Satsuma Loans Reviews

Name: Satsuma Loans
Rating: 4.61

4.6 Rating 2,943 Reviews

92 %

of reviewers recommend Satsuma Loans

Company Reviews

Questions

Metrics

4.6

Based on 2,943 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Satsuma Loans 1 star review on 24th June 2025

NORMAN BROOKES

Satsuma Loans 5 star review on 14th March 2017

Anonymous

Satsuma Loans 5 star review on 2nd March 2017

Palita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy that a loan was given but the interest is almost the amount loaned, I am now in long term debt”

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Posted 8 years ago

Thank you for contacting us with regards to our loan charges and fees We pride ourselves on the fact our loan costs are simple and straightforward. Of course the amount you borrow will have interest applied based on the length of time you choose to pay it back, but you can be sure that this final amount is the total cost of your credit and that it will never change; you only ever pay back what you agree upfront. Unlike many other loan companies our loans have no hidden charges, no missed payment fees and no application fee. If your loan is still within the 14 day withdrawal period you do have the right to cancel your loan, please refer to your loan agreement for further information or call our Customer Care Team on 0800 694 0004 which is free from most landlines or call 0330 303 2000 which is a local rate number from mobiles. If you are experiencing financial difficulties we have a specialist team that can provide support and advice. If you wish to speak to them please call 01234 954838, 0800 694 0004 or you can email them directly on youraccount@satsuma-loans.com. Alternatively if you'd like information on managing your money or if you are experiencing financial difficulties, you can find companies that can offer you free independent advice on our debt support page. Alternatively, you can contact them on the numbers below: Step Change Debt Charity - 0800 138 1111 The Money Advice Service - 0300 500 5000 National Debtline - 0808 808 4000 We hope this is of assistance

Posted 8 years ago

“Really good”

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Posted 8 years ago

“Great and quick service. I recommend it to anyone who needs a quick loan.”

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Posted 8 years ago

“By helping me get affordable loans”

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Posted 8 years ago

“Long winded process even though I have been a recent customer before. I was asked for a payslip for proof of income and told a statement wasn't accepted as proof of income. I was then asked for a statement but then told this wasn't good enough and then asked for a third option. You could learn a lot from sunny or Myjar, good why to improve your service but seeing how they work.”

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Posted 8 years ago

“Great service. Very quick.”

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Posted 8 years ago

“Very easy and helpful site touse”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Very easy service”

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Posted 8 years ago

“Very happy!”

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Posted 8 years ago

“I got the loan is requested. The application was so quick and easy and the money was in my account pretty much straight away”

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Posted 8 years ago

“I was happy that it was played without delay. It was instantaneous decision and according to my needs! Spreading the payment for longer periods makes me happier!”

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Posted 8 years ago

“Satsuma are great, easy and friendly company. Easy online application and money sent in Hour! There when you need a helping hand. Apr% could be lower to be honest. Thanks again..”

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Posted 8 years ago

“Quick response, fab customer service”

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Posted 8 years ago

“very professional and easy to understand thank you”

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Posted 8 years ago

“it was a quick simple and very efficient application . would recommend them to anyone”

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Posted 8 years ago

“Online payments would be good!”

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Posted 8 years ago

“Excellent service and quick response”

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Posted 8 years ago

“Absolutely brilliant the money was in my account in less than 1 hour would certainly recomend”

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Posted 8 years ago

“Quick service just when I needed it”

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Posted 8 years ago

Satsuma Loans is rated 4.6 based on 2,943 reviews