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Savoy and Snook Reviews

4.8 Rating 3,070 Reviews

94 %

of reviewers recommend Savoy and Snook

Company Reviews

Product Reviews

4.8

Based on 3,070 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01634 243435

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Savoy and Snook 5 star review on 11th February 2021

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 9th October 2020

Savoy and Snook 5 star review on 24th August 2020

Savoy and Snook 5 star review on 27th October 2017

Jacqueline Cunliffe

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package arrived in sufficiently packed. Plates were broken. Took a risk with this company as the reviews were not great. Very disappointed. However, I did get a favourable response from Frances but not before I had to take photos of broken plates to illustrate damage. I have been told a refund will appear in my account within a couple of days.”

Posted 3 years ago

“Dish arrived smaller than thought, very disappointed on colour looks more pink than red”

Posted 3 years ago

“Hi There was no measurements on the cup only what it holds in volume When delivered wrong cups much wider and not as deep would be useful it it had measurements”

Posted 3 years ago

“Delivery took 12 days to arrive... not opened product as yet.”

Posted 3 years ago

“Excellent service, arrived well packed. The general quality of the glaze is questionable compared with ours and all four mugs are heavier than ours. The blue on the inside of the mugs also is not comparable. This we understand is specific to this Villeroy & Boch range! Could these be seconds or a specially made?”

Posted 3 years ago

“Although the mug arrived in good condition there was no feedback for delivery and it took an email and about 16days later to arrive.”

Posted 3 years ago

“Communication regarding delivery a little disappointing. However item did eventually arrive and as expected.”

Posted 3 years ago

“I think these are difficult time. Hence there was a delay in delivery. However an email at the time of order explaining the delays would of given me a better customer experience, as a first time customer. Was happy with my product however, came after the date I wanted it for.”

Posted 3 years ago

“Even though I eventually received my parcel, it did take quite a while. No complaints about the good just don’t order if you are in a hurry.”

Posted 3 years ago

“Places order on June 6th received it on the 22nd, I did chase it up after 10 days and got a reply they where busy. Other than that had no problems. The item I ordered is perfect and was well packaged. Not sure I’ll order from them again though”

Posted 3 years ago

“Product fine but delivery slow. Ordered for a present and arrived a week after the event! Admittedly there was no promise of prompt delivery, but took longer than I thought.”

Posted 3 years ago

“The package took too long to arrive. I had to contact the company to ask where my order was. I think the order had been overlooked.”

Posted 3 years ago

“I am really sorry to have to score only 3 stars. Whilst understanding the situation we all find ourselves in currently, the lack of communication was disappointing. There was no dispatch advice, no thank you for your order, nothing and after two weeks I had to open a case with Paypal as some of the recent reviews were not good and it concerned me. Also, the telephone no given for customer service went to answer phone on both the occasions I phoned and was unable to accept messages. Some of the reviewers stated they had tried more times than I and it left them concerned that the site was fraudulent. However, after three weeks, a complaint to Paypal, an advice mail in junk folder?, and a dispatch email, I finally got my items this Saturday 21st of June just gone, I ordered 31st of May and was very pleased with the items, the three stars are for that. In short, poor communication, great items and good value. Not sure I would go back.”

Posted 3 years ago

“Pleased with purchase when it finally arrived”

Posted 3 years ago

“The LSA glasses I ordered are gorgeous but delivery took almost 4 weeks and there was no communication during the delay. Customer service could be much better.”

Posted 3 years ago

“Delivery slow more communication Would Have helped Will use again”

Posted 3 years ago

“The item arrived dramatically later then what it was supposed to arrive Package was great and the item I ordered lovely.”

Posted 3 years ago

“Really pleased with the product but had to wait 3 weeks for my order.”

Posted 3 years ago

“Love our new lights but was a bit disappointed that you can see where two pieces of glass have been forged together... wasn’t the same finish as in the pictures online”

Posted 3 years ago

“Excellent product but slow to process and dispatch my order, had to chase them up.”

Posted 3 years ago

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Savoy and Snook is rated 4.8 based on 3,070 reviews