“Excellent setvice from the agent. Efficient, effective customer service. Query responded and resolved within 24hrs and was kept in the loop of the progress.
I would recommend runway sale as I had a wonderful customer experience which is very rare as this was a refund and not a sale.
Well done in milestone of customer centricity
Thank you Dayle the agent who assisted me”
“I had purchases some a few items the day before , unfortunately one was the incorrect size so i had called in just after 8am and was greeted by a friendly consultant.it literally took her less than 5 mins to sort out my query. Offered to either refund the money back into my card or give me a credit for the next time . This is what you call customer service.”
“Exceptional Customer Service. Not only are the prices great, the quality of products sold are excellent, the constant promotions wonderful, but everything from ordering, the delivery of goods and even returns is a breeze. It's a pleasure dealing with Runwaysale and its employees.”
“The product that I've ordered was out of stock and Carla from Runway sale phoned me to ask if they could send me another similar product. She was so patient with me while I tried to make up my mind. After a while I told her I would rather take the credit and she credited my account within a few seconds. I can't wait to order my next item from Runway sale. Thank you for excellent service RS and Carla.”
“What you see is what you get. I have been ordering from runway for a few years and have always been happy with the quality of their stuff. It's all genuine goods and not knock offs”
“A swift response by the Runway team which made my "return request" a breeze. I was assisted by Miriska (over the phone) and by Dayle (via email).
Keep up the Good work!.”
“It was my first time making use of the RS App and it was as easy as 1,23. The items on sale are high end and at such affordable prices.
The support agents that helped me were also very friendly and helpful.
As you all know that the complete online shopping experience can only be rated once the courier company has delivered your packages. And i must say that I have not been disappointed with my overall experience at all. Since my first order i have been back again and i continuously check the App to make sure that i am not missing out on any new brands being loaded.”
“I had a product fault.
Carla assisted me and she was awesome - Friendly, professional and well spoken. She got back to me as she said she would each time and resolved my issue. Well done Carla!!!! Well done Runwaysale!!”
“The customer service at Runway Sale is astounding. CEIRAN helped me with the delay of my order. Thank u so much for your alternate suggestion in preventing any further delays.
My orders are always shipped on time. Never had a bad service.”
