“Very bad and slow customer service , they are very slow responding to emails and they are not answering phone calls often.
If you have any request or clarification you will struggle to get help”
“We purchases 2 shoes online to wear each twice before they were terribly damaged!!! We contacted the customer support and they said they cannot return or exchange the items because the purchase date exceeded 14 days. You can see clearly that the shoes were not used for more than 2 times!!”
“Very surprised to see the respond from costumer care, I am not sure why they mention care if they do not give a care at all. Very poor fabric, 2 suits got damaged in one month !!!!!!”
“Very poor quality clothing.
Bought formal pants and they tore first day of wear returned it to another Sacoor branch and I was told to go back to the Sacoor I had bought it from ( bad customer services #1).
I then went to the Sacoor I bought it from and they offered to tailor the pants for me and I declined because I was afraid of what it would look like in the next months!
I requested for an exchange or a refund, I was told that they still need to make a decision on what to do as they want to investigate the quality - not too sure what that has to do with me. I returned home without an exchange, nor the old pants or money!
This never used to happen when Faizel was part of the group! Such never happens with “Boss”. Boss respects and takes their customers serious”
