Thank you for the review. I can't see that you contacted us about exchanging - providing they are not end of line products and are clean/fit for sale we can usually accommodate exchanges beyond the 30 days.
Pleased you were happy with the quality.
Diane
Thank you for the review Liz and so pleased you have been happy with the service and products. We are finishing with the over reach boots as doesn't seem to be the demand sadly.
Diane
“Fantastic company . Products are beautifully made and fit so well . I also received a lovely hat and treats for my pony and donkey ! Lovely surprise .
Returns are simple and hassle free and replacements sent promptly . I ordered the wrong size by mistake returned and the correct size was sent quickly . Highly recommend .”
“As with previous purchases Bouncer and I are thrilled with his new 'clothes'. The little man has quite extreme metabolic issues, and often gets bouts of severe laminitis after getting too cold, overnight, especially after warmer days. He already had a 50g, and a 200g rug, so has now completes his set with a 280g with detachable neck cover. I was really pleased to also discover that his 2 previous rugs also had neck attachments, so got an additional thin neck cover to use with both of those rugs, to keep him drier on warmer days.
Really pleased with how versatile it all is, and such a good fit.
Thank you Ruggles 😊”
“Really pleased with my purchase of a Ruggles rug! One of only a few manufacturers to have leg straps which are preferred for mares and, more importantly, ensure the rug doesn’t move. Well made and feels very waterproof for the upcoming April showers.”
“The two rugs I ordered were delivered well packaged and very quickly. They fit my two Clydesdales really well and the waterproofing was tested immediately by a few hours of heavy rain, both horses dry underneath. Great service, great rugs.”
Thank you for the review Christine and very pleased you were happy with the customer service and speed of delivery but in particular the fit and quality of the rugs purchased.
Diane
“Hadn’t had ruggles rugs before. Was really pleasantly surprised by the quality and the attention to detail. Really nice fit for both my larger horses who have different shapes. Plus some growing room for one. Getting them in the clearance was an absolute bargain! Very quick dispatch and delivery too. Was very impressed.”
