“I’ve been ordering clothes through runway for more than a year, and have always been happy with the service. However I’ve now for the first time had to a return an item, what an effort!!!!! They have made x4 different appointments to collect the shoes and then just never show up. Therefore I have to assume that even though they claim you can return the item, this is actually not a possibility.... and yes I agree you get a lot of discount, however it is not worth the risk if you don’t have the option to exchange or return the clothes.”
“They take forever to deliver and the service there is just horrible. I bought sneakers and they took over two months to deliver, when they finally did it was the wrong size.
I requested a return and they promised to send someone to pick up the shoes and I am still waiting- and it has been four months now.
The service there is just horrible”
“They stated that order will be delivered between 7-21 days. I received my order within 3 days of purchase. Was really impressed. Items were sealed and in excellent condition.”
“Their customer service is excellent! I had no issues to contact them regarding my delivery address and they helped me on the spot without having to hold the line for ages. They assisted me promptly and even called me back within seconds. Very impressed!”
“They take too long to process orders and sometimes they sell stick they don't have. I had to wait more than a month to receive a handbag that never came to me”
“bought two tops. I am a regular customer of theirs. The nametag is Legend. The tag was cut down the centre making it a reject. I have written to them and advised them to uplift the goods and refund my account.”
