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Savoy and Snook Reviews

4.8 Rating 3,070 Reviews

94 %

of reviewers recommend Savoy and Snook

Company Reviews

Product Reviews

4.8

Based on 3,070 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01634 243435

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Savoy and Snook 5 star review on 11th February 2021

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 9th October 2020

Savoy and Snook 5 star review on 24th August 2020

Savoy and Snook 5 star review on 27th October 2017

Jacqueline Cunliffe

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item paid extra for fast delivery 1-2 days as birthday gift ,still not arrived so not here for birthday.received email from them stated sent by royal mail which is not trackable and can take up to 8 day. So bot happy would not buy from them again”

Posted 5 years ago

“I bought what i thought was a tea cup and saucer because the end of your sale pitch was not there , i then that night after order went through,i Emailed to say please cancel and it was still sent”

Posted 6 years ago

“I was very disappointed as I specifically wanted a 500ml mug and this was contrary to the description in the advert.”

Posted 6 years ago

“I ordered an item for mothers day. I was told it would be with me but it didn't arrive and was then told it was lost in the post and no replacement was available”

Posted 6 years ago

Hi there Kirsty! I apologise for the service you had experienced with us! We had dispatched your order, but UKMail informed us that your order had been lost which unfortunately was out of our control. On top of that, your order was the last of that stock, so we were unable to send a replacement, thus a full refund was issued. I hope this has cleared things up! - Savoy & Snook

Posted 6 years ago

“Made an order on 24 February. Payment taken straight away. Had an email on 28 Feb saying the item had been dispatched. Nothing received as of today (09 Mar 18).”

Posted 6 years ago

“Sorry cannot review as order has not been delivered!! Had message to say on the way but nothing has arrived.”

Posted 6 years ago

“Still not received goods.”

Posted 6 years ago

“I unfortunately ordered the wrong vase one evening. I emailed customer services & left messages on your phone service the same evening explaining the mistake & trying to cancel the order. I had no reply at all from anyone, even though I kept phoning & leaving messages first thing the next day. I then had an email in the afternoon saying that my order had been shipped! I find it very hard to believe that there had not been time to cancel, considering I had left messages from the previous evening. Subsequently I have had very polite emails explaining about a refund, but as I want to order the correct vase now I really don’t want to have to pay a second lot of postage fees. Looking on previous reviews I see that other people have had the same problem with you not returning their calls, why is this? It is actually very bad service.”

Posted 6 years ago

“I never received the item”

Posted 6 years ago

“I haven't received my order yet. I ordered it 9 days ago and understand it's Christmas time but this is a Christmas present. The issue is I haven't been able to speak to anyone. The phone number goes onto answering machine so I have left a message and I have sent an email. I'm in the dark with no clue if my package is arriving before Christmas and Savoy and Snook are uncontactable!”

Posted 6 years ago

“couldn't even update their website according to stock, order and then was told no stock, it was my first order with them.”

Posted 6 years ago

“I ordered 6 pairs of champagne glasses with delivery charge. When it checked out this had changed to 1 pair with the same delivery charge. I was basically cheated into paying more by the website. Not worth going the refund procedure. Terrible.”

Posted 6 years ago

“Having ordered a present for my wife's birthday I received an e-mail stating that the item ordered in no longer produced and that my order had been cancelled and refunded. This meant that I did not have a present for my wife on her birthday! In communication with Savoy & Snook's customer service team I pointed out that selling items online which are not produced is disingenuous! I have ordered from else where and will think very carefully before ordering anything from Savoy & Snook in future.”

Posted 6 years ago

Hi there Dominic! I apologise that the item you had ordered was discontinued. We try to ensure that all of our stock levels are correct, but unfortunately due to the 60,000 products we offer it can be proven difficult to manage, so some error slip past. In situations like this we will ALWAYS inform the customer straight away and either offer them an alternative product, or a full discount, with an extra discount code for next purchase use. - Jason

Posted 6 years ago

“No contact numbers No delivery”

Posted 6 years ago

“I have not received the product as yet!”

Posted 6 years ago

“I was disappointed with my purchase”

Posted 6 years ago

“The service regarding delivery was good however the product was not. It was a very different colour to the original set we bought and was made in China so obviously not original but a copy.”

Posted 6 years ago

“Wrong items sent and no response to message in customer service hub of www. China chaos.co.uk”

Posted 6 years ago

“Your site showed a set of six bowls and appeared that these were on offer In the event one expensive bowl arrived”

Posted 6 years ago

“ordered bowls 10th June 2 day delivery goods not arrived!!!”

Posted 6 years ago

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Savoy and Snook is rated 4.8 based on 3,070 reviews