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R&R Country Reviews

4.9 Rating 6,106 Reviews

98 %

of reviewers recommend R&R Country

Company Reviews

Product Reviews

4.9

Based on 6,106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R&R Country:

We have over 21 years’ experience within the equestrian and country industry and are dedicated to providing our customers with quality products at competitive prices to ensure you get great value for money.

Starting with a store in Hemingbrough, North Yorkshire, we have since grown into Yorkshire’s largest equestrian and country superstore and have a second store at Melton Mowbray, Leicestershire.

Open 7 days a week, our stores are packed with the latest equestrian and country clothing, safety wear, footwear, saddlery, horse wear, feed, pet products, gifts and much more.

You're sure to receive a warm welcome at our stores, so why not pay us a visit?

Visit Website

Phone:

01757 638555

Email:

info@randrcountry.co.uk

Location:

R&R Country Ltd, Hull Road, Hemingbrough
Selby
YO8 6QJ

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R&R Country 5 star review on 6th October 2023

R&R Country 5 star review on 6th September 2023

R&R Country 5 star review on 26th August 2023

R&R Country 5 star review on 19th August 2023

R&R Country 5 star review on 11th August 2023

R&R Country 5 star review on 10th August 2023

Victoria Longthorn

R&R Country 5 star review on 9th August 2023

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the le mieux blue saddle pad and fly veil for my daughter for camp and although the transaction went through no saddle pad was sent but they still sent the fly veil which was useless on its own !”

Posted 8 months ago

Hello Liz, Thank you for your feedback. We did send you an email after you placed your order to advise that the saddle pad was out of stock - as we did not hear anything back from you regarding the rest of your order, the refund for the saddle pad was processed and the remaining items were dispatched. We are sorry for any inconvenience caused here. Kind Regards,

Posted 8 months ago

“Wrong item sent. Phone call not returned and had to ring again. Photo wanted of item before information for return would be given. Photo sent within 10 minutes, but was the next day before I had any rrsponse. Not impressed.”

Posted 8 months ago

Hello Mrs Green, Thank you for your feedback. We are very sorry that the item was sent incorrectly. We do ask for photos of items sent in error in order to issue free returns, this is our company policy. Regarding the timeframe in which your email was responded to, as you can appreciate, we do get a huge amount of inquiries through email and not every one can be dealt with immediately - we note your email landed in the inbox at 16:17 and was responded to first thing this morning by a member of our team. As soon as we receive confirmation that the incorrect item has been dropped off with Collect+, we are happy to get the correct item sent to you. Sorry for any inconvenience caused here. Kind Regards, Sam

Posted 8 months ago

“Ordered a very expensive bed it came just in a box the box was damaged and had holes in so dread to think how much dirt would have got in on the bed maybe wrap your beds in something before it goes in the box or better still vacuum pack them”

Posted 1 year ago

Hi Rachel, Thank you for the feedback. We're sorry you feel this way and we'll take this on board for future orders. Kind regards, R&R Country.

Posted 1 year ago

“I cannot give a review of the items I purchased as I haven't received them yet. Should have arrived Friday 9th December but they appear to be stuck at the DPD depot, Morley. Now supposed to be arriving Wednesday 14th December. Hope they arrive before Christmas but don't feel very confident.”

Posted 1 year ago

Good morning, we apologise for the delay you're facing regarding this parcel. We do everything we can to get parcels sent out as quickly as possible at our end. As soon as they leave our warehouse it's unfortunately out of our control and up to the courier. Our customer service team have again been in touch with DPD this morning and we've been notified that your parcel is scheduled to leave the depot for delivery today. If there is anything else we can do, please get in touch. Again, we apologise for this delay and hope you have a lovely Christmas & New Year. Kind regards, Megan. R&R Country.

Posted 1 year ago

“Good website and ordering/delivery however product was in poor condition and looked used! Dirty label and white stuff all over the bridle. Leather was cracked and worn and top of bridle scratched. Which is disappointing for an item of £85”

Posted 1 year ago

Good morning Catherine, I am sorry to hear you are not happy with the item you have received. The white you can see on the bridle is from the natural oils and wax they use to protect the bridle, left untouched it can create a white bloom. This is essentially the oils and wax coming up to the surface of the leather which can be rubbed in with a soft cloth. If you would like us to look into this further, please email us at info@randrcountry.co.uk Thanks and kind regards, R&R Country

Posted 1 year ago

“i have had a quite few experiences with R&R country. i ordered a pair of Pikeur breeches delivered to my brother who visited UK to bring back to Thailand. they were too big. i contacted R&R and the shop couldn't accept them because the returning peroid has expired ( although they are new and unworn with tags. never mind.) i re-ordered another pair of breeches- same one but smaller- to be sent to Leeds to another visiting cousin. they sent the wrong parcel. my cousin had to mail it back. right now all i am asking is to make sure the right parcel must be shipped to my cousin' s address before 4th of october when he would leave that address to fly back to thailand.”

Posted 1 year ago

Hello Pimpat, The correct parcel with the breeches are now on their way to you for delivery tomorrow, I can only apologise for the mix up with parcels. Kind regards Jess

Posted 1 year ago

“Bought some gloves online they came faulty but wouldn't exchange . Not happy”

Posted 1 year ago

“My next day delivery came 6 days late and was too late for an event”

Posted 1 year ago

Hello Nichola, We are sorry to hear your order did not arrive in time. We have looked into this further and we did email you about this. DPD's internal system had a major failure last week which caused a huge backlog of parcels at the warehouse, the delay did affect a large number of our customer's parcels - we did send you an email explaining this and refunded your delivery with an apology for the delay on behalf of DPD. Unfortunately, this was out of our control but we are sorry for the inconvenience. Regards, Laura

Posted 1 year ago

“Terrible packing of the product - have had to send back & pay for my own postage to return the damaged item!! Poor”

Posted 1 year ago

Hello, We do recall speaking with you regarding this and we did ask you to send a photo of the faulty item so we could investigate this for you and resolve the issue swiftly - we are yet to receive any photos of the fault, just a negative review which we feel is unfair. We note the item is now on its way back to us. We will investigate this once we are in receipt and refund accordingly. If deemed faulty, postage costs and return fees will be reimbursed as per our T&Cs. Regards, Laura

Posted 1 year ago

“I paid £4.99 for delivery but DPD didn’t attempt to deliver and took it to a parcel shop for me to collect. I am currently isolating with covid so didn’t want to go to a large shop and potentially spread the infection. I spoke to your customer services who basically told me there was nothing they could do and that I would have to stump the delivery cost.”

Posted 2 years ago

Hello Kath, I have spoken with my colleague regarding this. My colleague has advised that she gave you multiple options and also explained why they have taken it to the drop off shop. I do understand that you mentioned that they never attempted delivery, which is frustrating, but we did offer to make alternative arrangements for you such as redelivery, which you declined and agreed to collect from the drop off shop - we would never state there is 'nothing we can do'. We did offer to contact DPD for you on Monday morning (as you phoned over the weekend they were not open) however you said not to do this, and that you would go and collect the parcel from the drop-off shop yourself (I can see from the notes that you did collect the parcel the same afternoon). The delivery cost of £4.95 applies to all customers that purchase off our website with orders under the value of £75. The fact that DPD sent it to a drop-off shop does not affect the delivery charge on our part – DPD have attempted to deliver this according to their tracking (they have taken images of your property) and as they could not do so, they have automatically sent it onto the drop-off shop for collection. We understand this is very annoying but it is unfortunately one of DPD’s new policies. Furthermore, I can also see that you requested for it to be ‘left in a safe place’, unfortunately, this was not registered in time as the parcel was already out for delivery that morning – we do recommend updating your preferences on the DPD app if you wish to allow safe place drop-offs for your deliveries. I do hope this clarifies some of your concerns. If in the future you do wish to purchase from us again, we can organise a Royal Mail delivery – you would just need to contact us regarding this before you placed the order. Kind Regards, Laura

Posted 2 years ago

“I received my fairfax and favour Alexandra’ trainers. They’re lovely but have obviously been sent out to another customer and tried on before. One of them had all the stuffing and protective coverings and the other shoe had nothing. Also the box was damaged. They are very nice tho and didn’t want the hassle of sending them back.”

Posted 2 years ago

“I’m a huge fan of the store and the range that you hold. When I went to the store to collect my order and remembered why I don’t often visit the store. I find the staff very snobby and unhelpful. Such a shame as it is a brilliant store but didn’t browse and I felt uncomfortable around the staff.”

Posted 2 years ago

Hello, I am sorry to hear you feel this way. Can I ask which store you were visiting? Kind Regards, Laura

Posted 2 years ago

“Not overly happy that I purchased a Schoffel and it arrived in a plastic bag, it isn’t a cheap fleece and I expected the presentation box”

Posted 2 years ago

Hello Emmie, I am sorry to hear you did not feel the item was presented to standard. Unfortunately, Schoffel, as a company, does not provide us with presentation boxes but we will take on board your feedback and look into alternative ways to package, especially over the gifting season. Kind Regards, Laura

Posted 2 years ago

“Slow and miss leading delivery Time of product and poor communication with regards to when the product would be delivered”

Posted 3 years ago

Hello Thomas, We are upset to read this review. We spoke to you via email last week about this matter and explained that the situation was out of our control due to unforeseen circumstances. Your item was 'pre-order' only and it did state 'approximate date' when you initially placed your order. Unfortunately, we did experience a delay due to the lodged container late last month - much of our stock was held for a few days and we could not get a date for when we would be receiving it in. We did email you to explain this and we responded to your emails promptly when you questioned this. I trust this has clarified the matter for you and cleared up the confusion over this order. Kind Regards, Laura

Posted 3 years ago

“Really pleased with my purchase but sadly the dog collar was sold out everywhere else and £4.95 postage and package for an £12.00 collar is rather excessive. I did ring but they wouldn’t reduce the cost”

Posted 3 years ago

Hello, I am sorry you were unhappy with the postage cost. Unfortunately this is what we get charged from our courier per parcel which is why we only offer free delivery over a certain amount. We are glad you like your collar however. Have a great day! Kind Regards, Laura

Posted 3 years ago

“I purchased a Pessoa bridle and unfortunately when I received this it wasn’t as described or looked on the pictures.”

Posted 3 years ago

“I have been directed to your website a number of times using search engines and you have a great selection however each time I have gone to checkout only to cancel because of the insane postage costs. I was desperate this time however for a particular rug that was out of stock everywhere else and decided to swallow the postage cost. I ordered on Saturday, expecting it would be sent on a next day service first thing on Monday so was very disappointed to be given an expected delivery date of Thursday. This has been delayed due to the weather which I accept is outwith your control however for nearly £20 I would have expected a sooner delivery date. Disgusting charge when I live on mainland UK which is free to everyone else and I have an Aberdeen postcode - I am not highlands or islands. Other companies have far fairer postage costs and use more reliable services. Will not be using again.”

Posted 3 years ago

Hello Adele, I am sorry to read that you are unhappy with the service we provided. I must point out that we do offer cheaper delivery alternatives with various other couriers, i.e. Royal Mail. Under the heading 'delivery' on our website, we do advise to contact us for a quote - these quotes can start from as little as £4.55. I understand that £17.50 is a lot to pay on postage, but unfortunately this is what DPD charge for delivery to your area. Regarding the weather, I understand the frustration delays can cause but unfortunately it is out of our hands once it has been collected by the courier. With the extreme weather we have been having around the UK, I believe most couriers have advised of potential delays. I am sorry to hear you will not be shopping with us again, however, if you do decide to give our website another go, please contact us for a tailored quote for shipping. I trust this is of assistance. Have a lovely day. Kind Regards, Laura

Posted 3 years ago

“I ordered a feed suppliment using "click and collect". You were very slow to respond and 2 hours later, when I phoned the shop to ask if the item was ready to collect I was told it can take up to two days !!! Not what I would expect from a click and collect service !!!”

Posted 3 years ago

Hello Angela, I am sorry to read that you are disappointed. Unfortunately, our 'Click & Collect' service is not instant as we do have to print and process the order initially, also in the event that stock is at the other store we have to get it transferred, which can take a little longer. I hope this clears up any confusion for the future. Have a lovely day. Kind Regards, Laura

Posted 3 years ago

“Really happy with the products ordered and how quickly they arrived however one of my item arrive still with security tags on which has made it very difficult for me to be able to use my item I’m yet to get it off unfortunately”

Posted 3 years ago

“Disappointed. I try to support our local R&R store, but lately I find they do not have in stock that for which I am looking, and they do not seem interested in ordering it. So I got things from the Internet.”

Posted 3 years ago

Hello Christopher, I am sorry you feel disappointed in our services. Unfortunately we are really struggling to obtain stock due to the current climate, and our suppliers are unable to provide dates for new stock - I understand this can be very frustrating. Could you advise which store you visited and what you were after? Have a lovely day. Kind Regards, Laura

Posted 3 years ago

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R&R Country is rated 4.9 based on 6,106 reviews