“Being a parrot society member and a hobby breeder for over 13 years I have been purchasing from this company for the past few years.
They recently let me down with an order over £120 and when I asked where it was a week after they responded by ‘there have been some technical difficulties, would you like your money back’ not the customer service I was hoping for. I emailed giving them every opportunity to rectify matters mentioning that I had referred them onto 100’s of friends over the years but their nasty attitude and pride took priority. Never will I be ordering from them again. There are many small businesses trying their best to start, help those and you’ll feel better for it. Scarlet essentials have forgotten that they too were once a small holding. Can’t wait to see how their arrogance will bring them back down…!!”
“NEVER AGAIN.l! Bought a cage which completely rusted within 10 months! Asked them to change or refund. They completely ignored me!!! Was going to take them to the small claims court but frankly they’re not worth more of my time. Awful customer service and most of the parrot community know to steer clear!!!! Free gifts and hassle free returns with Northern Parrots if there’s ever a rare problem 🤗 All of my money will be going there! Trading Standards are well aware of them as I logged it with them!”
“AVOID AT ALL COST!!! Shocking customer service. Ordered over £100 of items and 1 item was missing. I understand these things can happen in business but when I called them I was told they could send me one out but I will have to pay postage,I was shocked. Why should I pay postage for THEIR MISTAKE!”
“So I left a bad review due to not being contacted about delivery etc. Sent an email about my concerns and was contacted by a worker as soon as they were at work. Very pleased things were sorted straight away, and the guy was very apologetic and he explained everything. Very happy with the response and I hope next time I order I don't have the same issues.”
“Bad customer service, still waiting on a refund, never received my products.
They just ignored me and lied, they said they won't refund even though they have my parcel which they acknowledged”
“Scarletts Parrot Essentials
Three Penny House, Mill Ln, Horncastle LN9 6BJ
Scarlett Delacroix, proprietor of Scarletts Parrots. Pretty name; DISGUSTING business acumen.
I do NOT fault the business in any way, and I have always been a satisfied customer. The staff are courteous, the merchandise is unique; good value for money, delivery is efficient. However, I became the lucky recipient of the crushing "Do Not Supply" lightning bolt that the passive-aggressive Ms Delacroix is unfortunately and infamously known for; striking you down from high up on her fluffy cloud; almost Zeus-like. NO REASONS NEEDED. NONE GIVEN.
• Until now, I have never reviewed the woman, or her company unfavourably.
• I have never returned unwanted orders.
• Payments have never been disputed.
But somewhere within Scarlett's not-so-pretty, monolithic skull, she might deem me responsible for all of her rotten luck. That's the only factor I can think of which may explain her bizarre behaviour. There is no other apparent 'just cause' I could share with you folks.
It's Delacroix's prerogative. It's her right, as a successful business woman, to pick and choose those of whom she wishes to trade. My prerogative as a mystified, p!ssed off, former customer is NOT to support her business but to place my orders for the exact items from Aliexpress, at a fraction of her prices.”
“Scarlett Delacroix, proprietor of Scarletts Parrots. Pretty name; DISGUSTING business acumen.
I do NOT fault the business in any way, and I have always been a satisfied customer. The staff are courteous, the merchandise is unique; good value for money, delivery is efficient.
However, I became the lucky recipient of the crushing "Do Not Supply" lightning bolt that the passive-aggressive Ms Delacroix is unfortunately infamously known for; striking you down from high up on her fluffy cloud; almost Zeus-like. NO REASONS NEEDED. NONE GIVEN.
• Until now, I have never reviewed the woman, or her company unfavourably.
• I have never returned unwanted orders.
• Payments have never been disputed.
Somewhere within Scarlett's not-so-pretty, monolithic skull, it appears she deems me responsible for all her rotten luck. That's the only factor that I could share with you folks.
It's Delacroix's prerogative. It's her right, as a successful business woman, to pick and choose those of whom she wishes to trade. My prerogative as a mystified, p!ssed off, former customer is NOT to support her business but to place my orders for the exact items from Aliexpress, at a fraction of her prices.”
“ordered a product on the website that said it was in stock, then 3 days later we had a phone call to say its out of stock and will be with us next week.
Next week arrived and ive chased it several times via FB messenger and they have read the messages but i still have no answer and im £70 out of pocket now as i will have to purchase elsewhere.
i sent a screen shot of my order, and then they asked me to provide my order details 🤷🏻♂️🤷🏻♂️🤷🏻♂️
complete incompetence!!
BUY ELSEWHERE!!
Follow up: I did ring you and I still got not answer!! Shove it”
“How petty can you get!!! Cancelled my order and banned me because of constructive feedback I left regarding their shoddy/unhelpful and downright rude customer service, nice move 😉. Just reaffirms my previous experience with their shocking service. Customers beware, if something goes wrong with a product they WILL NOT try and help. I mean it was only a replacement cage wheel I was after. A great book you should read - Dale Carnegie Professional Sales Training, really makes you think about the impact of customer feedback on a business”
“Scarlett, the owner deals with customer relations personally, I had at least a half dozen emails from her discussing delivery details, She answered my queries on a Sunday and 7am in the morning, all my items arrived by courier exactly on time, Free next day delivery in mainland UK. £18 for me in the Scottish Highlands.
If you need anything for your Parrot you wont do better than Scarletts!”
