Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.49

4.5 Rating 614 Reviews

88 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.5

Based on 614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start I come to the showroom looking for a new car and not only waited 1.5 hours for my appointment salesman but then the car was not ready to view still have not had my deposit back. Avoid avoid avoid….”

Helpful Report

Posted 1 year ago

“Long story but short version is they charged me for a ceramic coating and didn't apply it properly. Had car 4 weeks and still not resolved. Requested refund and nothing yet. Now having to start a claim with the small claims court.”

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Posted 2 years ago

“Purchased a defender RK70DYU £50500 with a defective passenger front headlight. On day of collecting Saxton 4x4 informed me they had swapped the light with another defender they had in stock!! After telling me an new one would be fitted? I refuse to complete the sale and end contact by phone from sales person Charley and called a Wanker for cocking!! Keep a lookout for the telephone conversation on YouTube??”

Helpful Report

Posted 2 years ago

“Bought a Jaguar F Pace from Saxton 4x4 mid October faced major issues straight away, sent it for repairs for three weeks, got it back in the same condition. Saxton 4x4 is unresponsive to complaints. Discouraged potential buyers from considering them due to poor customer support and unresolved issues. An absolute nightmare!”

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Posted 2 years ago

“Dodgy dealers: We bought a car from them in 2017, spending nearly £35,000. Today we went to sell the car and found out this car was stolen and recovered. Saxon bought it from salvage auction, they then repaired it and sold it to us with out informing us about it being stolen and recovered. Whoever bought a car from here please check your car details on this website: CheckCarDetail.co.uk to make sure Saxon has provided you with the correct details. I don’t know how Santander consumer finance is providing financial agreement to a company which sells stolen and recovered vehicles without disclosing this to the customers. Below is the evidence which shows that the car sold to me by Saxton 4x4 was stolen and recovered and also had undeclared damages - none of which was stated to me prior to the sale and only coming to light by another company, when I tried to re-sell the car a few days ago”

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Posted 2 years ago

“This so called dealer has to be the very worst I have ever dealt with in over 45 years buying cars. I have been lied to by Brett Robberts , Mo Khan, and Dan Yeomans. I bought a Jeep sold to me with full service history, I have asked for my service book now for over a month, to be emailed very bad copies and then fobbed off every time, I then start looking into Saxton 4X4 to see that they have been found guilty in Essex court for miss selling cars in the past. if you want any good advise just google Saxton 4x4 reviews and you will see just how horrific they are,”

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Posted 2 years ago

“AVOID AT ALL COST! AVOID AT ALL COST!! nothing but con artist... get you to sign up for all this warranty and extras and you cant claim on any of them as nothing is actually covered and all the small prints that the salesman should explain that never actually tells you about and there not worth the paper the warranty's are written on!! Had my Mercedes GLE less than six months and had nothing but problems since the day i picked it up. For a company that supposedly does all these checks before selling the cars, i was sold it with a bald illegal tyre it needed new breaks and pads as soon as i drove out the show room, then the car breaks down as has to have the oil changed and clean DPF as apparently it was my driving that caused it to block as the salesman should of told me that i needed to boot it every now and shouldn't do short trips in it all the time. So nearly £2000 later out of my own pocket all because they want there commission!!! I shall now be taking this action legal... if banks cant get away with miss selling packages why should Saxtons!! AVOID AVOID AVOID don't be suckered in by the fancy showroom!!”

Helpful Report

Posted 3 years ago

“AVOID!! Can’t be trusted!! I wish listened to all these negative reviews. No were near the standards and customer service of a main dealer!! Spent £31,000 on a Merc GLE. Leant a harsh lesson that for high end cars you can only really trust Main Dealers that have the customer service you expect. My complaint with SAXTONS is 1.Given a spare key which was not for my vehicle. Alerted the sales person within 2 days of noticing. 2 yrs on and they now claim that it’s doesn’t state anywhere that I should have been given 2 keys! The point is i was conned in thinking there was a spare and bought the car under this false pretence. They have refused to replace the ‘dud’ spare key and they have wished me luck in making a complaint with the Motor Ombudsman!! I’ll update on how I get on!! 2. Break wear warning after only 23 days and only 200miles!! cost me £500 to change front brakes. So you should ask for break pad measurements!! Another harsh lesson learnt- this would never have happened with a main dealer!”

Helpful Report

Posted 3 years ago

“Saxton have sold us 2 cars that should’ve not been on the rod.These cars were life threatening not only for our family but for those others on the road.The faults were ridiculously dangerous as with the Range Rover I had no breaks 3 times being on the motorway.The other car is Bentley Bentayga and had illegal tyres and breaks and the driver door was opening whilst driving.Saxton have disconnected all the break sensors.SW17WUB is the car number and everyone can see that in December 2021 failed the MOT and next day has passed.Saxton have done another MOT check a day before they sold the car to me and passed.All 4 tyres on the car are manufactured 2016-2017 and were illegal for driving and dangerous due to being overworn.But impressive how they passed the MOT at Saxton. I have used the Range Rover no more than 1 month in the 6 months of the contract so far.I have a tracker on it and can be checked. RAC engineer have advised that Range Rove is not drivable and recommended to be picked up by recovery .Saxon have done this and kept the car for over 3 weeks.1 Weekend after they gave it back I had the same brakes problem,250 miles away from home.RAC inspector came to help and when he connected the tester it shows him over 16 major faults.They picked up the car and kept it for over 1 month.I had the car back and a week later all suspension failed.The car is at my address for the last 6 weeks and Saxton did not take any decision of what to do with it. First I have contacted Mr A. Austin by email and I explained all the problems.He has’t replied back yet.After I contacted Mr M.Freeman and sent him all the evidence and he sent us all the reports after the car was repaired at their garage.He said that the car he sold us is very good. I want to go to court with this matters as it cannot stay like this.My life and my family’s and the road users were put in danger due to this cars.If anyone has the same problems please contact me at cristyaur@yahoo.co.uk so we can make a better case against them”

Helpful Report

Posted 3 years ago

“****Warning for Range Rover Sports LG13 SYX **** I bought Range Rover Sports LG13 SYX car from Saxton 4x4 in April 2018. At the sales point Saxton 4x4 never mentioned and hide millage discrepancy of the car, which was only revealed when I went for a part exchange.. The car was sold to me with new MOT and service from SAXTON 4x4’s own garage with a millage of 62253 Miles. Prior sales in August 2017 the actual millage was recorded 96446 Miles MOT centre as well as to GOV.UK website (https://www.check-mot.service.gov.uk/?_ga=2.148099390.801955175.1663951342-15108087.1662309007). Due to this mileage serious discrepancy, no one showed their interest to buy the car. I contacted SAXTON 4X4 and ignored and therefore had to resolve the matter legally. I don’t recommend buying any vehicle from SAXTON 4x4 as they are unreliable, fake, liar, unreasonable, unjust and pure scam.”

Helpful Report

Posted 3 years ago

“Purchased a cayenne and didn’t receive a blade key with the fob - now I can’t get into the car - said they sent me it in the post which wasn’t recieved and now tell me to contact Royal Mail - very disappointed - unhelpful after care”

Helpful Report

Posted 3 years ago

“30 minutes after arrival we were shown the car by Mustafa who seems inexperienced and asked us on three separate occasion if we are buying it through finance it seems he was more interested in selling the Bentley via finance 10 minutes of looking into the car another clever salesman bought a couple and literally pushed a couple into the backseat of the car while we were holding the keys looking around the car and preparing for test drive. A minute later we been told that the other couple had put the deposit down They literally taken the key back from us and didn’t give us the courtesy of a few minutes to see the car or to drive and to be able to say yes or no. Viewing was booked days ago basically they told us to get lost on the day. Saxton 4x4 policy is to grab the money and grab it quick, they are not particularly concerned with customer’s who have booked first to view, they don’t mind having low morality and low principles, but for someone selling high value cars they have no respect for customers. I wonder how the after service would look like if we had purchased the car, reviews are there for a reason, we complained to line manager Ahmed who ignored us and explained exact policy of the their owner, in a way it is grab the money and grab it quick, sell it regardless even if you upset few customers on the way And I am sure I am not the first one who experienced a kick in the teeth and won’t be last.”

Helpful Report

Posted 3 years ago

“Last night I witnessed appalling antisocial behaviour from Saxtons which extremely disappointed me as a member of the Chelmsford community. A group of at least 7 Saxtons boys were throwing eggs and other items at the cars and vans parked on the Volkswagen outdoor gallery next to the Saxtons building. Under the Criminal Damage Act 1971, this is blatant vandalism and criminal damage to property. I cannot believe how foolish and immature these boys were behaving and in broad daylight! I'm sure other members of the public must have video footage but I advise Volkswagen to view their CCTV footage, as well as requesting McDonalds and Saxtons own. The Saxtons boys should be suspended immediately. They have completely proven the Saxtons culture. As a long supporting member of the Chelmsford community, I knew there was something fishy about this dealer, but this behaviour is completely outrageous.”

Helpful Report

Posted 3 years ago

“Bought a car 6 months ago, had issues during the warranty period, went into saxtons to get fixed and saxtons didn’t repair correctly and now my turbo has gone and saxtons are refusing to repair it.”

Helpful Report

Posted 3 years ago

“Avoid at all costs. They had arranged to buy my car, at the time they were due to collect rang me to say they weren’t coming and if I didn’t move it to another day would just cancel the purchase! After I’d taken a day off work to deal with the sale.”

Helpful Report

Posted 3 years ago

“Terrible place known for its false advertising and poor service. I feel I had a lucky escape after paying a deposit on a car, for them to then say they had decided that it was not to the standard to sell. After investigating further, found that they had once had the car but had sold it before I put the deposit down. Please note they are still advertising this car on multiple sites. Their sales people had spent a week trying to get me to come in and see all their cars before telling me that I could no longer buy the car I had a deposit on. Looking through the reviews, it is very much hit and miss if you are lucky or not. However do you want to risk this when spending tens of thousands. Avoid avoid avoid. A glossy showroom does not guarantee you get what you pay for.”

Helpful Report

Posted 4 years ago

“Sell dodgy written off cars check out the range rover on Facebook page dodgy cars”

Helpful Report

Posted 4 years ago

“My fiance and I had a terrible experience with Saxton 4x4 on 16.02.22 to see Mercedes GLC 2019. Called them first to check if the car is still available and one of their team called Daniel confirmed that it is. First of all, we have been waiting to be seen for 1.5h by Daniel, after that time we asked at reception how much longer we need to wait for the response was that they thought Daniel had already seen us.. Once Daniel finally arrived, we have been informed the car is at a different location so we had to wait for another long time with no updates from their seller Daniel. When finaly car arrived, we did view the car however when we asked for the test drive, Daniel has said 'we don't do test drives here' which we found very strange to sell cars and do not offer test drives.. and on top of that on their website, it says that Saxton 4x4 offer test drives. Looks like Daniel was not interested to sell the car to us at all. From the beginning, he did not take us seriously, and we felt that he doesn't want to serve us at all. When he finally brought the papers for the car, he showed us the price on their website which was £32,750 when we found that car on Autotrader as well as Gumtree (it wasn't on their website at that time) the price was £31,199. When asked about that he went to check with his manager and confirmed that the price was discounted and not updated on their website and the correct price is £31,199. He said that this car was reserved and then not sold due to the finance not being approved and then discounted. Once we said that we want to buy a car, but want to do a test drive before, suddenly, it turned out that we can do the test drive which we did and all went fine. During the test drive Daniel, also said that he knows what happen with the price and explained to me that there was some confusion around its milage and that's why the price was wrong however confirmed it is £31.199. After the test drive, we said that we want to buy this car, Daniel took my details and said that it will take a few minutes. We were happy that after that long time at least we found the car we wanted. He came back after a few minutes and informed us that price is actually £32.750. We were shocked that he confirmed the price 2 or even 3 times and after us being there 5 hours with the 1-year-old baby he now changing the price! After I started to explain that it was really frustrating that we were waiting 5 hours there and that he confirmed the price it suddenly changed. I asked to speak with the manager and Daniel became very nervous and rude towards me. He was trying to avoid me speaking to his manager and even called me being rude... After 5 minutes Daniel invited me to the office and the finance manager/director named Andy met me there. He tried to explain that they cannot monitor the prices on Autotrader and Gumtree as they are external websites however how come they are advertising their cars on those marketplaces and cannot monitor prices... Daniel was with us in the room and he kept interrupting me when I was trying to explain my side of the story which again I found very rude. In the end, the conversation with the manager was pointless, the matter was not resolved, and we did not even hear sorry. Instead, they could only blame us for not making the appointment (despite not being made aware that we need to). The team at Saxton 4x4 made a mistake with the price and we were the only ones who suffer from this. Wasted 5 hours there, with no food, 4 hours driving and ending up in the massive traffic as visit took that long, all of that with 1-year-old baby, overall visit caused a lot of stress and at the end not even bought the car and only reason for this is their behavior towards us and the whole situation that was only their fault. They are proud of their great customer service and positive feedback which clearly is not great at all. Never experienced anything like this in any other dealership. Better avoid that place..”

Helpful Report

Posted 4 years ago

“Worse experience ever! After few days of delays, misleading information and lies I decided not to close the deal with them! They now won’t refund my £500 deposit claiming a no refund policy which they never clarified to me in the first place!!! Absolutely disgusting behaviour! I will need to pay a solicitor to fight my case now!!! A Company that doesn’t refund you a deposit??? Unheard of!!!! My advice is don’t even go near them!!!”

Helpful Report

Posted 4 years ago

“Kenan (Handover) and Konrad (Sales) are a couple of liars and thugs. They would go to any length to dupe you and get the car and you off their forecourt. They will lie to you, falsify facts and promise you the world and when it comes to delivering on their promise, they will simply renege on what they have said. Please please please ensure you record the entire handover process, test drive the car and read everything thoroughly including checking the service history of the car before signing any paperwork as you simply cannot trust these bunch of liars. They say all the good things you want to hear but hide the real facts. Whilst I am privileged and will be taking these con artists to court, I would want to warn you as I know, not everyone will be this privileged. Incident: Booked a Range Rover online worth 41,200 on 27th November 2021 and was told the car is being serviced (later they claim it was already serviced on 24th November 2021) and is under preparation and will be ready on 1st December 2021 for pickup. Then on the day, got a call just before I was to leave to collect the car that it was not ready and to wait until next day. So next day on the collection day, was told by Kenan that they have a 14 days no questions asked return policy for all cars as he would not allow a test drive saying it was dark. I have 2 witnesses with me who heard and understood the same on that as well. Then to pile up the pressure said there are 2 other buyers in the queue if I was not to buy the car that day. He then rushed the paperwork not giving me sufficient time to go through everything sighting closure time and/or other appointments. In that time he would also ask you to leave a review for him. On the way driving home found that the Car had an airbag light fault, had the wheel tracking completely out and the break pads were squeaking when brakes applied. Called Kenan next day and was told the airbag light was a sensor issue and would be sorted, the tracking would be sorted by wheel alignment and the break pads were new so were squeaking. Whilst checking the paperwork a couple of days later found that it showed last service was done back in Mar 2020, a year and 9 months ago! Asked Konrad but got no answer for a day and then when I chased next day he sent a screenshot reflecting the same service history - he had no clue! So to be safe, got a service booked with the dealers and it transpired that one of the tyres is below the recommended tread depth of 3mm, the front break pads are not new and worn and the rear suspension bushing will need replacement soon plus there is rust under the car. When raised all these issues saying wanted to return the car under the 14 days returns policy, was told by KENAN that he did not offer that and even said that he did not say the break pads were replace or were new - LIAR! Top management are also complicit in these practices. Their attitude and response is as follows and I quote clearly demonstrating their disregard towards safety and quality of their products and no sense of any customer service experience whatsoever! ‘All tyres are above legal limit and whilst the inner of one tyre is less than three mm the measurement is taken as an average across the centre three quarters of the tyre to determine whether the tyre is above or below the required thresholds. In this instance all tyres are above the 3mm recommended tread depth. All brakes are above legal limits. At no point did Kenan state that we would fit new pads or that new pads were causing the squeaking. Kenan confirmed that if the pads needed replacing when the vehicle was inspected then we would do that. We do not change all pads on all vehicles if they do not need it. Bushes are reported as worn as it is a second hand vehicle and they might need replacing soon. However, LR do say this would likely be at the next service date and the item is not marked as urgent.‘ They charge a premium price and handover substandard products! YOU HAVE BEEN WARNED!”

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Posted 4 years ago

Saxton 4x4 is rated 4.5 based on 614 reviews