Savoy and Snook Reviews

Name: Savoy and Snook
Rating: 4.75

4.8 Rating 3,070 Reviews

94 %

of reviewers recommend Savoy and Snook

4.8

Based on 3,070 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01634 243435

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Savoy and Snook 5 star review on 11th February 2021

Deborah Slaney

Savoy and Snook 5 star review on 2nd December 2020

Nataliya Medin

Savoy and Snook 5 star review on 9th October 2020

Jo Allen

Savoy and Snook 5 star review on 24th August 2020

Anonymous

Savoy and Snook 5 star review on 27th October 2017

Jacqueline Cunliffe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The time it took to get the item delivered then the amount of packing material used could have wrapped 10 items, then to be told not to be rude?... Could not recommend to any one not for me.”

Helpful Report

Posted 6 years ago

Hi there! Firstly I would apologise that your order was excessively wrapped- this is done to ensure that EVERY order arrives safely without any damages or faults. It's always best to have too much than too little when it comes to packaging! -Jason

Posted 6 years ago

“I didn’t get the right number of the plates I ordered and also when I got the additional ones on a second delivery the size was wrong. Need to return etc. Not happy with that situation.”

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Posted 6 years ago

“The plaque was well wrapped and safe. I realise that I bought a second quality, but I am a little dissapointed with it, However I am not returning it to you.”

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Posted 6 years ago

Hi there Marilyn! Firstly, I would like to apologise that your product does not appear to be in first condition. All of our products come direct from the manufacturers which are guaranteed to be firsts. If you would like to return the product to us we offer to pay for all postage costs, so you will not be losing out. - Jason

Posted 6 years ago

“Good product but paid for express delivery which should have arrived 1-2 business days and it didn't. Asked for a refund for the additional cost as service was not what was paid for but have not had this back”

Helpful Report

Posted 6 years ago

“I purchased a Beatrix Potter Wedgewood 3pc set as a gift it arrived packaged in what looked like a bin liner and the box was ripped and battered”

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Posted 6 years ago

“The oils I ordered weee NOT what I ordered Out of the 6 bottles I ordered ONLY 2 were correct It seems to me that you just box whatever stock you have got the most of And that is totally wrong I won't be buying from you again I'm really disappointed”

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Posted 6 years ago

“Wrong size plate. I kept it. I Ordered a larger one - yet to receive”

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Posted 6 years ago

“Rather disappointed I ordered 4 high ball glasses but I've ended up with 3 because one was damaged and you didn't have the stock to replace it , I know your putting £4 back into my account but I still only have 3 glassed when I set my table.”

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Posted 7 years ago

“The edge of the lid has not been glazed and looks unfinished.”

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Posted 7 years ago

“I had a frustrating time because I made a mistake with the billing address and informed the company who then changed the delivery address rather than the billing address so the present that I had ordered was delivered here instead of to my friend (who's birthday it was for) and have not offered to compensate me for the mistake/pay for delivery to my friend, so I have had to make my own arrangements at my own cost - the first (and last) time I will be using this company...”

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Posted 7 years ago

“I ordered 10 mugs with a pattern of red poppies. Only 3 were what I ordered, sonI have posted them all back plus two of the melamine trays which I do not need.”

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Posted 7 years ago

“Item Described as crystal glass but they are not. Too much messing about to pay for returns etc”

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Posted 7 years ago

“I bought a salad bowl and a salad plate through online. One was packed in original pack which was opened and repacked but the carton looked very old. The other piece was just wrapped loosely with paper without original box or carton. I ordered it for a gift, but on arrival it was not worthy to be gifted as it looked like a used item even though I bought a new one.”

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Posted 7 years ago

“Havent received item”

Helpful Report

Posted 7 years ago

I am very sorry to hear you have not received your order and we have received no direct e-mails or messages from you to let us know it did not arrive. We do mention on our delivery that the free postage option can take between 5-10 working days. I have sent a message to you directly so we can resolve this issue for you. Kind Regards, Savoy & Snook

Posted 7 years ago

“Delivery was good. Unfortunately one of the glasses broke on first use, the steam split.”

Helpful Report

Posted 7 years ago

Dear Katie, I am very sorry to hear there was a problem with your order. I can see no direct e-mails from you regarding your order and it is always best to get in touch with us first before leaving a negative review. I have sent you a direct message as we should be able to resolve this issue for you Kind Regards, Savoy & Snook

Posted 7 years ago

“I have only received half the products ordered.”

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Posted 7 years ago

“I have not received my order”

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Posted 7 years ago

Savoy and Snook is rated 4.8 based on 3,070 reviews