Savoy and Snook Reviews

Name: Savoy and Snook
Rating: 4.75

4.8 Rating 3,071 Reviews

94 %

of reviewers recommend Savoy and Snook

4.8

Based on 3,071 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01634 243435

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Savoy and Snook 5 star review on 11th February 2021

Deborah Slaney

Savoy and Snook 5 star review on 2nd December 2020

Nataliya Medin

Savoy and Snook 5 star review on 9th October 2020

Jo Allen

Savoy and Snook 5 star review on 24th August 2020

Anonymous

Savoy and Snook 5 star review on 27th October 2017

Jacqueline Cunliffe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some Royal Albert items the 27th of May and so far I haven’t received them. I emailed the company 3 times(as phone gets never picked up)and they say they are under high volume of order workload(the website promises to process the order the same day at it is made). If you email they reply quickly but it won’t make any difference to the delivery of your order.”

Helpful Report

Posted 4 years ago

“Three weeks after ordering, I have had nothing, no emails or delivery. Telephone line just rings and then tells you that you are not allowed to leave a message. Beginning to think that this is a fraudulent company.”

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Posted 4 years ago

“They're a joke!!!! Ordered 22 may and still not received. Emailed and attempted to phone. No help at all. Don't bother is my advice!!!!”

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Posted 4 years ago

“I still haven't received my two parcels despite ordering it over 2 weeks ago. Said despatched Monday and still not received! I wouldn't mind but they're only diffusers!!!”

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Posted 4 years ago

“This parcel has not yet arrived. Message from PO saying they are very busy.Perhaps you should use a more reliable carrier.I note you have taken the cost from my account. A.B.Wise PS I have been in lockdown for 77 days and have not been out of my house in that period Just in case they make that their excuse !”

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Posted 4 years ago

“Misleading picture of six mugs thought l was a set not just one mug”

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Posted 5 years ago

“These are not genuine steak knives.very disappointed.”

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Posted 5 years ago

“Order 33838 not received as of 11 Feb 2020”

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Posted 5 years ago

“Ordered something over a week ago. Still hasn’t been despatched, can’t get in touch with the company to find out what’s going on, worried I’ve been scammed...”

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Posted 5 years ago

“Definitely a fraud website, you can't contact them and nothing ever received.”

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Posted 5 years ago

“The delivery information proudly declares that "Every item we sell is in stock in our shop in Snodland, as a result your order can be picked and packed the same day as you place it, and normally takes between 3 to 8 working days via Royal Mail." They can, but they don't! Having placed the order on 9th of December and received and email thanking me for my order and telling "we're getting your order ready to be shipped. We will notify you when it has been sent." On the 18th of December I am still waiting for this email. Tried calling the customer service number with no answer and a message telling me I can't leave a message but please call again. No reply to my email yet either. Plan B for a Christmas presents it is then. Very disappointed.”

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Posted 5 years ago

“Took payment for goods they didn't have in stock then without knowledge withheld goods they did have so they could despatch together when they restocked. Complaints mishandled total lack of customer service. Will never shop there again.”

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Posted 5 years ago

“Bought an LSA I’ve bucket from this company. On the second use having been careful to follow all use introductions and to be honest treat with Kid gloves. When writing to this company and asking for a replacement for a clearly faulty item we were basically immediately accused of misuse - that voided warranty. No questions asked no further information requested This is clearly a totally disgraceful Attitude when the item without doubt is faulty. I would warn anybody not to buy something from this company if post sale customer service or integrity it important to them - Beware!!!”

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Posted 5 years ago

“I am still waiting for 2 mugs that I ordered nearly 3 weeks ago. There doesn’t seem to be any way to contact the company. VERY dissatisfied indeed. I have never had problems like this with any other internet order.”

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Posted 6 years ago

“I cannot comment on my purchase as it hasn’t arrived yet 😡”

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Posted 6 years ago

“I would never shop with this mob again. Saturday 22nd December I got 1-2 day premium delivery and it arrived on Friday 28th December. I asked to cancel my order on boxing day (before it had shipped) and a day later I get an email saying it has shipped. I now need to go through the hassle of returning late Christmas gifts. Next year I will use Amazon Prime for anything like this.”

Helpful Report

Posted 6 years ago

Hi there Liam. Our website states postage will take 1 - 2 WORKING days. You made your order on a Saturday, and the next working day was Thursday the 27th (like most online retailers we are closed over the Christmas period). Even if we were open Christmas Eve (the next working day after you placed your order), your order would not have arrive until after Christmas still. This is down to yourself placing the order on a weekend, and just 3 days before Christmas. If you would like to discuss this issue further please email me at sales@chinachaps.co.uk and I will be happy to further assist.

Posted 6 years ago

“Not received my dinner set”

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Posted 6 years ago

“I have been asked to review my purchase which I ordered (some glasses) on 19th November and as of today 28th November they are yet to turn up!”

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Posted 6 years ago

“Bought some Waterford crystal tumblers as a present. The presentation box they arrived in has come apart and they’d put it back together with sellotape before sending it to me. It looked awful and I was embarrassed to give it to my friend. They couldn’t send me a new box - it should never have left them in that state. They refunded me a fiver which is useless. Wouldn’t shop there again as even though they refuted it, it felt like their goods are ‘seconds’”

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Posted 6 years ago

“They seem like nice quality jugs and well packaged. But size advertised states 50ml capacity but it is only 40ml in reality. Measured with my scales. They do not hold an espresso coffee which is 45ml. Which is why I bought them. I suggest you measure the capacity as it is not as stated.”

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Posted 6 years ago

Savoy and Snook is rated 4.8 based on 3,071 reviews