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R&R Country Reviews

4.9 Rating 6,106 Reviews

98 %

of reviewers recommend R&R Country

Company Reviews

Product Reviews

4.9

Based on 6,106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R&R Country:

We have over 21 years’ experience within the equestrian and country industry and are dedicated to providing our customers with quality products at competitive prices to ensure you get great value for money.

Starting with a store in Hemingbrough, North Yorkshire, we have since grown into Yorkshire’s largest equestrian and country superstore and have a second store at Melton Mowbray, Leicestershire.

Open 7 days a week, our stores are packed with the latest equestrian and country clothing, safety wear, footwear, saddlery, horse wear, feed, pet products, gifts and much more.

You're sure to receive a warm welcome at our stores, so why not pay us a visit?

Visit Website

Phone:

01757 638555

Email:

info@randrcountry.co.uk

Location:

R&R Country Ltd, Hull Road, Hemingbrough
Selby
YO8 6QJ

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R&R Country 5 star review on 6th October 2023

R&R Country 5 star review on 6th September 2023

R&R Country 5 star review on 26th August 2023

R&R Country 5 star review on 19th August 2023

R&R Country 5 star review on 11th August 2023

R&R Country 5 star review on 10th August 2023

Victoria Longthorn

R&R Country 5 star review on 9th August 2023

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have left a review but unfortunately still not received my order”

Posted 1 year ago

Hello, Unfortunately Royal Mail have been on strike over the past week causing a backlog, your parcel is on route to you and was scanned yesterday - you can track the status via the tracking reference on your last email. I trust this is of assistance and we apologise for any disruption here. Kind Regards, Laura

Posted 1 year ago

“The item purchased on line a voyage highland cows head made of wicker was crushed and when I made contact with R&R they refused to accept it was damaged. They advised me all the heads on receipt from Voyage had to have the wicker straightened but this is impossible when it’s crushed and snapped. Extremely poor customer service.”

Posted 1 year ago

“Dog jumper not the right fit, so returned, but no refund as the packet had been opened and the jumper tried on. Don't use this company, they are thieves.”

R&R Country 1 star review on 25th May 2022

R&R Country 1 star review on 25th May 2022

Posted 1 year ago

Hello Therri, We have looked into this further and it would seem that the dog coat was returned to us covered in hair and in a ripped bag - we cannot sell this as a new item any longer and we will have to discount this. We note you phoned the store to dispute this and you were quite rude to a member of our staff, we do not tolerate verbal abuse. Management have looked into this and have agreed, on this occasion, that the dog coat can be cleaned up and sold cheaper. Therefore, we have refunded you this amount. Please note, as per our returns policy, items must be returned to us "in the original condition, with labels, unsoiled and unused" and that in the event that "considerable damage is caused to the packaging, we will have to deduct money from your refund." We trust this closes the matter.

Posted 1 year ago

“extremely poor customer service principles, not due to the staff but due to company policies, I will be emailing to complain properly in due time”

Posted 1 year ago

Hello Lois, I am sorry to read this review, however, I have read the notes on your order and I believe it is regarding the free gifts which you did not return when you brought your boots back in-store. The Ariat free blanket and free Ariat glove offer can only be redeemed on Ariat products, as per the T&Cs of the offer. As you did not purchase Ariat boots we did have to charge you for these, or have you return them - this is company policy and it is noted on our website: "In the case of a promotional offer, any free gifts must be returned with the purchased items to obtain a full refund. If free gifts are not returned, the RRP will be deducted from your refund." Again, I am sorry you feel negative about this but it is our policy unfortunately when customers choose to add the free gifts to the basket. Kind Regards, Laura

Posted 1 year ago

“Placed an order last week money swiftly taken and emailed to advise of dispatch. Parcel was delivered the following day by DPD to the incorrect address. Proof of address and delivery shows my house and received by myself, with a photo of the parcel left outside the white patio doors have a property which isn’t mine, or any of my neighbours. Reported missing delivery and as of yet still no response other than an investigation has been opened with DPD. Chased this on Friday with R&R and still no response come Sunday evening. Yet I am still £70 out of pocket and someone has a lovely brand-new coat paid for by me”

Posted 2 years ago

Hello Laura, As mentioned, the DPD investigation has been opened and it can take 3-5 working days. This was opened on the 5th May for you after your initial point of contact. DPD are having to look into what's happened with your parcel - we did advise this when you called the shop for an update on Friday (once we spoke on the phone we promptly chased DPD for an update). We understand this is frustrating for you but this is their policy for a missing parcel and for us to sort the issue we must first wait for their response. Regards, R&R Country

Posted 2 years ago

“Still waiting to recieve my product because it was delivered to an unknown address”

Posted 2 years ago

Hello, I am disappointed to read this review. I recall speaking with you on the phone yesterday, after our call I again spoke with DPD and they have this morning advised they will collect from the incorrect property and re-deliver for you - I feel this 1 star review is unfair as we have tried our best to get this sorted for you in a timely manner. With that said, you will receive you boots today (as per my email this morning). We apologise on behalf of DPD but this was unfortunately out of our control as we dispatched the order in good faith with our courier. Regards, Laura

Posted 2 years ago

“Order advised as dispatched 7 days ago (Gift Vouchers) however order it yet received and tracking simply stated dispatched with no further details.. Will need to know chase which is a faff.”

Posted 2 years ago

“I haven't received my £20 gift voucher !!!”

Posted 2 years ago

Hello Jean, I have spoken with the website team and I think this may have been delayed in the post with the busy Christmas period. They have told me that we have sent another one out for you so you should receive this shortly via Royal Mail. I trust this is of assistance. Kind Regards, Laura

Posted 2 years ago

“Poor customer service after buying a Rhino rug and being on for less than 48 hours and no support to change my product. Customer service and management email was disgusting”

Posted 2 years ago

“My delivery was due last Wednesday and I have still not received it”

Posted 2 years ago

Hello Maxine, We are sorry to hear this but we would just like to state that we were investigating this on Thursday afternoon when you called the store initially. The notes on your order confirm that you were informed that a DPD parcel search had been raised - due to the weekend we could not get an answer until this morning - we did try to chase this on Friday 8th but we did not get an another before close of play that day. I have spoken with them this morning and tracked your parcel and it seems to have been located and is out for delivery today. I will send your consignment via a private email so you can track this. I do apologise on behalf of DPD but I trust this has rectified the situation. Kind Regards, Laura

Posted 2 years ago

“Terrible! I ordered a pair of brushing boots for my horse, using the images and selection categories provided online, only to receive a completely different set of boots which were not even among the items listed for sale. Tried emailing to find out about an exchange and whether I might have to pay additional postage costs (due to r&r’s mistake) to return the item and received no reply except this automated email asking for feedback.”

Posted 2 years ago

Please can you contact us on 01757 633950 regarding this as we are slightly confused and have not received an email from you regarding this. Kind regards Jess

Posted 2 years ago

“My package said arrived but didn’t and I wrote to customer services and they accuse me of lying and that it was my own fault so definitely will not be buying again”

Posted 2 years ago

Dear Gemma, Unfortunately we do not feel this review is fair on our part. Firstly, we would like to point out, you did request for this parcel to be 'left in a safe place' on the DPD application. When doing this, DPD warn customers that this is at their own risk and that in following the request through, all customers then become liable for their parcels - a large pop up does appear and DPD have confirmed this with us. As you continued on with this, you then became liable for your parcel. We did not accuse you of lying Gemma, and I am sorry if you do feel this way. We merely stated that as you had selected for your parcel to be left in a safe place, we could not take responsibility for the fact your parcel was not there when you returned home. It is clear in the terms and conditions of DPD and for this reason we cannot take responsibility for this. Kind Regards, Laura

Posted 2 years ago

“R and R Country Sent wrong stock that I particularly ordered as I already have the one they sent. Look at the picture below. It says untied which is what I wanted. They sent me a tied one. They have not replied to my email.”

Posted 2 years ago

Hello Belinda, I am very sorry to hear you have received the incorrect item. I am unable to see any attached pictures for reference and unfortunately we do not have any emails from you regarding this error. We certainly would never ignore an email from a customer if we have sent an item out wrong- could you please contact us via info@randrcountry.co.uk so we can look into this for you? Kind regards, Ellie

Posted 2 years ago

“The product I payed for, two weeks ago, has not yet been delivered, and the due date has already been delayed three times. Furthermore, on R&R Country website there is no mention of additional fees and taxes to be payed for shipment outside UK (35 euros), and this is unfair commercial behavior.”

Posted 3 years ago

Hello Giuseppe, I am sorry to hear you feel our service is unfair. With the new import and export rules recently coming into play, and the commotion of Brexit, it would seem there has been a delay with the shipment. However, we must stress this is beyond our control and the parcel was dispatched on time from our warehouse in the UK. In relation to additional fees, we must stress that these are the responsibility of the buyer importing the goods. I trust this is of assistance and we do apologise for any inconvenience this may have caused you. Kind Regards, Laura

Posted 3 years ago

“Called regarding boots and a lady was very unhelpful and quite rude when enquired about the inner socks etc. She was utterly abrupt and anything I asked she would say ‘website’. Super rude!”

Posted 3 years ago

“Ordered 2 items - received one wrong item, the other still had security tag on......very disappointed”

Posted 3 years ago

Hello! I am very sorry to hear this. Please can you send us an email at info@randrcountry.co.uk and we can get this resolved for you. Sorry for any inconvenience this may have caused. Kind Regards, Laura

Posted 3 years ago

“Revived but the tin was badly damaged xx”

Posted 3 years ago

Hello, I am sorry to hear this, can we ask for your order number so we can look into this for you. Kind Regards, Laura

Posted 3 years ago

“I ordered but asked you to return the breeches I returned to you before Covid I’m still waiting on them being returned.. if I don’t get them ILE be contacting v12 to deduct this as I’m still buying for them n I don’t have them please can you return”

Posted 3 years ago

Hello Carmen, I am sorry to hear of your frustration. We are a little baffled however as this order number does not include any breeches, it is in fact an order for two bridleway rugs. Please email us at info@randrcountry.co.uk and we can look into this for you. Kind Regards, Laura

Posted 3 years ago

“Very disappointed ordered a dog bed which had been recommended by a friend . Ordered the bed to Northern Ireland which cost 17.50 to post . For it to arrive with a hole in the bed .”

Posted 3 years ago

Hello, We are sorry that the item had a fault. I have spoken to my colleague who has advised me that a replacement is on order and will be sent out to you as soon as possible. I hope this helps. Kind Regards, Laura

Posted 3 years ago

“I bought 5 items in the sale, only two of the items were available, surely if the items are available to put into your basket on line they should be available to post, very disappointed!”

Posted 4 years ago

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R&R Country is rated 4.9 based on 6,106 reviews