards, Laura

Posted 1 year ago

“Ordered many items but really let down with the customer service. I have had 2 instances where I have contacted customer services and both instances have been poor. I wouldn’t use this company again”

Posted 1 year ago

Hello Laura, We are incredibly disappointed to read this review. We have looked into the notes on your order and it does appear you tried to return an order placed in mid September - it does state on our website that our return period is 28 days after receipt. We are very sorry you feel let down but this is our returns policy and we cannot allow for items to be returned nearly 4 months later unless there is a known fault. We trust this clarifies the matter. Kind Regards, Laura

Posted 1 year ago

“Would review it if had actually arrived. Ordered 31st Dec still not been delivered by Royal Mail!”

Posted 1 year ago

Hello Sharon, We are saddened to read this review. Your order was fulfilled and shipped on 30th December - the same day it was placed. Please note, we do advise 1- 5 working days for standard delivery. I have tracked this and it looks to be due for delivery today. For further information please use the tracking provided upon fulfilment. Regards, Laura

Posted 1 year ago

“I’m still awaiting feedback about returning the damaged boots I was provided. Poor product. Poor customer service. Got an email bribing me with entry into a raffle to win money to spend at R&R before R&R have bothered to talk to me about getting my money back. Careful what you ask for!”

Posted 1 year ago

Hello Caitlin, We have looked into this and we regret to inform you that we have had no correspondence from you regarding any faulty boots - please can you let us know when you contacted us so we can look into this? Regarding the email, we have never sent any emails in relation to raffles or vouchers - this could potentially be a spam account and we advise you to be careful with any links asking for details. Bringing my concerns back to the boots, if you wouldn't mind emailing info@randrcountry.co.uk, our customer service team will get back to you. Regards, Laura

Posted 1 year ago

“Awful service. Nobody replies to emails, had to chase a refund. Won't be using them again.”

Posted 1 year ago

Hello Lucy, We are disappointed to read this - we have looked into this and we regret to inform you that we have had no correspondence from you regarding any refund - please can you let us know when you contacted us so we can look into this? Regards, Laura

Posted 1 year ago

“Purchased my items several days ago. Every day I’m told it’s going to be delivered I have a later email saying there’s an unexpected issue & delaying delivery. Disappointing if I’d known I could have purchased from an alternative company”

Posted 1 year ago

Hello Julie, We are disappointed to read this review. As I am sure you're aware, courier providers are experiencing mass disruption due to the knock on effect of the strikes and the general Christmas rush with online shoppers. However, we have made these possible delays perfectly clear on our website and advised that customer's should expect delays. Unfortunately estimated delivery times are out of our hands at the moment, as with a lot of online companies, but please note our standard shipping is between 1-5 working days (I can see your order was fulfilled within this timeframe). DPD are providing regular updates on the status of your parcel and you can also track this via the app. I trust this clears up the matter. Regards, Laura

Posted 1 year ago

“Disappointed and will not be using R&R Country in the future. The box arrived completely bashed up, the box had no additional packaging to protect the products either. The Fairfax chiltern purse box is destroyed and the purse is misshaped. The Holland copper jeans weren’t even sealed in their packaging, they arrived loose in the box. Having paid as much as I have, I am extremely upset to have received a package in the state I have. The product was shipped next day but took two days to arrive, which I wasn’t concerned about as I spent enough to get free postage but… To continue further, the customer service team stated they would not deduct a return postage charge due to the damage. Since returning to products, the jeans have some now gone missing and I have been charged for return postage. Words cannot describe how upset and frustrated I am. I was appalled to receive the product in the state I did, now I’m not being refunded for the jeans and being charged for return postage… definitely taking my business elsewhere. R&R Country emailed asking for a review, so this is it. I would not recommend them.”

Posted 1 year ago

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R&R Country is rated 4.9 based on 6,106 reviews