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Savoy and Snook Reviews

4.8 Rating 3,070 Reviews

94 %

of reviewers recommend Savoy and Snook

Company Reviews

Product Reviews

4.8

Based on 3,070 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01634 243435

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Savoy and Snook 5 star review on 11th February 2021

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 2nd December 2020

Savoy and Snook 5 star review on 9th October 2020

Savoy and Snook 5 star review on 24th August 2020

Savoy and Snook 5 star review on 27th October 2017

Jacqueline Cunliffe

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed in the vase that I ordered as a birthday present. The box is worn and faded, the packaging in the box is old and tatty, and I have posted it back for a refund. The glass is scratched and has some quite big grazes in it. I would of been even more disappointed if it wasnt in the sale! The packaging was questionable, if you had sent it in a box you wouldnt of needed to use quite so much bubble wrap and brown paper.”

Posted 3 years ago

“I still haven't got my order. So I can't review the item but the delivery service. I ordered over a week ago almost 2 weeks ago... I hope they can sort my issue out as soon as possible.”

Posted 3 years ago

“I ordered an item for a birthday present on the 6th June, thinking this would arrive in good time for the 20th June. However I had still not even received a shipping notice by the 17th June so I contacted Savoy & Snook to query this, explaining this was a birthday present. The next day on the 18th June I received a shipping notice, but no actual reply from Savoy & Snook. The item finally arrived late, over a week after the birthday it was planned for!”

Posted 3 years ago

“The product was fine, but it took three weeks for the goods to arrive, which is poor even allowing for coronavirus.”

Posted 3 years ago

“Though what I ordered was good quality the amount of time it took to deliver was extremely poor. I ordered on 26th May and it did not arrive until the middle of June.”

Posted 3 years ago

“I was not impressed with the poor communication and delivery. I am very aware of delays due to Covid. However, it took 3 weeks for my goods to arrive. This would have been more acceptable if the communication had been better. In the end the parcel arrived and was left so tracking did not work. Payment was taken immediately. Would not order from this firm in the future.”

Posted 3 years ago

“I placed my order the 24th of May and it was dispached after 16 days later and after few emails to chase this. This was a gift that it never arrived on time. Once dispatched took a couple of days so it wasn't a delivery issue. I found packaging non environmental friendly at all. Excess of plastic. Not very good experience overall.”

Posted 3 years ago

“My item was ordered during lockdown so I expected it to take a little longer than normal to arrive but it took 3 weeks.”

Posted 3 years ago

“Poor customer service, long delay in response to emails once purchased and delivery took much longer than stated for covid delays. Would not purchase again from Savoy and Snook. When my items arrived they were poorly packed and one of the candles was damaged and covered in sticky parcel tape. This item was a gift so not only was it well past the time I had to give the gift it also was so badly damaged that I couldn’t give it to the recipient anyway. Tried to call on the telephone number but as before when I placed the order no one is answering. First and last purchase unfortunately. Mrs Smiley”

Posted 3 years ago

“Had to send 3 e mails to enquire as to the dispatching of my item. Very slow”

Posted 3 years ago

“Long delay from order to delivery. I had to email them to remind them to send the order! Not impressed.”

Posted 4 years ago

“Item never arrived! After waiting for a few weeks for it - Savoy and Snook refunded my purchase.”

Posted 4 years ago

“Was very disappointed in the size of the candle. I have bought this previously from TK Max which was a large candle and the same price. No I would not recommend to buy.”

Posted 5 years ago

“Really disappointed that the only thing to have arrived are the envelopes and no invitation cards. It's not eco-friendly to send the two separately but also I have had no communication regarding the whereabouts of the invitations. This for my son's 1st Birthday!”

Posted 5 years ago

“The tray is lovely but it is far too big. I could have ordered a smaller tray but there were no dimensions quoted on the website.”

Posted 5 years ago

“Order took a long time to be dispatched and communication was poor.”

Posted 5 years ago

“I have bought 2 sets of the Hemingway crockery sets and only one has been delivered so far, I have been waiting for almost a week and still no sign of the second set. I am a bit disappointed because I requested for the sets to be delivered on Monday the 5th and I am still waiting to have the full set here with me. I also do not understand would they be dispatched separately?! Pity because the first set was promptly delivered and looks impeccable, so not quite sure what has happened and why it is taking so long.”

Posted 5 years ago

“Took a long time to be delivered and the mug I bought was wrapped in old cardboard and bubble wrap, considering the price I would have expected to be in a gift box, not impressed”

Posted 5 years ago

“Payed for residential delivery in Europe, parcel didn’t arrive at the delivery address but in a shop like access point. Wrote an e-mail to savoy and snook to know why but no answer. Got the item, good packaging, no problem but lack of communication...”

Posted 5 years ago

“Purchased two Poole Pottery vases. One is fine the other - of a I believe a discontinued design - would appear to be what I would consider to be a "second". The base is uneven and the vase wobbles. I checked the write up and cannot see anywhere an indication that the supplied product would be a second so either poor quality control or poor treatment of customers.”

Posted 6 years ago

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Savoy and Snook is rated 4.8 based on 3,070 reviews