“Their communication, willingness to help, and genuine concern for my needs is over the top fantastic. I could not feel more comfortable working with Scan X.”
“So easy to deal with. They make you feel comfortable doing business overseas and really are incredibly honest and open about all things. Really happy with my purchase ☺️”
“So far I am loving my new Scan Pad for miniature horse pregnancy ultrasounds. I am really impressed with the quality of the machine and find the software pretty intuitive. I have training in ultrasound as a veterinarian and so far the provided walkthrough videos have answered all of my questions. Catherine and Josi were communicative, helpful, and efficient in getting my Scan Pad shipped to the USA. Highly recommend!”
“I want to thank Catherine Stowell and her staff for getting my machine all cleaned up and zooming along better than ever. I’m so happy with the excellent service I have received from purchase to maintence/clean up. 😍🤩😍🤩😍🤩😍 I’ve got lots of 🐐to scan this weekend and now my machine is ready to see all those lil beauties in the making !”
“Best customer service ever! Sent a video by email from my phone set on stand recording and Catherine confirmed pregnancy that I captured! Josie is so responsive to emails also and Matthew answered my questions on the other option questions with a fabulous video now on you tube! Thank you Catherine for answering my questions over the last year or more and never being frustrated or pushy. I am very pleased with my machine but more importantly the support I have from you guys! And also the ability to always “trade up” if in the future I want to! The ability to communicate by text, call, emails and phone is fantastic and response is amazing considering you are a 5 hour time difference I think.”
“I purchased the ultrasound machine about 9 months ago service and communication was awesome then. I had a issue with machine two weeks ago they paid to have it shipped back and shipped back to me and it was a very speedy fast turn around no questions about it by far best customer service you could ask for I highly recommend anyone to buy from this company.
Thank you BMC Exotics”
“I live in the US. My sons and I are the shepherds of a flock of Babydoll sheep and a flock of Nigerian Dwarf goats. Several years ago, I decided I wanted to get an ultrasound machine to monitor which of our girls were pregnant and determine which were carrying multiples, so we could monitor their nutritional needs better. Ultrasound machines weren't very popular then, and I didn't even know if I could buy one, so shopped at Amazon. Big mistake! I bought a machine on Amazon. It came from China and there was no actual business standing behind the machine. There was virtually no customer service. I first received the wrong machine and had to return that and wait for another one. Then the battery was bad twice and I had to wait for new ones. The seller didn't want to comply, but I found out, their machine wasn't determined safe by the FDA. I got the 3rd battery. There was no customer service where I could ask basic questions and the little manual was difficult to understand.
Sometime later, I started seeing people discuss ultrasound machines on the goat pages. One name kept popping up. It was Catherine Stowell. She is located in the UK. Everyone gave wonderful reviews about Catherine. I hesitated because she is in the UK, and I am in the US, but I found there is NO reason to use her location as a reason not to purchase a machine from Catherine. I did buy an ultrasound machine from Catherine. It arrived here in the US, much faster than I can get a piece of mail delivered from 30 miles away. I bought the Scan Pad and love it. It's easy to use and sturdy. I can stand it up in the barn and not worry about a computer-type machine, having the cover snap if an animal goes rogue. The screen is easy to see and the barn doesn't need to be pitch black, as it did with the first scanner. The customer service is the best I have received for any product I have ever bought. Any time I have a question or issue, I hear right back from Catherine. I would not hesitate to purchase another ultrasound machine from Catherine Stowell.”
“I have bought all of my equipment from this company, and could not fault their items or the customer service at all. Nothing is too much trouble and any questions or queries are responded to promptly. I will definitely back in the future if I need any further equipment”
