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Rugstore NE Reviews

4.9 Rating 2,754 Reviews
99 %
of reviewers recommend Rugstore NE
4.9
Based on 2,754 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Rugstore NE Reviews
Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023
Kundan Haria
Rugstore NE 5 star review on 5th February 2023
Christina Cockley
Rugstore NE 5 star review on 10th December 2022
Phil
Rugstore NE 5 star review on 29th October 2022
Anonymous
Rugstore NE 5 star review on 25th October 2022
Maree
Rugstore NE 5 star review on 25th October 2022
Maree
Rugstore NE 5 star review on 10th October 2022
Ann Fisher
62
Anonymous
Anonymous  // 01/01/2019
The rug I purchased is excellent value for money and better than I expected. Delivery was quoted as Wednesday, but using the tracking service , I could see that there was a days delay and the rug was delivered on Thursday as indicated. The emails that I received kept me informed of the progress of the order, which was appreciated. I shall recommend you to my friends and family. Thanks.
Helpful Report
Posted 11 years ago
Really good service. Delivery exactly as informed Thank you
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Posted 11 years ago
Very pleased - just what I wanted. Excellent choice available at very reasonable prices.
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Posted 11 years ago
The Rugstore webpage was easy to navigate. If you are certain you know what colour/style you want then it's a doddle. Having received my order I would say that the picture on the web is a good representation of the colours on the rug. I ordered 2 rugs and 2 non-slip mats to go underneath. The rugs are excellent quality and look good on the floor of the bedroom - one either side of the bed. The non-slip mats enable you to move the rug for cleaning without having to lift them up each time, but stop you from sliding across the floor when you step onto them. E-mails from Rugstore let you know what stage your order is at and you can track it if you want to. Delivery was quicker than estimated and the rugs were packed well. All in all a good experience. I would shop with them again.
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Posted 11 years ago
Great service Great products love my rug And great sizes available,and lots stock to choose from Will use again ,
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Posted 11 years ago
Excellent service.
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Posted 11 years ago
Excellent customer service and quick delivery
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Posted 11 years ago
Order received next day brilliant rug great service what more do you want
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Posted 11 years ago
Rug delivered in a timely manner and quality of rug was as expected, looks great and brightens up the plain colours in room.
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Posted 11 years ago
Very pleased with our purchase! The rug looks even better than it did online and such good value. Very efficient customer service (the first order I placed was unavailable and I was quickly refunded) and swift delivery. One thing I was disappointed in was the underlay as it stated on the website to order the size closest to the rug and it would be cut to fit - which it wasn't. Had I known this I would have ordered the smaller underlay.
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Posted 11 years ago
Very impressed with how quickly the rug arrived. Thank you
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Posted 11 years ago
The rug is very good but the colouring was not exactly what was shown. It would have been helpful to see the rug in more detail i.e. be able to enlarge an area to see the colours that ran through it which did not show on the picture.
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Posted 11 years ago
Very efficient service, was able to speak to a very pleasant lady on the phone, who rang back to make sure we'd moved before despatch, which was next day as promised
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Posted 11 years ago
Great service, great rug. Very impressed with service and quality. Would certainly recommend.
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Posted 11 years ago
Great rug, good ordering and delivery system.
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Posted 11 years ago
the service was excellent - easy to order clear website and quick delivery
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Posted 11 years ago
Excellent service, brilliant rug.
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Posted 11 years ago
excellent service, excellent value, excellent quality thank you
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Posted 11 years ago
Fabulous rug, great price and super fast efficient service.
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Posted 11 years ago
Pleased with item received rug was exactly as expected. Delivery was prompt and the rug was well packaged.
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Posted 11 years ago
Rugstore NE is rated 4.9 based on 2,754 reviews