Scholastic Book Clubs Reviews

Name: Scholastic Book Clubs
Address: Scholastic Ltd Windrush Park Range Road Witney, OXON
Rating: 1.17

1.2 Rating 58 Reviews

3 %

of reviewers recommend Scholastic Book Clubs

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About Scholastic Book Clubs:

Our Book Fairs and Book Clubs offer schools the chance to earn Scholastic Rewards whilst encouraging pupils to get excited about books and reading. Scholastic Book Clubs is a trusted brand with schools and parents. We offer the best in children’s books at great prices starting at just £1.99. For every £1 spent we give 20p to the school of the customer’s choice to spend on books.

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Phone:

0845 603 9091

Email:

enquiries@scholastic.co.uk

Location:

Scholastic Ltd Windrush Park Range Road Witney
OXON
OX29 0YD

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Scholastic Book Clubs 1 star review on 28th September 2022

Kassie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overcharged several months after placing multiple orders similar to other reviews. Company refuses to return phone calls or respond to emails. Considering forming class action suit as it seems this is intentional given their lack of response.”

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Posted 3 years ago

“This company has gone completely down the toilet. I have been a member since 2006 and ordered all the time. A few years ago some of my colleagues started have issues with Scholastic saying they didn't receive part of the checks sent. When they tried this with me, I had made a copy of the order and all of the checks that were mailed together. They didn't charge me further. I now have an order that has been "In process" since January. I have e-mailed 3 times and have gotten a zero response. I do not have time to hold on the phone for an hour while trying to teach. They were already losing business to tablets and I pads, but if this is how they are conducting themselves now, they will be out of business soon.”

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Posted 3 years ago

“Horrible company. They refuse to refund my 9 year old daughter's money after they said they would. She attended one of their book fairs but put way too much money in her eWallet account. After countless calls including being kept on hold for OVER AN HOUR they said the best they can do is a gift certificate to buy more of their books. They are keeping her money. If you ever buy from this company which I DO NOT recommend at all, definitely do NOT use their "e-wallet" account because you can kiss your money goodbye. Next time I will go to Barnes and Noble. Also I did not get a refund it's impossible to get a refund, so the form below asking me "how easy it was to get a refund" is completely pointless, just like buying books from them.”

Helpful Report

Posted 3 years ago

“Delayed shipping books for two months due to china delays. Has been constantly removing money from my bank account for the books for four months. Today they took out another 480 for I don't know what.”

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Posted 3 years ago

“Ordered books 9/2021 did not receive them until 11/2021 after trying to contact customer service multiple times and no answer. I paid for books at the time I ordered like I do everything on the internet. Received an email last week saying my card would now be charged for the books 6 months later!!! Do not order from this company. Now I am told to return the books my daughters have been enjoying for 6 months. What kind of heartless company is this? Some people are on a budget ridiculous. Never giving money to them for bookfair or online orders again. Very disappointing.”

Helpful Report

Posted 3 years ago

“Teachers beware: If a family orders an item that doesn't meet Scholastic's requirements for free shipping, the company charges YOU, the educator, for the shipping costs. Personally, I think this is absolutely shameful. Before you enter orders online or send in flyer orders, be sure they're not going to charge you out of pocket for the shipping!”

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Posted 3 years ago

“I order my kiddos books clear back November 6th and just no receiving an email almost 3 months later stating they only book partial of the payment and they are gonna be taking the rest out of my account..... That is not okay. Yes i have the money to pay for my books I received but not everyone will and at a time in my life i wouldnt of had the money to pay the rest. What if they took my bill money??? and then have to hear we are so sorry it was our systems fault????? How does that become my fault??? The company should of lost out.... NOT THE CUSTOMER almost 3 months after GET REAL...”

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Posted 3 years ago

“I find it odd how scholastic charges there customers. I placed an order back in early October. Received those books sometime in November and have just now been charged for them, 3 months later?! I swear I was already charged for them. The way the charge customers and ship the items is not matching up. I feel like I was scammed into something here. We will not be using scholastic book club again. How can you charge someone for something they already were charged for and have had for months or weeks already. Just take the initial charge and keep it! Don’t do a customary charge, disappear that and than charge when you feel necessary.”

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Posted 3 years ago

“I have been ordering from Scholastic for years, but this year takes the cake! I had orders taking 2+ months to arrive. I also had a pending balance on my account randomly. I tried to inquire about it, checked my account information, tried chatting, calling, emailing, with no help. I finally get ahold of someone and they say that it will resolve itself and go away in a short while. I wait and wait and nothing changes. I try to email and chat again. No responses. I just chatted today and they are trying to say now that it is my bank's fault. I asked them why I wasn't told this before and they could not provide me with answers. BUT apparently my bank account will work just fine to pay off the balance they claim that I owe, but just not my orginial order? Make it make sense Scholastic!”

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Posted 3 years ago

“Slow shipping like 3 months. You cannot get a hold of anyone about an order. I will not be ordering anymore.”

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Posted 3 years ago

“I will not be ordering from scholastic in the future. It is going on 2 months and still have not received my order. These were Christmas books and it will be way after Christmas before we get this order, if we get it. I have used scholastic for many years. This will be my last year and last order.”

Helpful Report

Posted 3 years ago

“The level of unprofessionalism demonstrated by this company is astounding. I have sent several emails regarding an order with no response. They guaranteed that if an order was placed by November 5th that it would arrive by December 17th. Why it takes them 6 weeks to deliver books is beyond me. I have initiated several chats and every single agent was disrespectful, unhelpful, and left the chat before my issue was resolved. I also have an unexplained pending balance on my account that none of the agents seem to know anything about. I cannot emphasize strongly enough how incompetent Scholastic employees are. I would award zero stars if I could.”

Helpful Report

Posted 3 years ago

“I have texted, emailed and called multiple times about my book order over six weeks ago only to be treated with disrespect and no answer to when my order will ship. I had purchased books for every student in my class for Christmas, which will not arrive, and there is no date when they will ship.”

Helpful Report

Posted 3 years ago

“I placed a order on 10/27 have reached out multiple times to see where my order is and I get no response from them at all. I’ve messaged on Facebook, emailed and called only to be placed on hold for over an hour to the point it disconnects. They are thieves.”

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Posted 3 years ago

“It has been almost a month since I placed the order. They have not been shipped yet. There is no contact number or Email listed under their "Contact Us". Absolutely ridiculous. 30-45 min wait times for phone calls just to hear the lady is on a different branch and cannot help. The email I finally got bounced back as undeliverable. They look like a complete scam!!!”

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Posted 4 years ago

“When deliveries are taking 2 plus months to get in and tracking is not available there's something sketchy going on...and teachers are in the middle of it. Ridiculous.”

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Posted 4 years ago

“I usually love scholastic and am a huge fan of classroom orders. However, I have had multiple students order in September and the beginning of Octobrr, and they have not received their books yet. I have tried many times to live chat or call customer service, but the wait times are over 45 minutes long. My students are frustrated and I am no longer considering using scholastic until they can expedite orders in a more timely fashion and have better customer service response times. This is absolutely ridiculous.”

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Posted 4 years ago

“The books were the best value and they donated money for books to a school of your choice.”

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Posted 7 years ago

Scholastic Book Clubs is rated 1.2 based on 58 reviews