Samuel Windsor Reviews

Name: Samuel Windsor
Address: Unit 6, Industrial Estate, Brecon
Rating: 3.07

3.1 Rating 42 Reviews

50 %

of reviewers recommend Samuel Windsor

Company Reviews

Questions

Metrics

3.1

Based on 42 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0871 911 7044

Email:

customerservice@samuel-windsor.co.uk

Location:

Unit 6, Industrial Estate
Brecon
LD3 8LA

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order,paid and have emailed for an update on delivery 3 times now and still no response after nearly two weeks. It appears that all they want to do is charge extortionate phone calls.I would certainly think twice before any future purchase.”

Helpful Report

Posted 2 years ago

“Goods (coat) arrived with a 6 inch… Goods (coat) arrived with a 6 inch slash on the front, not done in transit. Cost almost £5 to send it back on top of the £5.99 delivery charge, They charge 13p a min if you want to ring them, but expect a long on hold delay. You pay heavily for the privilege of being sent rubbish damaged products. They also do not answer emails (3 to date) No online chat working. And still waiting for my refund after 2 weeks (minus the £10.99 delivery & return of course) A bunch of sharks do not use.”

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Posted 3 years ago

“I received the Summer Sale catalogue and the shirts were 3 for £40.00. However when I tried to check out the total was £ 59.57. How misleading!!”

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Posted 3 years ago

“An order was sent incomplete but was very quickly rectified when I contacted them Good quality items and I shall certainly use them again”

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Posted 3 years ago

“i had severe delivery issues and my calls to the company were answered by reps clearly practiced in excuses and no solutions. i told them i was not satisfied and they said they did not care whether i purchase from them or not.”

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Posted 4 years ago

“Inquiry about a lost delivery got a sneering, shabby, hostile response. No interest that the delivery firm lied. Really nasty service.”

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Posted 4 years ago

“Terrible, terrible quality fabric used in moleskin trousers. Its going bald after 3 days ordinary use. They look 3 years old. If you pinch the fabric bits come off. The returns department are very difficult to deal with too. You have been warned!”

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Posted 4 years ago

“Paid the extra money to get my shoes delivered but was not going to arrive in time, so i cancelled the order as the customer service is ridiculous, they all sound like they are depressed and dont want to be there (its not our fault its hermes fault”

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Posted 4 years ago

“Returned goods that were not suitable Waited for refund but did not receive it after 10 days very disappointed will never use Samuel Windsor again Other customers take note”

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Posted 4 years ago

Samuel Windsor is rated 3.1 based on 42 reviews