“Very poor quality. I have already returned 3 suits. 1st one was replaced by them. I thought WOW great customer service. Bought another suit. 2nd one poor quality again. Their Management declined to replace it because I already got a new suit. I dont think that is fair as it is their poor quality, not my mistake. But ok. Left it. Then again suit issues 3rd one. Went back to the store and same Management response. You already had a new one. Yes Management but you deliver 3x poor quality.
This is it. Will never go back. You have lost me forever Sacoor. I was a promoter of your brand after the 1st replacement. Now a negative contributor.”
“Horrible experience. The zipper or my bag got damaged because bad quality, I asked directly to one lady at the counter what can I do to fix (it is a Leather travel bag): she just said ‘we can not do anything’… repeating this to any question I did, all time. Very expensive and no any warranty. Additionally the personnel very rude, no helpful at all. Do not buy there!”
“The clothes are poor quality all of my shirts have fallen apart it is like they are made of paper. Initally they seem good quality but I have had them for 2 months and they are all torn. Awful. Will never buy from here again.”
“I bought a suit at 8:15PM and returned to the store (Hyatt Mall in Riyadh) at 10:45PM to meet with the tailor for alternations. They lost this suit within 2.5 hours in the store. Trying to get a refund was another saga. Horrible experience and very unprofessional service. Never more!”
“Terrible -- do not deal with this company! I am a customer residing in the UK and ordered five shirts. Three of them did not fit. Wanted to return, since then they get shipped forth and back with DHL asking for import duties. Sacoor brothers has STILL NOT refunded the amount for the three returned shirts. I spent a lot of time on this and it is still not resolved. I just filed a Dispute form with my bank to investigate and get the money back this way.
Stay away if ordering from the UK. Since BREXIT (Thank You!) it is not worth it dealing with shipments across the border for customers anymore.”
“Good products but lousy, expensive and long delivery! Package was left outside, never saw courier, was not asked for signature!!!
Wanted to send back one artical ( out of 3 ), never got feedback
from customer relations!!!
NEVER MORE!!!!!”
