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Rudkin & Herbert Reviews

4.9 Rating 166 Reviews
98 %
of reviewers recommend Rudkin & Herbert
4.9
Based on 166 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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Phone:

0800 048 2320

Email:

info@rudkinandherbert.co.uk

Location:

80 Upperton RoadLeicester
Leicestershire
LE3 0HB

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Rudkin & Herbert 5 star review on 12th October 2024
Anonymous
Rudkin & Herbert 5 star review on 4th February 2024
Lynda And Bruce
Rudkin & Herbert 5 star review on 17th April 2018
Peter Of Thurmaston
Anonymous
Anonymous  // 01/01/2019
After the hot water failed in our old house, we got six different quotes to replace our ancient boiler: BG and others. One further plumber said the job was too big for him; another quoted but did not look confident. Ian Herbert discussed the system with us, estimated the boiler size and recommended pressurising. We went with R&H because of theexplanations Ian gave us; the quote was very reasonable and we were able to talk to others who had work done by R&H. Jason did the work very efficiently but on the last day the hot water just wouldn't work. Richard came and diagnosed a blockage in the pipework. The exact location would be determined by cutting the pipes. We have probably miles of pipework. However, when Jason came back he identified the exact location of the blockage much faster than we feared, and with little disruption; he just replaced a small section of pipe. The system is now working brilliantly. Very happy customers!
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Posted 11 years ago
Great service from start to finish at a very competitive price, very pleased with the job that was done. Had a new boiler installed with other plumbing work. These guys were recommended to me and I will definitely recommend them to my friends and family.
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Posted 11 years ago
Jack and his team displayed true professionalism and delivered an excellent workmanship. They were very attentive to the details and responded to all our requirements in a timely manner. Office based supporting team was also very helpful and kept us informed about the plan and schedule. Raj & Mita Bhaduri 8 Meadow Way, Groby
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Posted 11 years ago
Your staff worked very efficiently to remove an old boiler and install a new one. They were courteous and polite and kept me informed of what was happening at each stage. They completed the work on schedule and explained everything I needed to know about the new appliance. They tidied up after themselves and I would not hesitate in recommending the company to friends and family since I was very happy with the work they did.
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Posted 11 years ago
Really pleased with the performance of Rudkin & Herbert! We have had a new bathroom, from scratch, and the excellent service started with the initial phone call. I approached 5 companies and only 2 responded, R&H were the first. Ian came to see us to talk through our requirements and was very good. He listened (yes, listened) to us and made relevant sensible suggestions as to what might be good for us. He came up with several ideas that we hadn't thought of, or didn't know even existed. The quote arrived quickly and was very competitive. We asked for a reasonably high quality specification and that is what he quoted for. We visited the showroom and were shown a number of the things we were considering and were able to make more decisions there to firm up the quotation. A date was given for starting in just a few weeks time, and the guys turned up as promised. On site the craftsmen were excellent. All polite, hard working and conscientious. They met with various problems along the way, including personal injury, enforced redesign, return visits to correct minor errors and odd pipework! Throughout, they kept us informed and offered us the relevant decisions when needed. We never felt pressured but always in control. The job was completed on time and returned to site to complete the minor, niggling, snagging promptly. We have received credits off the final invoice for returned tiles and suchlike. Overall: * High quality service from the office and the craftsmen * Superb craftsmen on site * Superb quality installation * Good price We are very pleased with the outcome - heartily recommended!
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Posted 11 years ago
We were very pleased with the service we received from the start (quote stage) to the end (installation stage) and the staff members involved at separate stages were very polite and professional. Ian listened to our needs, talked us through the options of different boilers (their advantages & disadvantages, costs etc). In the quote the work was clearly broken down and presented well. As soon as I heard the positive comments from two local people who had used Rudkin & Herbert (R & H) I was left in no doubt as to who I would choose for my boiler installation. I was really impressed with the way the Engineer (Glenn) who came to do the installation worked. He was very methodical in the way he planned and approached the task, working in a tidy and efficient manner respecting the customers house and working with us and our needs. He would patiently explain in simple terms whatever query we had and what he would be doing. His attention to detail and the way the pipework has been laid out speaks for itself. His work rate was good even updating me when he was for example going for lunch breaks - that shows respect for the customer as he didn't need my permission. It also reflects on how R & H value their customers and the training they provide their staff. Even though Glenn was presented with challenges during the install, he didn't moan but found solutions and continued working efficiently. I personally couldn't thank him enough for making the installation as hassle free a process as possible. Time will be the judge but I hope by choosing R & H and having a good installer (Glenn), my Worcester Bosch boiler will give me a better return and less hassle for the next 10 to 15 years (or more!) compared to my previous boiler and installation which lasted me a disappointing 5 years and gave no end of problems. I would highly recommend R & H to friends and family and thank them all for a top class service.
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Posted 11 years ago
Rudkin & Herbert is rated 4.9 based on 166 reviews