Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

R&R Country Reviews

4.9 Rating 6,106 Reviews

98 %

of reviewers recommend R&R Country

Company Reviews

Product Reviews

4.9

Based on 6,106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R&R Country:

We have over 21 years’ experience within the equestrian and country industry and are dedicated to providing our customers with quality products at competitive prices to ensure you get great value for money.

Starting with a store in Hemingbrough, North Yorkshire, we have since grown into Yorkshire’s largest equestrian and country superstore and have a second store at Melton Mowbray, Leicestershire.

Open 7 days a week, our stores are packed with the latest equestrian and country clothing, safety wear, footwear, saddlery, horse wear, feed, pet products, gifts and much more.

You're sure to receive a warm welcome at our stores, so why not pay us a visit?

Visit Website

Phone:

01757 638555

Email:

info@randrcountry.co.uk

Location:

R&R Country Ltd, Hull Road, Hemingbrough
Selby
YO8 6QJ

Write Your review

Tell us how R&R Country made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

R&R Country 5 star review on 6th October 2023

R&R Country 5 star review on 6th September 2023

R&R Country 5 star review on 26th August 2023

R&R Country 5 star review on 19th August 2023

R&R Country 5 star review on 11th August 2023

R&R Country 5 star review on 10th August 2023

Victoria Longthorn

R&R Country 5 star review on 9th August 2023

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I order and the item is paid for and available on line a refund is later issued as the item is out of stock! Frustrating I think you need to fulfil your online orders before opening the stores and selling the stock !”

Posted 8 months ago

Hello Lucy, Thank you for your feedback. We try to get as many of the orders fulfilled before opening the shop as possible but unfortunately due to the high volume of orders received during sale periods this is not always possible. I can see a refund for the item that was out of stock has been processed for you. I apologise for any inconvenience caused here by the stock error. Kind regards, R&R Country

Posted 8 months ago

“R&R tend to be my go to for equestrian goods as quick service and great product range. Was disappointed on this occasion as I ordered before the cut off and paid for next day delivery, but my parcel wasn’t sent out for delivery until the day after I expected it.”

Posted 8 months ago

Hello Clara, Thank you for your email. We are sorry your parcel did not make it to you on the next day service. Our team have reimbursed your next day cost as an apology. Kind Regards, R&R Country.

Posted 8 months ago

“You should advise about taxes outside UK.”

Posted 9 months ago

Hello, Thank you for your review. Please note, our website does state that all international buyers are responsible for any taxes and custom changes incurred. >>> https://randrcountry.com/pages/delivery Kind Regards, Laura

Posted 9 months ago

“I ordered on line and received an email to say it had been delivered. However, I ordered some stirrups for my daughter and still waiting for notification to see whether they are in stock.”

Posted 9 months ago

Hello Jennie, Thank you for your feedback however we have no orders under your name for stirrups. The last order we had from you was for some horse treats and these were delivered successfully. If you would like to discuss this further, please do not hesitate to contact us. Kind Regards, Laura

Posted 9 months ago

“I still have not received my fly rug ordered wondered if there is a problem”

Posted 11 months ago

Hello Karen, Thank you for your review. We have just had a look into this for you and we can't see an order for a fly rug under your name, please can you confirm your order number and we can look into this for you. Kind regards Jess

Posted 11 months ago

“Happy with the quick delivery. However wish the company wouldn't put tape on the parcel box with their name all over it. Has spoilt the surprise for my partner .”

Posted 11 months ago

“Would have been 5 star, but they didn’t quite read my email correctly and thus my order was short. Delivery was when stated and product was packaged perfectly.”

Posted 1 year ago

Hello Sarah, Thank you for your feedback - can we ask what you are referring to with regards to your email? If you could let us know via info@randrcountry.co.uk, that would be great. Kind Regards, Laura

Posted 1 year ago

“Not R & R fault. But the DPD parcel arrived late and the package was very badly damaged. The boxes the diffusers were in were badly broken and could not be given as gifts.”

Posted 1 year ago

“Great quick service, unfortunately wrong product advertised and sent. When queried reply wasn't particularly pleasing.”

Posted 1 year ago

Hello, Thank you for your review. We are sorry you were not happy with the response. Upon reviewing this, it is evident an incorrect image was on the product you purchased - we did apologise for this after your email and offer a free return if this item was not suitable for you. Again sorry for the inconvenience this may have caused. Do let us know if we can be of any further assistance. Regards, R&R Country

Posted 1 year ago

“Lovely design and great size, but very flimsy”

Posted 1 year ago

“I have just emailed to let you know the wrong boots have been sent”

Posted 1 year ago

Hello, Thank you for your feedback. I can see that is currently being dealt with and we hope to get this resolved for you as soon as possible. Kind Regards, Laura

Posted 1 year ago

“Waited a long time for delivery which was due to DPD delays and not the company. Product received as advertised”

Posted 1 year ago

Hello Deb, I am sorry to hear that you are yet to receive your parcel, I have just spoken to DPD regarding the delays and they have advised that due to the current strikes with Royal Mail they have had a large increase in the volume of parcels. They are unable to provide us with a delivery date as of yet but they hope to get your parcel to you as soon as possible, I will keep you updated as soon as the delivery date becomes available. Kind regards Jess

Posted 1 year ago

“Great communication but unfortunately I had to send boots back and jacket due to not fitting , couldn’t offer exchange just refund due to policy , waiting on credit being applied before reordering”

Posted 1 year ago

“Absolutely love this store I have brought so much from there and now the online shopping from there has started too”

Posted 1 year ago

“Good range of products and fast delivery. Shame postage to Northern Ireland is so expensive from them as would prohibit me from ordering again”

Posted 1 year ago

Hello Julie, Thank you for your review. For future reference if you would like to email us we can try and get a cheaper postage quote with Royal Mail for you. Kind regards Jess

Posted 1 year ago

“Although I’ve loved every visit to R&R I was disappointed with my order. I paid extra for next day delivery which didn’t happen. The product received was good but disappointing delivery”

Posted 1 year ago

Hello Heather, I am sorry to see you are disappointed with your order. Unfortunately DPD did encounter a delay on route which they emailed you about. Sorry for any inconvenience caused. Kind Regards, Laura

Posted 1 year ago

“Still waiting on DPD finding my parcel that they left somewhere else”

Posted 1 year ago

Hello Robert, I have just dropped you an email regarding the status of your parcel. Please let me know if I can be of any further assistance. Kind regards Jess

Posted 1 year ago

“Service is usually pretty good however this time the security tag was left on my item. The only solution was to return the item via post and they would repost it. I advised that I would rather just return the item and purchase somewhere I could get it next day as they were needed I never got a response or acknowledgement”

Posted 1 year ago

Hello, We are sorry for the error with your order and that the tag was left on. We do note however that a customer service representative did respond to your email over social media on the Wednesday - we understand it is frustrating but in order to get this resolved we would need to get the item back to remove the tag for you. Sorry for any inconvenience caused. Kind Regards, Laura

Posted 1 year ago

“Hi - first order with company. Sadly went wrong, the wrong item was delivered, which I don’t tend to experience often. Contacted the info team, who were very helpful and efficient. Wrong item collected and new delivery booked for correct item, however, received an email saying it would be delivered by DPD today and no delivery. DPD says they don’t have the package yet. Overall disappointing, would rate lower however info team were great, just a shame for first error, it happens, but update on new delivery also failed. So customer service not great, people very helpful.”

Posted 1 year ago

Hello Neil, Thank you for your review, we are sorry for the initial error with your order but glad to hear you found the mistake to be rectified quickly and efficiently with our team. Unfortunately, the redelivery of your parcel is out of our hands. DPD failed to collect all of our parcels on Tuesday evening due to an 'unexpected issue' - we are led to believe this was due to the extreme weather conditions causing disruption. This is why your parcel has been delayed slightly. We would like to highlight this was not a fault with our customer service team, merely our external courier (DPD) so we apologise on behalf of them. Regards, Laura

Posted 1 year ago

“Everything good bare the number clip”

Posted 1 year ago

Hello Steff, Thank you for your review. I am sorry to hear about the number clip, please send us an email at info@randrcountry.co.uk and we can look into this for you. Kind Regards, Laura

Posted 1 year ago

«
1
2
3
4
»

R&R Country is rated 4.9 based on 6,106 reviews