“Not really happy. Branch ok but still chasing Bond Cert as proof of my investment. I called 0800 number eventually called branch number but charged for the call. Very frustrating. I will not invest with them again if this is not sorted.”
“As with all insurances, you can never tell what you have bought until you make a claim, fortunately I did not have to claim so have no knowledge of whether the service and cover actually met the documents.”
“Worst bank ever I've been hacked. So they have blocked my card. And won't refund me.i have no money for food even when my card comes back. As they will have charged me for going into an an unaranged overdraft”
“Quicker to catch the bus into Peterborough (18 minutes) and the same home. Waited 50 minutes on the phone and no one answered before I gave up. Cannot understand why they abandoned securemessage on their banking app.”
“I have been a loyal customer for years and yet again have let me down they no about my disabilities and I can not cope with any change and if I have to deal with any change i need time to sort it out but yesterday something happened so I called this company and I was promised a call back from them yesterday and I have heard nothing from them and also I have heard nothing back from them today either even after I contacted them and I was promised a call back but nothing has happend and I even told them that I would switch if the issue does not get sorted”
“I have tried to transfer money to my grandson to buy a car through on line banking. The account was blocked for security reasons because it was a one of payment. It took a 40 min phone call through 3 operatives to reach the security team who then asked all the questions the previous staff had asked. Finally they graciously allowed me to transfer my own money. If I used a debit card a 4 figure password would have allowed a similar purchase without any checks. Santander why not give the tel no for direct contact with the security team?”
“Not happy with my Branch on this occasion. Called as requested with my maturing bond certificate. The assistant attempted to fob me off with staff shortages and, that I need to do it on-line as their Personal Banker was off ill. Strangely, as I saw her later wandering around the local pound shop. After much complaining, I was shown into an office and the chap agreed to do it over the phone with their dedicated bond office. After about 10/15 minutes he got through and put me on to a dedicated team. The lady then dealt with my bond request most efficiently. I trust this was secure. I was not happy at the way this branch was staffed on this occasion. Customer face to face service is essential when dealing with peoples life savings. The management need to look very closely at this please.”
“We made a claim to repair a garden path and wall after the severe storms in February 2014. I had to collate several quotations from the Landscape Gardeners, which was a long and painful process in itself. Having finally gathered this information and agreed the payout with the loss adjuster, I then waited a further three months for the final cheque. The loss adjuster made several excuses for the delay and even lied and told us he had submitted a report when he hadn't. In the end, we had to pay for the repairs from our savings because the cheque had failed to arrive on time. Very disappointing.”
“Customer Services Failure
I have been with Santander for many years, and it wasn't until I recently had a bad experience with them that I came to check out other reviews and then realised how bad their customer services are. Recently whilst out of the country for 3 months £311.00 was removed from my account by what they call "Future Dated Payment" I had paid for home insurance with my visa card and the company concerned "One Call Insurance" tied me in without my consent to annual payments.
The next year I took out a policy with another company and whilst out of the country discovered that Santander had paid out this £311 to the first company without my consent.
On contacting Santander I realised they could not care less, the attitude was "hard luck you sort it out, your problem"
Whilst communicating with them I became very aware that they had encountered many similar issues before and had failed to address those issues or warn customers of those issues or consult and ask if the payment was consensual.
I took their advice and recovered my money myself and in taking Santander to court recovered all outlaying costs myself.
Goodbye Santander
Hello TSB”
“Santander are increasing their interest by 5%, from 18.9% to an eye- watering 23.9%! This is at a time when their CEO is being paid £2250 per hour.
Don't get ripped off. Avoid them.”
“Don't use this bank if you transfer money thy will block your card for order 64hrs and thy don't care if you need food or water or even pay bills is behind a joke had my account blocked for over 64hrs now and thy had all the information thy need to unblock if is a joke f this company”
“Santander in peckham avoid at all costs as they threatened me and keep harassing me to delete my reviews ive made on google and it was honest review as a company this is unprofessional as they constantly call me off private number.
The lady was very rude and had very bad attitude and refused to help and i had to get the manager and this happened whilst i was on phone call with a lady working for santander and she was my witness and reported it on my behalf.”
“Santander voice ID DOES NOT WORK. It is letting anybody with my regional accent access my telephone banking and check balances etc. AT SANTANDER MY VOICE IS MY PASSWORD IS A JOKE. Try it guys you will see.”
“Bank suxx broke my knee couldn't walk or walk took my car when I called to get my car back they wanted it in full will never do business with them again I tell everyone how bad they are I wish they would leave jrz just a matter of time”
“I keep paying and paying they keep given me the run around one guy told me one thing I payed that come to find out he was laying yes they do work with you but them people you can’t trust they lie now I keep seeing the money Anit going no where”
“I tried to make a withdrawal for 150,000 pesos from the Santander ATM but no money came out of the machine. When I checked my bank account I found the money had been withdrawn from my account. I went inside the bank and told the staff what happened but they didn't help me. They told me to contact my own bank. BE VERY CAREFUL WHEN USING Santander ATMs.”
