Savoy and Snook Reviews

Name: Savoy and Snook
Rating: 4.75

4.8 Rating 3,070 Reviews

94 %

of reviewers recommend Savoy and Snook

4.8

Based on 3,070 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01634 243435

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Savoy and Snook 5 star review on 11th February 2021

Deborah Slaney

Savoy and Snook 5 star review on 2nd December 2020

Nataliya Medin

Savoy and Snook 5 star review on 9th October 2020

Jo Allen

Savoy and Snook 5 star review on 24th August 2020

Anonymous

Savoy and Snook 5 star review on 27th October 2017

Jacqueline Cunliffe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong place and won't respond to our customer service emails”

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Posted 3 years ago

“still haven’t received my order”

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Posted 3 years ago

“My item arrived in a terrible state, I fed this back and got a very patronising response from someone which took no responsibility. I pointed out that I wasn't happy and was told this had been escalated to Mgmt. I then got a response to say they had terminated the previous employees contract and couldn't I just put the items back in the box.”

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Posted 3 years ago

“Ordered glasses on 16th Oct. apparently despatched 19th. 26th Oct still not received”

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Posted 3 years ago

“I have not received my order and payed for it”

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Posted 3 years ago

“I bought 4 set of floral plates that was advertised on this website. Received one plate that doesn't even match what they advertised. Send for a refund”

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Posted 3 years ago

“Can’t leave a review as never received my order”

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Posted 3 years ago

“One of my items arrived faulty and im still waiting on a response re replacing it?”

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Posted 3 years ago

“I ordered an item and 3 weeks later there is still no sign of it. It was a gift for a golden wedding anniversary and I have had to tell them that their gift hasn't arrived. I chased the order after 2 weeks and eventually received what appears to be a standard response about high volume and that it would be chased. I had an email a week ago to say it had been dispatched but it still hasn't arrived. Don't use this company. Delivery times and customer service are appalling.”

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Posted 3 years ago

“Good prices but unacceptable delivery times”

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Posted 3 years ago

“Still haven’t received my goods - 4 weeks and counting!”

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Posted 3 years ago

“The item was beautiful however, the shipping time and awful communication made the whole purchase stressful. 23 days late. Not worth a saving of £7 after all the hassle of waiting and not knowing when the item will arrive.”

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Posted 3 years ago

“Worst ever service I have ever seen. No email until I kept messaging regarding my parcel. It was delivered after nearly 20 days”

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Posted 3 years ago

“Whilst the product itself is good, the service was appalling. Over 3 weeks of hearing nothing I contacted them and after excuses I finally received my item almost a week later. I won’t be using this company again.”

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Posted 3 years ago

“Very poor took over three weeks to be delivered Communication poor too Would not recommend”

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Posted 3 years ago

“3 weeks for delivery of 2 gin balloon glasses deserved 1/5 score. It took me to email after waiting 3 weeks for delivery... not acceptable.”

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Posted 3 years ago

“The parcel took more than one month and when it came it was too small than expected I'm very disappointed and I will never order anything from you ever again.”

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Posted 3 years ago

“Still no response from company Nothing delivered Money took out”

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Posted 3 years ago

“Its very amusing to receive an invitation to review a product when the bloody item has not arrived yet, its been 6 weeks......still waiting.”

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Posted 3 years ago

“Order placed on 24th May and payment taken the same day. Nothing on the website to indicate that the items were not in stock. Contacted them on 2nd June to ask why my order had not been shipped. The reply said that my "order has been forwarded to the picking department and will be shipped shortly" - unhelpful, uninformative, little more than the wording on the order confirmation. Cancelled the order on 8th June. Again a bot style response, "sorry for the inconvenience", sounds like this happens all the time. Plenty of other companies supply glassware without dealing with one which takes payment before shipping (poor practice) and then does not ship or communicate.”

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Posted 3 years ago

Savoy and Snook is rated 4.8 based on 3,070 reviews